Hotel Riu Turquoise

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We stayed at RIU Turquoise Mauritius as two families on January 26-30 . Unfortunately this has been one of the most frustrating hotel experiences we have ever had. Our reservation was originally for 5 nights. Due to airline overbooking — a situation completely beyond our control — we were unable to fly on the first day. We informed the hotel immediately by email and clearly requested that our reservation be amended to 4 nights. The hotel replied (late) confirming that there was “no problem,” which led us to believe the matter was resolved. However, after a 10-hour international flight, we were shocked to be informed at check-in that we were still required to pay for the first night we physically could not stay. For that night, we received zero service, used no facilities, and never entered the rooms, yet we were charged in full for two rooms. Had the hotel been transparent and honest from the beginning, we would have booked another hotel at the airport for those 4 nights. Instead, we were put in a situation where we had no choice but to pay upon arrival. Management showed absolutely no willingness to find a fair or reasonable solution. All proposals — including paying only for the nights stayed — were flatly rejected. This behavior feels nothing short of opportunistic. For an international chain like RIU, this lack of ethics, flexibility, and customer care is deeply disappointing and unacceptable. This experience has seriously damaged our trust in the RIU brand and overshadowed our entire holiday.

Caroline G

Before coming here, I had read some of the negative reviews and honestly felt a bit nervous. But my experience at RIU Turquoise was absolutely perfect. I’m a 28-year-old woman and was traveling alone. I felt completely safe at all times during my stay. The atmosphere is very relaxed and welcoming and the staff is very friendly and attentive. The food was of great quality and very diverse, Ghislain, the chef at the grill buffet, was amazing! The beach is stunning, very spacious, and never felt crowded. Because I enjoyed my stay so much, I even extended it by two more nights. During my entire stay, there was only one day with stronger, slightly uncomfortable wind. On all other days it was either calm or there was a very pleasant, light breeze. The room was comfortable and very clean. The sea view is absolutely worth it! A big thank you to Prosperous from housekeeping for the great work and kindness. Thank you for everything. I would definitely come back and highly recommend this hotel to anyone considering staying here.

Aki Purhooa

Review by Melissa Ramalingum & Pravish Roy Purhooa Stay: 28 February – 2 March | 2 rooms | All-inclusive | 4adults & 2 baby We recently stayed at Hotel Riu Turquoise for a family getaway and overall our experience was good, but not outstanding. ✅ Positive points The hotel has a beautiful setting with a very nice view and a well-designed, spacious environment. The structural layout of the property is impressive and the grounds are pleasant to walk around. The swimming pool area is excellent, and the kids’ pool is particularly interactive and enjoyable for families with babies. Food was one of the highlights — good variety and tasty throughout our stay. Our rooms were small but cozy and comfortable, which was satisfactory for a short stay. The bar service deserves special mention: cocktails were very well prepared, nicely balanced in flavour, and the barman was clearly skilled and professional. ❌ Points that need improvement Unfortunately, the arrival experience was disappointing. The welcome at reception was poor and lacked warmth. Staff training is clearly needed, especially for first impressions. The luggage service was extremely poor — no guidance, no assistance, and no initiative unless you specifically asked. If things are not communicated, you are basically left on your own. Service at La Galette was inconsistent: On the first day we had a very welcoming and professional waitress. The next day was the complete opposite — plates were removed before we had finished eating, without even asking, and the attitude felt rushed, clumsy and uncomfortable, as if the staff member was frustrated. On our last day at lunch the service was again acceptable. Another very unprofessional situation was when a housekeeping staff member asked my father for a tip before delivering the service, which gave the impression that service is only provided if tips are given. 📌 Management response We raised our concerns during the stay. The reception manager and restaurant manager both came to apologise, which we appreciated, but no real corrective action followed. ⭐ Overall The hotel has great potential — beautiful location, good food, nice pools and good bar service — but the lack of consistent staff training and poor arrival experience affected our stay. With better professionalism and improved service standards, this hotel could easily move from good to excellent.

Bruno

Surprised in a GOOD way! We visited in November 2025 and can’t understand why this hotel doesn’t have a higher rating (currently 4.1). We were looking for a “cheaper” option than the surrounding hotels while still staying close to Le Morne. Based on the average rating, we expected an average hotel — but we were pleasantly surprised throughout our stay! Our personal highlight was the food. The buffet was consistently exceptional and offered great options for vegetarians. The quality and variety were definitely comparable to those at more expensive 5-star hotels we’ve enjoyed in the past. While it’s true that the beach directly in front of the hotel was windy on some days, you can always walk in either direction to find a more sheltered spot. No beachfront (facing the West, South or East) offered wind protection at all times! The gym was very small but had decent options for a gym enthusiast. (However, there was no hamstring machine…) Special thanks to the service team! They were always smiling, friendly, and very attentive.

Robertas Macijauskas

We recently stayed at RIU Turquoise and found the food and amenities to be excellent. The rooms were well-maintained and the dining options were a highlight of our trip. However, we were deeply disappointed by the lack of flexibility regarding a late check-out request. Our connecting flight was impacted by the Dubai airspace closure, leaving us in a state of significant uncertainty. Despite the extenuating circumstances, the hotel refused to accommodate us, prioritizing standard policy over guest welfare during a global travel disruption. While the physical stay was pleasant, the rigid customer care in a moment of crisis makes it hard to recommend this hotel for international travelers who value support when things go wrong.