Hotel Riu Turquoise

Onaëlle Mootoosamy

Riu Turquoise is a beautiful and modern hotel, offering a stylish and comfortable stay. The all-inclusive package was a great touch, making the experience even more convenient and enjoyable. The food was delicious, though the wait for a server to assist was quite long, which could be improved. The pool with a bar was a highlight, allowing guests to enjoy refreshments without leaving the water—perfect for relaxation! The kids’ pool was also well-designed, providing a fun space for children. The rooms were spacious, but the air quality was an issue. A dusty smell lingered throughout my stay, and I kept sneezing, which impacted overall comfort. One of the standout moments was the post-dinner entertainment. The animations were lively and engaging, adding a fun element to the evenings and making the experience even more enjoyable. Despite a few service and cleanliness concerns, the hotel offers a great ambiance, amenities, entertainment, and a solid all-inclusive experience.

Devisha seeparsand

My stay at Rui Hotel in Mauritius on 21.04.25 was nothing short of a nightmare. From the moment we arrived, the service was shockingly poor. The check-in process took over an hour despite having a reservation, and the staff seemed completely disinterested in helping. The room had a moist,a musty smell, and malfunctioning air conditionning.The tap of the bathroom was broken and the sink was block and water was not draining well,dirty toilet,smelly and dirty corridors... The food was another major disappointment. The buffet was repetitive, with low-quality ingredients, and several dishes tasted stale.Raw or even uncooked food.. We even found hair in our food. The labelling was not done properly at the buffet..as beef and porc was beside chicken,as im not allowed to eat beef.to my great surprise i took a beef burger instead a chicken,where it was writing burger with cheese.when complaining to the restaurant incharge on 21.04.24 day shift,she was very rude..my husband had food poisonning of the food eaten and severe belly pain. And we also wanted to surprise my son on his 9th birthday..we even asked to do a small decoration in the room on 20th april 2025,but when told why it is not being done!They told they forgot..no apologies and refund was made... For the price we paid, this was an absolute rip-off. Save your money and stay somewhere else—Mauritius has far better options than Rui turquoise Hotel.

Kay

One word; NIGHTMARE! We would never recommend this hotel to anyone, especially to mauritians! It is by far the worst hotel we’ve ever been to. Lack of hygiene, very poor management, arrogant management as well as staff. The hotel prioritizes tourists, you’ll just feel the discrimination once there.The mauritian staff (waiters, bar waiters, management etc) did not really care about us and treated us different from tourists! Before telling what we’ve been through, let me tell you that as a 4 star hotel, it is a complete waste of money. In other 3 or 4 star hotels,you get body lotions,vanity sets that is shower caps, needles,cotton buds, buttons,laundry bags, sometimes disposable slippers. But at this hotel you get none of this! we even had to use the body wash as a handwash!! They do not even have straws at their drink bars so you could properly enjoy cocktails!! My husband booked Riu Turquoise to celebrate my birthday,he booked same on a honeymoon offer as we got recently married. When we checked in to our room, to our biggest surprise, there was no decorations, wines & gift as per the honeymoon package but worst of all, the room was dirty and not well cleaned; the floors were moist and muddy, the shower was leaking. We went to see the reception where they did not even apologize for this! They tried to save themselves by saying that decorations are not always done on arrival but at dinner time but we must make sure to come to reception to inform them. Unbelievable!! It gets worse.. 2 hours had passed and we had not received our luggage, we had to call for same to arrive! The luggage person knocked once on the door and immediately opened our door!! I can’t imagine if i was just out of the shower or changing! And due to this, we had this constant fear that someone could enter our room at any moment, even at night! we could not sleep well. Despite the huge disappointment, we went to inform the reception during dinner time. When we came back from dinner, have a look at below photo as what they call honeymoon decorations!! with no wines and surprise gifts as they said on the package! As if they could not care less! They didn’t offer a complimentary birthday cake as other hotels do! This time we were really frustrated when we went to the reception and asked to speak to any of the managers. We also wanted to ask a package refund as we were fed up. They told us that no managers are available but we insisted then they told us they will call the assistant manager, Mrs Melanie. When she came, she saw us but did not come to meet us. She spoke to a staff from the reception which in turn told us that they cannot do anything about it and that honeymoon offers are minimum 2 nights so we are not eligible. Again there was no apologies!! We told them that we did call and query same with the hotel prior booking and we insisted to talk to her but she refused. This behavior is unbelievable and unacceptable from a 4 star hotel management!!! I can’t tell you how they ruined our stay and my birthday, i bawled! On top of that, it was very noisy where our rooms were. We could hear all sounds/ voices etc from outside. Plus the fan as well did some noise. The next morning, we expected someone to contact us from the management to sort out the issue and atleast apologise but noone did. It is only when we were checking out and we again asked to speak to one of the managers, that finally someone agreed to speak to us but still could not resolve the issue which is still pending until today!

A kumar

I stayed at the hotel during April and I was not satisfied with the hotel. First of all when check in I didn't receive any welcoming drink and I had to carry my luggage till my room. The hotel corridor resembles a hostel and there is a lack of warmness in the decorations. The room was okay, there is no bathtub. All inclusive services included snacks which are fast foods like burger and chips and are served from noon to 17.00 everyday same menu. The hotel was overcrowded and the pools were small. The main buffet restaurant was okay but there was no variation in the menu served every time same menu, no lamb, shrimp and prawn were included in the menu. There is a lack of food labelling for several dishes at the main restaurant and snack bar, chicken and beef burger were placed one next to the other without proper labelling. Lack of menu for vegetarian people please don't book.The theme restaurants were small and already booked at 18.30 and opened only 3 days in a week. Lots of stones in the beach and not recommended for stay in winter with strong winds

Natarajah Manick

Went back there after nearly 10 years.. So many things changed and I must say it’s so much better. It has like a super large open area with a zillion bars and couches around. You can just grab anything you want, dress comfortably and chill with a book. I can imagine the cold weather in winter - must be a treat. Food is not super exceptional but overall GOOD. Wind surfers, you know the place. Room is also clean and spacious but it’s so much bettter when you get a sea/garden view. Or a pool view… But not the roof view. Lastly, welcoming team but heartfelt thanks to Avinesh for his smile and super service :)