Hotel Riu Plaza New York Times Square

Peter Cartwright

We had a fabulous stay( not our first time ). Fab room and facilities excellent. Breakfast was great and the staff had it fine tuned to deal with the guests coming down for breakfast. One negative : the Lobby was excellently laid out. However, if one needed the rest room it was locked and one had to ask for the key from the guy on security ? In this day and age that is unacceptable ????

arthur king

My wife and I were present here on January 21st. The staff was very welcoming, and the room was nice, clean, and exceptionally well maintained. You need to use your card to activate the electricity. The shower was strong and enjoyable, and the blackout curtains were an added benefit. One notable feature is the substantial breakfast available if included in your package. We will definitely be returning, as it is conveniently located near all the Broadway shows.

Rosa Letona

Great location! Clean rooms and spacious. Nice view of the city. Service was great and friendly! The only negative is that you can hear the sirens etc from outside which disturbed our sleep and our room was by the elevator, so we heard the employees and it was noisy. Other than that, great experience!!! Will definitely come back. We also stayed at the RIU in Mexico and it was great

David Grocke

Location was outstanding and the hotel was serviced well. Didn't tell me about the free internet, and everything is new York rushed and cramped in. Breakfast was squashed, but delicious enough. Rooms are New York tiny. Sofa bed was adequate, but have to turn the fridge to make it fit and it jams into the desk. No coffee machine or cups until a few days in, but I should have asked, and no hot water (well, only after coffee machine was installed) or microwave. I would stay here for business, not for family. But the location was Excellent! Really handy to be in the thick of it with plenty of places to eat and hang within 5 minutes. Drop and go Laundry mat on the same block is cheap and good! Food everywhere is outstanding for choice. Can walk or subway anywhere from here (or Penn) Would I stay again? Well, work yes on my own as it's trendy and efficient with a great location, but family no... There is no where to just hang as a family other than the foyer or outside (I would pay for the breakfast area to be open to watch the world go by).

Jennifer Sakash

Highly recommend! Chose based on close location to Richard Rodgers theater for Hamilton, good reviews, and reasonable price for NYC. Hotel was very busy but we had no problems checking in or getting elevators (make sure to put in your room key to select floor going up). All staff was friendly and helpful. One king bed room for two friends was not huge but big enough (normal size for NYC). The bed was very comfortable. We were on the 15th floor on the 8th Ave side, so there was some noise but not terrible. I would ask for in inside room next time for less street noise. The temperature was easily adjustable. There was some rattling of a vent when the air first kicked on, but not bad. Shower temperature and pressure (waterfall head) were good, with all showering amenities provided. The frosted glass wall in-between the bathroom and bedroom was opaque enough that it was not a problem for a non-romantic partner. Buffet: huge seating area to handle a lot of people, and the biggest and nicest breakfast buffet I've ever seen! The first day we ate in the main room, but the second morning we were in the bar which was smaller and more quiet but with the same massive spread of every food imaginable. We did not use the bag check or gym. We asked to waive the facility fee because we were not using any of the included services, but were told $27 of the $33 fee went to pay city tax. Would definitely stay again!