Hotel Riu Palace Oasis

Graham Wettone

Fantastic location with a rear access door directly onto the beach. Fantastic rooms with excellent room service & brilliant restaurant with lots of choice & variety of food. The resort is superb although probably more suited to older guests than those in their 20's. Cannot fault the hotel or resort - 20th time here & will return- sadly not soon enough!

Bagourd Arthur

TLDR: great hotel, 4 star hotel price = 4 star hotel service though. Rooms: Good: * Spacious rooms with a balcony with table and reclining chairs, nice views * Some of the best bed I have ever slept in. * The best shower system I have ever had in a hôtel, really modern, powerful etc. * Well organised, warm, not too unpersonal, greta view • Really efficient and friendly room service and cleaning, we have a toddler and it can be dirty and messy and we always found the room so clean, impressed! Bad • Smelly shower • leaky toilet flush system • broken door than won't close • old and rotten bedside lamps • no vanity kit, nothing, not tooth brush, no ear stuff • no complimentary water Restaurants • buffet food is average, despite all the good comments. Overcooked or cold meat, really green not ripe bananas, tasteless tomatoes, half frozen vegetables, the worse being the quality of vegetables and fruits, it's really not meeting the 5 star standard and regarding fruits and vegetables it is a shame as Spain has some of the best (we live in Spain and know it for a fact) • food in other restaurants is of higher quality and some is really good I have to say • service is very friendly though not very professional (like servers taking your plates while it's clear you're not done eating or suddenly crossing to take a plate right in front of your nose). Most professional service was from Jorge. • Restaurants are included in the half board option which is a very positive point, considering the above. • No proper coffee option for breakfast, you either get a pot of filtered coffee or a pot of tea. I do understand that with the scale of the number of guests (514 rooms capacity) this might be difficult to manage but it's not like the pots of coffee and tea arrive quickly neither. Facilities • The pools are great, clean and low in chlorine making them really enjoyable. There is plenty of space in the pools as most people just spend time in the sun by the pool rather than in it. Towel and pool bar service are very friendly and efficient. Really loved the pools. • The garden is breathtaking, spent so much time reading, walking, playing with my son there. Super well maintained, very green, lots of birds. Transfer • their "Free private transfer" is a scam, you are going to wait 1h at the airport carpark in scorching heat without water, before a bus takes you to the hotel after multiple stops in other resorts to drop off passengers. No 5 star hotel should inflict that to their customers, we were off to a very bad start of stay. The hotel should be more clear about what the transfer is or better even: don't offer it. Reception • Very cold service when we first arrived, no question about how we are doing or how the transfer was (so no way to get feedback for them). No water. • A lot of friendly smiles and "good morning" the days after • Checkout was smooth though they had the mini bar wrong. Location • Great location, less windy than on the west or east sides • Direct access to the beach with good sand, really nice walks to the lighthouse, great beach (though very rocky), and the wonderful dunes, though no parasol to borrow for the beach. General • Most guests are retired couples (German mainly, a few Spanish, french and British) • This means the hotel is very clam and quiet which is a very positive point for us Spa • Hammam and jaccuzi (water warm but not hot in the jaccuzi) • Massage: great though the use of latex gloves is really disturbing and wasting the experience Gym: • The basics are covered, very honest gym equipment • If investment to be made: first a bench or two, then a bar

Konrad

We spent a wonderful week here! The hotel is of a very high standard, with quality furnishings and spacious rooms. Everything was spotlessly clean, and the staff were extremely polite and friendly. Both breakfast and dinner offered a wide variety of delicious and diverse dishes. The location is excellent – the hotel grounds lead directly onto a beautiful, large, and wide sandy beach. We would be delighted to come back here :-)

Apollo Deej

I spent a week here this month for the second year running and could not be happier with the experience. Before arriving I had asked if the hotel could provide a room in a similar area to the previous year and despite being very busy they accommodated the request. The hotel is beautiful and very well maintained with an exit right on the beach front. The staff at reception were always very polite and helpful and the cleaning staff did an amazing job in turning the room around each morning very quickly and to a high standard. I would also like to provide my thanks to the staff at the Onix bar who were amazing during the whole visit. The staff were always incredibly friendly and attentive. I could not be happier with my stay here and could see myself returning again in the near future.

John Lambert

Positives - House keeping, porters and breakfast team members very friendly and helpful. Very clean hotel. Plenty of choice and everything Very fresh at breakfast. Pool environment great with palm trees and peaceful. Good location for beach and Sea. Negatives - a little lacking in soul due to its size and lacking attention to detail. Reception staff- first and last impression not warm or welcoming. Really petty charging for room safe in 5 Star Hote. Good 4 Star not a 5 Star.