Hotel Riu Turquoise

Onaëlle Mootoosamy

Riu Turquoise is a beautiful and modern hotel, offering a stylish and comfortable stay. The all-inclusive package was a great touch, making the experience even more convenient and enjoyable. The food was delicious, though the wait for a server to assist was quite long, which could be improved. The pool with a bar was a highlight, allowing guests to enjoy refreshments without leaving the water—perfect for relaxation! The kids’ pool was also well-designed, providing a fun space for children. The rooms were spacious, but the air quality was an issue. A dusty smell lingered throughout my stay, and I kept sneezing, which impacted overall comfort. One of the standout moments was the post-dinner entertainment. The animations were lively and engaging, adding a fun element to the evenings and making the experience even more enjoyable. Despite a few service and cleanliness concerns, the hotel offers a great ambiance, amenities, entertainment, and a solid all-inclusive experience.

Diana Lopes

4 stars where? We arrived at 3pm to check in and we didn’t use the rooms until 10pm, the rooms where absolutely disgusting, mind you, we were a big group and everyone had complaints. The moment I stepped foot in mine I noticed the floor was not vacuumed which tells me they didn’t even touch it then I went into the bathroom and i was shocked at the state of the toilet, there was poop particles under the seat, inside the toilet, thankfully I checked before using it, the sink had hairs, the sheets had stains, the decor pillows were SO MOLDY ( which were touching the sleeping pillows ).After complaining at the counter and show the pictures they said they would clean the rooms “again”, 3 more hours went on and they said the rooms where ready, we went back and they cleaned my toilet and changed the sheets but the floor was still disgusting, so we complained again and some of us were assigned new rooms and it got even worse to the point we ended up keeping ours, there were hairs on the floor, the mirrors in the bathroom were not cleaned, the toilet was even worse than the first one, worse than a public toilet… some of our friends complained so much some of their cleaners came and cleaned in front of them, and when i tell my jaw was on the FLOOR! The poor ladies had no products, no mops, no vacum!One of them was cleaning the bathroom with window cleaner, the other one was scrubbing the shower with a Magic eraser WITH HANDSOAP! We stayed there for 6 days and I never saw a vacuum, I never saw a clean mop they were all disgusting and black, passed from room to room! We complained so much to the cleaning manager the next day I finally saw different products on their cleaning carts… I honestly felt horrible for the cleaners it’s not their fault they have no decent products and materials to work with, shame on the hotel for that. Apart from the cleaning the hotel doesn’t feel welcoming at all, only a very few staff was nice and would say good morning with a smile, the hotel is literally what you expect from a big chain like this and when you have managers like the ones we encountered there it makes it even worse. The buffet wasn’t bad it just lacked protein, there are a lot of salads, different rices, different pastas but not that many option in terms of meat to have a balanced meal, disappointing. Not to mention you do not have food 24h, from 5pm until 6:30pm there no food unless you to the sports bar and eat a sandwich that’s been in the fridge all day and it’s dryer than the Sahara Desert. The location is just terrible, I tried to be optimistic after reading the reviews about the wind but it is true, its windy everyday non stop you cannot enjoy the beach here unless you want to fly back home with it :/ Overall disappointing for a 4star hotel I have no idea who estimated that but ain’t no way!

Fahad A

Stayed for 3 nights – here are my thoughts: Security Concern: While using the pool, my expensive slippers were stolen. The resort staff were unhelpful and didn’t make any effort to assist. It was clear someone took them and left. Be careful with your belongings—this place seems to attract guests who don’t respect others’ property. The Room: The mattress was old and uncomfortable, making it hard to sleep. The bathroom was in poor condition—clogged shower drain caused water to overflow and flood the floor. The sink was also blocked and hard to use. On top of that, the towels provided by housekeeping were dirty every day. I had to ask more than twice just to get clean ones. The Beach: Very disappointing for Mauritius. The beach was dirty, poorly maintained, and not suitable for swimming or sunbathing. The Food: Mediocre. Felt like low-end restaurant food—definitely not resort quality. The Staff: Polite and friendly overall, but not helpful when real issues came up. Kids’ Park: Just okay. Very small with limited activities.

Andrei

Great brand new hotel with x2 large adult swimming pools and 1 water park for kids. Staff is very friendly and food is tasty and various! Would like to see an improvement with a larger range in fruits selection and some fridges with self serving cans and botled drinks. Beach is beautiful, however water is not too clear but walking for 10 minutes to public beach makes an unforgettable experience. THE overall experience was great !

Jamil Kureemun

We had a lovely stay at Riu Turquoise – the hotel is recently rebuilt, so everything feels fresh and modern. The buffet was varied and generous, and the kids’ evening entertainment was a real highlight – our 2-year-old adored the music, shows, and mini films. The hotel is very child-friendly, with a great pool area for little ones including slides and play features. The all-inclusive package was also good value. However, the welcome at reception lacked warmth, and the security at the gate was quite unprofessional. We missed the typical Mauritian hospitality that usually makes local hotels so special. Some improvement in staff training and service would really elevate the experienc