Hotel Maya Kuala Lumpur

shaffina khairudin

Dear Manan, Thank you so much for arranging the room , room decoration and cake for my father. I truly appreciate your thoughtfulness and effort. Your dedication and experience as a senior really show in how quickly and effectively you handled this. I wish you all the best in the future, and may Allah bless you. Thank you again for making my parents so happy—it really means a lot to us. Warm regards, Shaffina khairudin

S Peng Ng

Maya Brasserie Christmas Hi Tea is excellent. Value for money. Friendly and courteous staff make this holiday specially warm and welcoming. Thank you. The food is good with plenty of choices. The Christmas Turkey is tasty too. We love the pasta station with choices of sea foods The ambience and set up really befitting the Christmas mood. Thank you very much. Merry Christmas and Happy Holiday.

Emma de Vries

Definitely not a 5 star hotel. It's been a passable stay - great views (thank you to reception taking into account my request for a city view), excellent location, the room is clean enough, service has been fine - but the whole hotel really needs a thorough clean and maintenance improved. 2 of 4 lifts are currently out of order (10 minutes wait today). I asked for the dirty handprints on the windows to be addressed on my first day, and they were not. Lots of mozzies in my room. Probably wouldn't stay here again, unfortunately.

Imon (imonehh)

Terrible experience with the night manager when we complained about the noise. Not professional and very rude individual. He was lucky I was on holiday with my already tired wife otherwise he’d have got a proper earful off me. Prat. Location was good but on the weekend the noise levels were bad due to the boy racers on their bikes - we was up until 5am - it’s a shame as the hotel wasn’t even bad - just didn’t expect the level of service I received from a “5 star” hotel. Shame If you’re looking to book this hotel, avoid weekends due to the boy racers - the other days were fine and can’t fault it. Yes I also understand it’s not the hotels fault that they’re doing this however I did not expect the level of service I got in such a rude manner the way I did. Never in my life have I experienced this at ANY hotel. Let alone one in Malaysia where the people I have met are the nicest in the world. Unfortunately in this instance it wasn’t. Oh and the lifts take forever. No lie I once waited 5/7 minutes for a lift - and once you’re in it you go to click the level the call gets cancelled once somebody else comes in. So sometimes when you’re trying to go up, you go back down then go back up again. What on earth? Pros: good location and the bar/shisha lounge was great at a decent price with a nice view

Honest Reviewer

For some reason I didn't like my stay here. When I asked for an hour late stay, they refused and gave me 15 mins max. I checked in late like half day late, had to switch room because of bed bugs, still they didn't consider it. The first room had bed bugs. So beware. Entire hotel is so dark and lack of lights is such an issue, like even while having breakfast The breakfast was average. Overall the hospitality was also not good. The lounge and bar didn't feel right. When I asked to increase my stay for another day they refused at hotel but it was showing available online. I ordered food at late night, around 10 pm, they didn't help me in retrieving it and honestly nobody helped. I would ask the staff there to tone down the attitude a bit, it's not good . Rating it 3 stars, because that's honestly it is at maximum.