Hotel LIVVO Koala Garden

Sian

So we came in June 2025 on our first family holiday. It was great, when we got to the hotel it was very late and they offer us sandwiches. We had a warm welcome. Our rooms were next to each other which was great. The kids loved the kids club and the entertainment. It's more for kids than adults but overall we enjoyed it. The location is a bit far out from everything but they offer a bus and you can order a taxi at reception. Also there is a spar about 5 minutes out of the hotel. The food was ok, we were able to eat something everyday. I bit difficult for my daughter as she is very fussy but they did have a lot of fruit. The snack bar was great especially when you didn't want lunch. They offer hot dogs, burgers, pizza, chips. The main bar was good too, get your own drinks and ice cream always available. Sunbeds, we were able to get the same sunbeds everyday, no issue at all, even at 8am there were sunbeds available but if you got a ground floor room you got 2 sunbeds anyway. We did see cockroach but only the one throughout our stay, we did see a few cats but they didn't bother us. The cleaners and hotel staff were lovely, always saying hello and very helpful. Our room was always cleaned, they did a great job.

Dan Capes

Clean & Informal with Friendly Staff :-) Our second visit as a family of 4 has been very enjoyable (previous visit in April 24) Rooms spacious & clean, food extensive & staff very friendly. Some people talk of the 4* rating being too high however we have been pleased on both occasions at the overall experience. No silly rules, staff are in the background & there if you need them... Always food available, drinks plentiful, entertainment enjoyable. Our 5 & 7 year old daughters enjoyed 'kids club' at least once each day, the 'mini disco' on the main stage in the evening & were in the main/centre pool for hours each day. On one day when it rained, the entertainment staff were flexible enough to move the mini disco indoors (which my daughters really appreciated) If your expectations are for a chilled out family holiday that is mid level (not high end) you shouldn't be disappointed!

Salah Masri

(My original review) This was one of the worst hotel experiences I’ve had. For 3 days, no one cleaned my room despite repeated requests to reception and housekeeping. The towels were filthy and disgusting — I had to throw them away myself and go get 4 clean ones from the housekeeping cart. No one voluntarily gave me anything. Even toilet paper was not replaced. I took photos of the trash and dirt in the room and will attach them. This hotel is unprofessional and does not respect guests. I do not recommend staying here at all. (My response to the hotel’s reply) I’ve read the hotel’s response, but unfortunately, it is not accurate. I was fully aware that cleaning does not take place on Thursdays and Sundays, and I did NOT request service on those days. The issue is not with the schedule, but with the fact that I requested cleaning on **regular cleaning days** and was completely ignored — both at reception and by the housekeeping staff. I was promised cleaning multiple times, and no one ever came. Regarding the towels, **no one gave me anything** — I personally threw away the dirty towels and took 4 clean ones myself from the cart. Even toilet paper was not replaced during my stay. This is not a misunderstanding — it’s a clear service failure. I hope the hotel will take responsibility for what happened, instead of shifting the blame to the guest. I have photos to back up everything I described.

Adam Valli

PLEASE READ BEFORE BOOKING The pictures do not reflect the actual hotel on the website i feel what you see on arrival. On arrival staff member was rude altho the hotel manager was very polite and helpful when I requested to see her to report my son slipping due to shower leaking feel. Bar was closed we arrived at 11.10pm only thing for dinner was ham and cheese sandwiches no help to the room just a map marked and given . The room window broken had to ask for a handy man arrived next day shower leaked out due to no rubber/plastic seal stop the water running down the glass back into the shower. It came straight of the glass onto the floor filled a hand towel everytime showered or beam. Plastic strip has been put on now so it should have been there should of been there in the first instance. Front door stiff doesnt close behind you had to be banged in order to lock. Washing line in the bathroom why I do not know never going to dry your clothes just make them smell also one outside works perfect. Pools are very clean sun lounges very poor hurt your back when getting on them due to the canvas sunken and the middle beam exposed, there white not clean. Cockroaches everywhere not in the room outside your room. Fake grass everywhere but not clean some areas are swamped with water under the turf or fake grass. When you got out of the pool walked on grass your feet stunk of stale water. My son had a slip cause of the water in the bathroom no first aider on site not needed in Spain offered me plasters no help what so ever we paid a large amount thru jet 2 holidays if you asked me would I stay again definitely not would I recommend another hotel yes barcelo or sentido. Miles away from everything no where near the beach or shops or tourist restaurants livvo group just didn't meet the standard I'm used to for the price I paid Gym on site very good quality, food was pretty normal for all inclusive breakfast dinner and tea and snack bar, Restaurant on site i had no knowledge of. In the brochure it said foam party games never seen any party games was around top pool trying to get a lounger around that pool no chance unless your up at 4am. One issue that i feel is major the allergy cards got mixed up said chicken on fish and fish on chicken i have a fish allergy luckily i noticed or i would of been very poorly really not good No a la carte resteurant on site, no option to go gold or royal like barcelo entertainment on site good for children not adults or teens people very friendly

Colin J

The rooms are very spacious and clean. All the  staff are friendly and very helpful.  Any issues with the accommodation are rectified very quickly. Great choices of foods in the restaurant. Pools are warm and clean with a good supply of pool towels.  I would definitely book this hotel again when I will return to Maspalomas.