Hotel El Duque

Andrea Nemesova

Today we returned from our 10 days all inclusive family holiday and I would like to give my sincere feedback on this hotel. Rooms are clean and very spacious. Cleaners come in every day changing towels, filling up toilet paper and also clean the apartment. Beds are very comfortable, wardrobes spacious with plenty of hangers. You also have a free safe to keep your passports etc. safe. We stayed in a studio apartment and I was very pleased with it . I had the ocean view and a nice little balcony to chill outside in the evenings 😊 Service - every single member of staff works very hard to keep up a good standard, making sure everyone is happy and comfortable. They always have a big smile on their face and welcome you no matter if it's morning or evening. A big shout out to the entertainment staff keeping adults and children entertained throughout the day 😊 Location - the hotel is located in a very good area with a short distance walk to shops, bars, beach etc... There is a shopping centre right on the front of the hotel, I found that very convenient. Food - Food was good and freshly cooked every day. There's plenty of choices and a good variety of everything. Overall I recommend this hotel to anyone who is visiting Tenerife with family. If I return, I will be definitely visiting this hotel again 😊

Bogdan Olteanu

Excellent Experience at Hotel El Duque The staff is extremely friendly and professional, from the reception to the restaurant and bar. I sent an email two months in advance mentioning our preference for certain rooms, and these requests were honored exactly as asked. I wholeheartedly recommend this hotel for its warm and welcoming atmosphere that truly makes you feel at home. 🥰Many thanks to the entire El Duque team for their hospitality and attention to detail!❤️ We will definitely return next year, even though this is already our second visit.🥰

Neil clark

Lovely hotel, very clean and tidy. Room big. Pool area nice. All inclusive very good (but still all inclusive) always something to have. Only downside is they take wrist band when checking out, we had another 8 hours before being picked up, seemed a little petty especially with small kids

Chantelle Bolton

Hotel Review: Unacceptable Service and Hygiene This hotel stay was extremely disappointing. Our room wasn't ready at the scheduled check-in time, and even after a significant delay, we still faced further issues. - Check-in: The delay in receiving our room was unacceptable. Waiting over two hours past the promised time, and then having to complain to finally get access to our room, was incredibly frustrating. - Room Cleanliness: While the room appeared clean upon arrival, this was clearly not maintained. Daily cleaning was completely absent. Fresh towels and bed linens were not provided, and the floors were visibly dirty, indicating a lack of proper cleaning throughout our stay. - Staff Behaviour: The staff's rudeness added insult to injury. Their unhelpful and dismissive attitude exacerbated the negative experience. - Pool Hygiene: The pool's state of cleanliness was also concerning, further highlighting a general disregard for hygiene standards at the hotel. Overall: This hotel failed to meet basic expectations regarding check-in procedures, room cleanliness, and staff conduct. The lack of daily service, combined with the uncleanliness of both the room and pool, made this stay highly unsatisfactory.

Oliwier

The hotel was a mixed bag. NO SNACKS IN BETWEEN MEALS FOR ALL INCLUSIVE. Some of the staff were friendly, others not so much. The food was downright bad—same thing every day and bad quality. It’s close to shops and restaurants, but a bit of a walk to the beach. All-inclusive stops at 11pm, though the bar stays open until midnight. After check-out, you can’t get any more food or drinks. So in our case we were left without food or drinks from 12 until the airport transfer at 7 The place was relatively clean. We did get a free upgrade, which was a nice surprise. The pool was big and clean. LOTS of cockroaches at night, not in our room thankfully however.