Hotel Don Pancho

Jon Dawson

Lovely hotel with very comfortable and clean bedrooms. Staff extremely friendly and helpful particularly Raymond on reception. Food good and overall service by the staff excellent. Very special shout out to Stefan the pool attendant who worked tirelessly to make sure that I was adequately shaded in the very hot Benidorm sunshine. What that man doesn’t know about shade is not worth writing about. First class hotel and well worth the visit. 5 stars.

Shaun Walsh

Don Pancho Hotel is situated on a main street with shops and restaurants all around. It has a beautiful entrance to the main reception area where you are greeted by welcoming staff. There are 4 lifts to the 17 floors. The ground floor has a relaxing lounge area with comfy seats. There's a games area and other areas that we didn't get to see. The first floor was amazing walking out of the lift there is the restaurant to the right this serves breakfast, lunch and dinner all at 4 star quality. To the left there is a lounge bar that during the day offers a place to sit and relax and at night becomes the entertainment area offering up to three turns per night ranging from local singer to tribute acts. Going straight forward you have the pool area this has ample sun loungers and 2 pools small in size but ample enough for a dip. Our first trip here we had a superior room that had slippers and shower robes twin beds that push together to get a king size double very large screen tv and extra large balcony this was on the 9th floor. Our second trip was just as amazing a standard room identical in layout more basic with and smaller in size but still above standard all in all I would highly recommend a stay here. You can also hire a mobility scooter for over 55s and for a nominal fee of 2.50€ per night you can charge them up in a secure place using a key card entry and exit system would give them more stars definitely going again

Dean Habberfield

Extremely disappointed with this hotel! Advertised as an adult hotel, this appears to be more catered for pensioners. I felt that the service from the staff was extremely disappointing. There were no “friendly staff” as noted by other reviewers, they all appeared to be more inclined to attend to the local people who occupied the hotel. The food was lovely, I can’t fault it but the restaurant was often dominated by paying locals who would also eat in the restaurant, especially at lunch time, and it was very obvious that they received a better service and attention from the staff. One local who would very often eat in the restaurant appeared to be a little crazy and would sometimes shout at guests passing as she ate. On one occasion she made a point of shouting at my family and I, as we queued alongside the long queue of locals outside the restaurant, and the locals even spoke to her about her bizarre behaviour but when I raised the issue with the restaurant staff, they didn’t appear to care and didn’t bother to speak to her and allowed her to sit on her own eating whilst making strange gestures to the guests as they passed. The pool was cold and visibly dirty with what seemed to be moss sitting at the bottom. The atmosphere around the pool was a bit of a joke. Stefan, the pool attendant was extremely rude to guests and many people I spoke with commented on his rude behaviour, particularly towards people who left their beds for any reason. On one occasion, Stefan shouted to me whilst I was in the pool to ask if the empty bed belonged to me as he appeared annoyed that someone had left their sunbed unattended for more than five minutes. It was evident that most guests were disgusted with the sunbed situation and people appeared to be afraid to leave their beds unattended fearing that their towels would be thrown off by Stefan who routinely scanned the poolside for any beds unattended for more than five minutes. I would not visit this hotel again, the location was great, amongst the busiest part of Benidorm, which I loved but I found that the hotel was extremely overrated.

Elaine Gray

I would like to thank all the staff from the reception, dinner, pool, bar and cleaning team for a wonderful stay here. One of the cleanest hotel I have stayed in and I felt the staff were lovely and so helpful especially our cleaning team on the 6th floor who helped me find the local market through the help of Google translate and helped keep our room spotless. The restaurant staff I found very pleasant and unlike another review I felt there was no issue attending to non locals. The food was lovely. The pool man was certainly on top of folk that left sunbeds however as long as you were just nipping to the loo or quickly back to room to grab something it was fine. Our group booked 3 rooms and we were all on the same floor, two together and the other was at opposite ends which wasn't a problem. All rooms are sea facing and the hotel is only one street off the beach. Our group had various ages from 30s to 60 year old and although the ages of the guests varied I would say the majority were certainly 65+. There is entertainment on every night also and a quiet lounge bar in the lobby. I didn't use the gym or bowling green.

Steve Ward

First the good bit but please read on:- Superb, quality , high end hotel with great attention to detail and we feel should be 5 star however , the service lets it down. Do not pay by cash around the pool. First 2 times we did our change totalling 12 euros was not returned and despite raising this with guest relations nothing was done about it. 3 further instances of very rude staff including a young Spanish girl on reception. I doubt the hotel will register this but they should and then they should .