Hotel Don Pancho

Dean Habberfield

Extremely disappointed with this hotel! Advertised as an adult hotel, this appears to be more catered for pensioners. I felt that the service from the staff was extremely disappointing. There were no “friendly staff” as noted by other reviewers, they all appeared to be more inclined to attend to the local people who occupied the hotel. The food was lovely, I can’t fault it but the restaurant was often dominated by paying locals who would also eat in the restaurant, especially at lunch time, and it was very obvious that they received a better service and attention from the staff. One local who would very often eat in the restaurant appeared to be a little crazy and would sometimes shout at guests passing as she ate. On one occasion she made a point of shouting at my family and I, as we queued alongside the long queue of locals outside the restaurant, and the locals even spoke to her about her bizarre behaviour but when I raised the issue with the restaurant staff, they didn’t appear to care and didn’t bother to speak to her and allowed her to sit on her own eating whilst making strange gestures to the guests as they passed. The pool was cold and visibly dirty with what seemed to be moss sitting at the bottom. The atmosphere around the pool was a bit of a joke. Stefan, the pool attendant was extremely rude to guests and many people I spoke with commented on his rude behaviour, particularly towards people who left their beds for any reason. On one occasion, Stefan shouted to me whilst I was in the pool to ask if the empty bed belonged to me as he appeared annoyed that someone had left their sunbed unattended for more than five minutes. It was evident that most guests were disgusted with the sunbed situation and people appeared to be afraid to leave their beds unattended fearing that their towels would be thrown off by Stefan who routinely scanned the poolside for any beds unattended for more than five minutes. I would not visit this hotel again, the location was great, amongst the busiest part of Benidorm, which I loved but I found that the hotel was extremely overrated.

Elaine Gray

I would like to thank all the staff from the reception, dinner, pool, bar and cleaning team for a wonderful stay here. One of the cleanest hotel I have stayed in and I felt the staff were lovely and so helpful especially our cleaning team on the 6th floor who helped me find the local market through the help of Google translate and helped keep our room spotless. The restaurant staff I found very pleasant and unlike another review I felt there was no issue attending to non locals. The food was lovely. The pool man was certainly on top of folk that left sunbeds however as long as you were just nipping to the loo or quickly back to room to grab something it was fine. Our group booked 3 rooms and we were all on the same floor, two together and the other was at opposite ends which wasn't a problem. All rooms are sea facing and the hotel is only one street off the beach. Our group had various ages from 30s to 60 year old and although the ages of the guests varied I would say the majority were certainly 65+. There is entertainment on every night also and a quiet lounge bar in the lobby. I didn't use the gym or bowling green.

Eileen McWilliams

Just returned from a 9 day stay at the Don Pancho and We can not fault anything . The hotel is an oasis of quietness in the lively resort of Benidorm . I have been to Benidorm for over 50 years (since a child ) and have stayed in many different hotels but this is the first time in the Don Pancho . We will be back . The staff are so helpful . A special shout out to Stefan at the pool who ensures that everyone gets a sun bed ( and is so attentive looking after elderly guests) . Demetri in the restaurant too was very friendly . The food was excellent and piping hot . A great selection and the fish from the hot plate especially delicious . We enjoyed the entertainment too . Some acts were better than others . Pablo Bloom was fab as was Roy Orbison and Melvin.Thank you Don Pancho We will be back.

Steve Ward

First the good bit but please read on:- Superb, quality , high end hotel with great attention to detail and we feel should be 5 star however , the service lets it down. Do not pay by cash around the pool. First 2 times we did our change totalling 12 euros was not returned and despite raising this with guest relations nothing was done about it. 3 further instances of very rude staff including a young Spanish girl on reception. I doubt the hotel will register this but they should and then they should .

Jules Latham

This hotel lived up to its very good reviews. Comfortable room, very clean and great views from the balcony. A good variety of food at breakfast and dinner. Drinks were top quality and reasonably priced.All staff, reception, restaurant, housekeeping, bar and security were professional, friendly and helpful. Location is good. Handy for the beachfront and the old town. Bus stops nearby. Will definitely go again.