Hotel Costa Calero Thalasso & Spa

Mandy Langford

Just back from a 1 week Prestige all inclusive stay. (weather wasn't great before I start!) BUT the room was brilliant - no complaints. Staff not that friendly tbh and queues at the AI bars. Food was quite good, good variety each night BUT barely warm (my biggest criticism). Fortunately there was 1 microwave in each restaurant which wasn't great in terms of heat capacity but every meal I selected got whacked in that for 5 mins cos I like my food hot. Not many shops, bars, restaurants nearby if you wanted a bit of a change from the hotel bars but a lovely harbour 6 mins walk down the hill (but a bloody steep hill to walk back up - be warned!!). Impersonal hotel in terms of the staff so you need to get chatting to other guests who I feel sure would say the same. Did I enjoy it? - it was a lovely break for sure (who doesn't like a bit of luxury?). Would I return? - I doubt it tbh.

EG

We stayed here in May 2025 and had a good experience, so we booked again for 3 nights. Unfortunately, we left after 2. The grounds are attractive and there are plenty of sunbeds. The spa is pleasant, though there are broken tiles in the outside pool area that need attention. Our room smelled musty and we were woken early by loud birds directly outside. Housekeeping entered despite the do-not-disturb sign. Staff were unfriendly; at the bar we were told that as standard (non-prestige) all-inclusive guests we were limited to one basic spirit (arehucas rum) and could not choose a different one. The food during all meal services was largely overcooked and bland, often dried out under heat lamps (resulting in things like chewy potatoes). The final straw was when I was hit in the back by a kitchen porter carrying a metal tray during dinner service; the response was simply an offer of dessert. We checked out shortly after this incident.

Pauline Mather

We recently stayed at this all-inclusive hotel for a holiday, and unfortunately the experience didn’t quite live up to expectations. While the location was nice and the hotel grounds were generally well maintained, several aspects of the stay were disappointing. The food was repetitive and often lukewarm, with limited variety across the restaurants. Despite being advertised as all-inclusive, many items and services came with extra charges, which felt misleading. Service was inconsistent throughout the stay. Some staff members were friendly and helpful, but others seemed uninterested. The rooms were adequate however you couldn't control the air conditioning and the pillows were not suitable for ongoing back/shoulder issues. When we went to reception to ask for a different pillow, we were advised they only had one type. The rooms didn't come with tea/coffee facilities which meant you had to wait until breakfast, lunch or dinner for a cuppa. The machines in the pool area were switched off outwith certain times. Although you.could.go to the bar however it would have been nice to bre able to help yourself. The fridge in the room wasn't cold, if anything it was warm and water wasn't cold. Although it was a double.room, it was 2 single beds put together but not held together so gap inbetween. For a hotel marketed as a relaxing, all-inclusive experience, it fell short in terms of value for money. Overall, this holiday was average at best. With some improvements in food quality, service, and transparency around what is truly included, the hotel could offer a much better experience. As it stands, I wouldn’t choose to return.

Alison Kemp

We have returned to this lovely hotel 7 years in a row now and have already booked again. The location near the harbour is absolutely beautiful. The rooms are lovely and very clean. The staff are wonderful and so friendly and welcoming. We love the Animation Team who keep activities going daily and bring fun and laughter to every visit. They are all very hard working and a real asset to the hotel.

James Walker

A truly fantastic hotel with great staff, a lovely location and the best atmosphere. Busy enough to have plenty to do when you want to but quiet enough to relax, the perfect mix. The sea view rooms are really nice and always look forward to coming back even after having been three times already.