Hotel Condesa

Samuel Koch

Great hotel for young families, fun slides for babies and toddlers. Best food I've had at an all inclusive in Europe (lots of meat, fish and vegetarian options, amazing fruit). Rooms slightly smaller than standard so make sure to book a bigger room if you need a cot. Jenna and all the reception staff were brilliant, all very helpful. Our return flight was later so we needed a late checkout and a shower room, and Jenna helped make sure it all worked out perfectly. We will go back next year!

Viktor Petrov

We are very satisfied with our stay. The hotel was very clean, the food was good and plentiful, we are very satisfied with the children's corner and the children's pool, as well as the childcare. The program was fun and varied. The staff was friendly. Good location of the hotel and close to a very nice beach. Ideal for a family vacation with children. Negatives: The walls in the room needed refreshing, the shower and the bathroom drain were damaged. The bedroom is small and uncomfortable for two larger guests.

Richard Slater

Some good points and some not so good. Overall it's a decent hotel and we enjoyed our stay Bad - The room toilet doors are not normal doors and leave a gap all the way around (swing doors). Not romantic and disgusting. - The restaurant is very bad at labelling the food on the buffet. You have no idea if it's pork or chicken or what some of the food is. You're constantly having to ask, it is so tiring that you get fed up of it and ignore some food. It's such a bad experience and is simply not good enough, it's a safety issue, it's a common decency issue, it's a laziness issue. The staff English isn't good enough sometimes to describe what the food is so it needs labelling. Please do better. This is essential. - Our arrival was a late one. We missed lunch and dinner but still paid full rate. On leaving day we only got lunch and no dinner even though we left at 11pm. - The safe costs €3 + per day! Outrageous. The safe to buy only costs €20! If your hotel is safe, then you don't need the safe, if your hotel isn't safe then the safe should be free! Who do you think you are charging for a safe? - Rooms need updating Good - Food is fairly good and good variety - easy access to beach - pool is nice and clean - staff are friendly (except one young dark skinned guy on the reception, he has an ego). - They provided a shower on the day of leaving as we checked out but left at 11pm. This was very good and appreciated and there wasn't a charge. Fantastic. - Entertainment was good especially the African dancers and queen tribute. - bar staff were very good and proficient although maybe could do with more staff at busy times. - shower was nice. - they did a really nice birthday surprise. It made the day special and a moment we won't forget. Overall we enjoyed our stay.

Chris

Just bag from a fantastic week in Condesa. All in all this is a great hotel that I would be happy to visit again. We arrived very early in the morning and were exhausted but the welcome form Kyle on reception was brilliant. He was warm, welcoming and funny when getting us all sorted. The hotel is right on the beach and so staying around the pool is fine with a short walk of a few metres to the sand and water. The rooms while a little small are well finished and if you opt for the pool/sea views offer a pretty view of the bay. It would have been nice of they offered more bespoke packages as many other hotels to these days, such as a drinks package at a reasonable rate. We asked but the only options were room only, B&B, half board, full board and all inclusive. When we travel we like a few drinks around the pool during the day but to get out and experience different places for food and coffee the rest of the day, being able to tailor a package to your needs would therefore be very valuable. The prices across the board were OK, not extortionate but perhaps not the cutting edge of competitive. Food was good at breakfast and the ambience around the restaurant was always nice to come down to. The hotel is further out of the town than many in Alcudia, so if shops are your thing this may nit be for you. However there is a good bus service that can run you up, or the 40 minute walk on the sand is pretty and enjoyable. Although there are fewer choices in this part of the town, what there is should cover all your needs and the food options in restaurants around here should please most as we found them to be very good.

Laurita Sandu

Very disappointing experience. We booked directly with Hotel Condesa and paid extra for a double bed because our baby sleeps with us — instead, we received two single beds pushed together. When we complained, the staff just said “this is how the rooms are” and covered the beds with a sheet. We also weren’t told that our room was right above the evening entertainment stage, where loud shows and bingo take place every night from 9 PM to late. On our first night, our baby was so frightened by the noise that he cried for over 20 minutes. No solution or room change was offered. Housekeeping was another major issue. Our room wasn’t cleaned for 4 days, despite multiple polite requests at reception and attempts to coordinate cleaning around the baby’s nap time. We were completely ignored. The breakfast is very basic and repetitive — definitely not 4-star level. Most items are too salty or sugary, making it nearly impossible to find anything suitable for a small child. Even basic in-room amenities were missing: no slippers, no toiletries, no thoughtful details that are expected in a 4-star hotel. Overall, the hotel does not meet the standards of a 4-star property. The lack of flexibility, empathy, and basic comfort made our stay stressful rather than relaxing — especially as a family with a baby. We regret choosing this hotel and cannot recommend it to other families.