Hotel Cleopatra Palace

Harvey Smith

My stay at the Cleopatra Palace was mixed. The hotel boasts a truly unbeatable location and good staff service, but these positives are heavily let down by its severely outdated rooms and noticeable maintenance issues. While the potential for a luxurious stay is clearly there, the hotel is urgently in need of a comprehensive refurbishment to match its advertised star rating and price point. The Best Aspects • The hotel’s positioning is absolutely perfect. It’s immediately local to the "Golden Mile" and the best restaurants and shops in the Playa De Las Americas area, making everything easily accessible on foot. • Comfort: The beds and pillows were exceptionally comfortable, ensuring a very good night's sleep despite the room issues. The air conditioning worked great too. • Staff Service: The waiting staff, particularly at breakfast and the pool restaurant, were attentive, friendly, and efficient, maintaining a high standard of service. • Public Cleanliness: A definite positive was the cleanliness of the public washrooms throughout the hotel. Areas for Improvement • Dated and Damaged Rooms: This was the most significant drawback. Our initial room was severely dated with visible rust in the bathroom and various damaged fixtures and certain fittings. While we were eventually moved after persistance and many conversations, the second room had a better view but was still not internally visually appealing. Future refurbishments must address these issues. • Poor Maintenance: A very concerning sight was the presence of towels and buckets placed throughout the hotel's public areas to catch leaks whenever it rained. This lack of preventative maintenance is unacceptable for a hotel of this calibre. • Pool Bar Service: The pool bar was noticeably understaffed, often with only one person making drinks, leading to long waiting times for service. • Breakfast Quality: The variety of breakfast items was disappointing, with little change day-to-day. More importantly, many of the dishes were not kept hot enough, which detracted from the experience. • Atmosphere & Clientele It is important for potential guests to know that the hotel feels massively catered to a fairly older clientele aged 70+. The atmosphere is very quiet, and the nightly entertainment is clearly not aimed at a younger demographic, a point that was even mentioned by the staff themselves. This is good to use as a clean, comfortable place to stay, but those looking for a vibrant or lively environment may be disappointed. It is noted you can use the next-door sister hotel's entertainment however. Using their pool is a large daily charge though. • Pool Area & Amenities The pool area is a strong point as it is large and spacious. While the pool was definitely cold, it wasn't a major issue. Getting a sunbed was generally easy, though travelers should note that a significant portion of the sunbathing area is shielded from the sun for a large part of the day. Final Verdict The Cleopatra Palace offers a fantastic location and some comfort, but its current state of disrepair makes it really difficult to understand the consistent five-star ratings it receives. I sincerely hope the planned refurbishments address the maintenance, room quality, service shortcomings, and appeal to a broader demographic, as this hotel has the potential to be truly excellent.

Gadge Murphy

From the moment we arrived, we were greeted by the lovely Julia, who made check-in a breeze and made us feel so welcome. During our stay, the bar staff were fantastic — especially Julio and Miguel — who were always friendly, attentive, and full of good humour. The hotel itself is absolutely beautiful, and the rooms are spotless. We were surprised with a fruit basket and a bottle of cava in our room as we were on our honeymoon — such a thoughtful and special touch. All of the staff we met were incredibly polite and helpful. Nothing was ever too much trouble, and they were always happy to offer advice on where to go or what to do around the area. The pool area is lovely, with plenty of sun loungers available and a great outdoor bar. There are even complimentary books in English, which was a really nice little touch. The location couldn’t be better — the hotel is literally right on the beach, just across a small walkway, with a lovely beachfront bar. Guests are also given a flyer with discounts for nearby restaurants, which we definitely recommend using. We went to Palapa, and it was absolutely amazing! And then… the breakfast. Oh my god, the breakfast! I’ve never seen anything like it in all my years of travelling. The selection is incredible — entire counters dedicated to different items. There’s a whole room filled with every fruit you can imagine, along with meats, cheeses, pastries, juices, and every style of eggs and sausages. There’s even a chef on hand to cook fresh options for anyone with dietary requirements. Don’t miss the bread section — or the glass of cava for breakfast, alongside tea, coffee, and more. Honestly, as wonderful as everything else was, I’d come back just for the breakfasts! The hotel is perfectly located for shopping, bars, and restaurants, making it ideal for anyone looking to explore or just relax. All in all, it was the perfect stay, and we can’t wait to come back. Thank you so much to everyone at Cleopatra Palace for making our honeymoon so special! 💛

Susan Baxter

(Be careful what you wish for) We arrived at 11.30 at night and our room was on the third floor which doesn't sound high but I'm struggling at the moment with heights. We had requested a low floor even though the hotel was only five floors high. The man on reception told us they were fully booked but we could move to a different room tomorrow at 4.00. Great 👍 but here comes the be careful what you wish for part, we ended up in the car park which meant cars in and out all times of day and even at 12.30 at night, no privacy to sit on our balcony as people were back and forth to their cars and our last couple of hours at the hotel we had workmen working right outside our balcony. Now you might think it's only the balcony but we consider it part of our holiday to sit on the balcony in the morning for an hour, before going out, usually my husband sits on the balcony having a drink while waiting for me to get ready to go out in the evenings, so you get my drift. The rooms themselves are lovely but old fashioned and need a little tlc. The hotel it's self is absolutely gorgeous but as big as it is there is nothing happening there, which is a real shame. Perfect location for meals out and the beach.

Anastasiia Khodos

The location is good — right by the quiet ocean harbor with no waves. The pool is nice, and the territory is generally clean and looks quite fancy. The service at reception is friendly, and that’s about it. The disadvantages, however, are many. The room photos do not match reality: all rooms are very old, with many stains on the walls and dirt on the floors. The cleaning is unsatisfactory. Most items have stains, rust, and scratches — you can see everything in the photos. Most guests are in their late 70s, so if you’re young, don’t expect parties or many young, friendly faces. If you’re 70+, this hotel may suit you. But if you’re young and mindful of your budget, you should definitely choose another hotel. At night, you cannot sleep peacefully because you hear everything from outside. Although the location is good — on the first line by the ocean — it is also close to the main street with disco clubs and a rock café. I couldn’t fall asleep before midnight or even 1 a.m. because there were parties in nearby hotels and clubs. The rooms have no sound insulation, so you can hear everything loud and clear, even with the doors and windows closed. It didn’t help at all.

Tsvetina Kitanova

The hotel was clean, beautiful, and the view was absolutely breathtaking! The breakfast was fabulous, and the staff were professional and attentive. A special thanks to Plamen from breakfast – my sister and I were so grateful for all his tips and recommendations. We were also happy to meet a fellow Bulgarian during our stay, which made the experience even more enjoyable.🔝❤️🌴🌊