Hotel Chatur Playa Real Resort

Kasey Diboll

Absolutely awful stay, NOT A 4 STAR HOTEL, more like a 2 STAR HOSTAL but worse. My first ever review so here we go…. Shame on On The Beach for supporting this shambles. Really disappointed as we booked this as a little get away before the arrival of our baby. The hotel was dirty, no cleaner spotted anywhere apart from doing bare minimum to rooms, the pool wasn’t cleaned once in our weeks stay like the videos we had watched before booking. Someone pooed in the pool and they didn’t even get people out to clean it they just picked it out. Water cut off for a whole day with no notice or apology. Food wasn’t great, not much opinion each night, all very similar most days with the same awful daytime snacks. Our room was very dirty even after the cleaner had been in, all she did was make our bed and change the bin, they didn’t even sweep or mop the floors. The staff were very rude throughout our stay even if you don’t agree with something, the customer is always right (in my opinion anyways) we had a cockroach in our room and an Ant infestation on our balcony. We went with friends and they experienced this also. AVOID!!! Unless you like cockroach’s in your bed.

Sophie Harris

Lovely stay at this hotel. Staff were amazing, especially the lady and men in charge of the activities. The food in general was really nice, with something for everyone. The hotel is located around a 10 minute walk from the beach. Whilst others say it is on a hill, don’t let this put you off, it’s not very steep! I managed to walk this several times a day with no issues. The only comments I would make are the annex apartments do need repainting and decorating, however they are very clean and comfortable. The picnic was also a bit of a letdown with a sandwich, apple and bottle of water only. As this was all inclusive, I would have expected some snacks such as crisp / biscuits / yogurt / other fruits in the picnic. We would not hesitate to stay here again !

Nathan Brotherton

Disappointed with our stay at this hotel. We paid an extra 140 euros for an upgrade on our Room and had no air conditioning. Three times went to the reception desk who asked us if we shut our doors which of course we did!. The next day told no one else has complained so we must be doing something wrong? Absolutely not!! Then after the third time of asking for air conditioning we gave up because no one seemed interested. Not to mention no one collecting your cases as you are tired from the flight and send you on your way to your room where you struggle to find it. Anyway breakfast was ok, afternoon meal was then served again for the evening which seemed like the same food warmed up. Salad was a complete joke. Then to finish off our stay, we were then asked for more money if we wanted lunch before we head off home in the afternoon. I have never experienced such bad customer service , not to mention poor upgrade and then after already paying all inclusive being asked for more money as the all inclusive finishes at 12pm!! We didn’t arrive until 8pm so how can the all inclusive finish before we have boarded our return to the airport?? Needless to say we will not be returning to this hotel.

Chantel X

rooms clean and comfortable. downhill to supermarket and beach my grandma struggled but if your okay for walking you would be completely fine. not far from siam park it is in the quieter area of costa adeje. i recommend the irish bar at the beach down the stairs we loved it there. was about a 10 minute drive to veronica’s. food standard for all inclusive and drinks. pool great and gets sun entertainment of a night could be better for adults

Jim Clark

Having recently stayed at Chatur Playa Real, we felt we had to share our experience, especially after seeing some mixed reviews before our trip. We went in with realistic expectations and were pleasantly surprised by how well-run, clean, and comfortable the hotel was. It is not the most ultra-modern resort, but the staff work hard to keep everything spotless. Our room was immaculate on arrival, and we have stayed in far more expensive places that were not as well maintained. The food selection is not as vast as some of the mega resorts, but everything was fresh, well-seasoned, and well-prepared. Drinks were also a highlight. So many all-inclusives fall short here, but the wine and sangria from the tap were surprisingly good, and the gin and tonic mixers tasted just right, avoiding that strange artificial aftertaste some places have. The staff were friendly and polite throughout our stay. We arrived late and were given a bag with sandwiches and fruit since the restaurant had closed, which was a thoughtful touch. Booking excursions was easy with the touchscreen at reception, and staff could print tickets immediately, making the whole process seamless. The pool area was another highlight, with two separate spaces. The main pool is a great sun trap and perfect for relaxing, while the separate kiddy area has shallow pools and slides, making it ideal for families with young children. There were always sun loungers available, and the layout meant everyone could find a comfortable spot. Overall, Chatur Playa Real exceeded our expectations. It offers great value for money, and we would not hesitate to stay again.