Hotel Chatur Playa Real Resort

Char

This was our second time coming as we love sit last year! The mini disco was fab! The staff were so friendly and entertaining for our five year old daughter. She absolutely loved it again this year! Unfortunately the shower didn't work when we arrived however they were in to fix it that same day which was great. The food was very basic but perfect for our daughter, pizza , pasta, two different sauces, grated cheese, veg.. fab! The mini club was very basic with colouring and a playroom but she said she loved it. The staff were super friendly especially when she was leaving. The pools were fab too. Large one not too deep and the kids pool was great with a tipping coconut, climbing frame in the water, rock wall and slide into the pool. Only have a 4* because of the shower not working. All round brilliant! Walking distance to two small malls, with rides, a small soft play and arcade and a steep walk but short to the beach.

Tristan Simpkins

Edited following reply from hotel: The hotel was fully aware of our complaints, Jet2 even got involved! Well where do I start! I know AVOID IF YOU HAVE FOOD ALLERGIES! Food: If you like the same repeated options, and happy to mix and match items that don't really go together, then you'll be ok. If you have allergies, don't believe what they say on the label as it's 9 times out of 10 wrong! We got angry after the 3rd night of speaking to the manager and he promised me, everything will be up to standard, it was not! I questioned how did freshly cooked pork chop have milk in it, as labelled, to be told it's chicken , no milk, so as you can imagine, I was very angry to find the pork in sauce (that I had plates for my 1 year old with a serious milk allergy )was labelled to have no milk did in fact have milk in it! Don't get me wrong, the lasagne was nice, the roast lamb was nice, but 3 nights of curried goat, the same pizza, chicken nuggets and chips every night, and variation of paella every night, you be come very uninspired by the food quickly, to the point we were dreading eating there! oh and anything labeled mixed veg, is left over veg from lunch or last nights dinner. The breakfast was the same every morning (4 variations of sausage, fries egg, mushrooms, pastries etc The A La Carte restaurant had a very limited menu, even more limited if you wanted your 1 inclusive meal without additional cost! Don't get me wrong, the waiting staff are fantastic! They go above and beyond to be accommodating, the chefs are friendly too, unfortunately they are let down by a manager, who is unable to manage consistent or actually know what is happening in his restaurant! Aesthetics: the hotel looks aesthetically pleasing. We stayed in the apartments next to the children's pools, our room was clean, nothing to shout about, it has a living room kitchen, with double bedroom a d bathroom, was fine for 2 adults and 2 young children. Any children in their teens would benefit from their own room / apartment as you will be under each others feet. There was the option to have our roomed cleaned daily, but we chose only to have them clean when the bedding needed changing. We saw a couple of cockroaches outside in the courtyard/ by the pool but never in our apartment Facilities: the childrens pools were very slightly heated, which was fine when it was hit weather, but when overcast, you got cold quickly due to the shade made from the hotel. The drinks bar closed at around 5pm, meaning if you didn't buy you own drinks to keep in your room, you had to go to the main bar to get a drink, with the exception of cold water, so definitely recommend stocking up on drinks. The main pool is fine, we went in the first week of June so wasn't very busy, but I imagine in peek season it would be cramped. The pools are a good depth for children, but again, 2 basic pools, nothing special, a lot of the hotel was very under utilised, the black and white bar was closed all day until the evening, the evening entertainment was in a separate bar, again only open. In the evening. There is a shop, very basic gym, hair dresser and masseuse on site, but not very clearly shown where they are, as they are tucked away in the corner. Childrens evening entertainment was the same every night (1 hour disco, with the same songs every night, don't get me wrong though, the 2 entertainers were brilliant with the kids Location: The location is great! 5 minute walk from the market, 15 minute walk from local beach and beachfront strip. Your far enough away from the noise and hussel and Bussel from the sea front, but close enough to get to it daily Plenty of parking around the hotel, if you can get parked on the street, there is a free car park across the road the hotel is nothing special, there is a reason why it is the cheapest all inclusive in the local area. If you are happy with the same foods every night and have no allergies, and like simplicity, and more of a base, this is the hotel for you. If you are after that exclusive, special treatment, book elsewhere

Мартин Иванов

Overall good experience food is good in general but some of the meals look miserable but if you choose wisely it's not bad at all. Unfortunately after our first dinner in our hotel room we spot a cockroach 🪳 and also spot 3 others time on the pool however we had a good time there,the mountain view behind the hotel is amazing.

Sophie Harris

Lovely stay at this hotel. Staff were amazing, especially the lady and men in charge of the activities. The food in general was really nice, with something for everyone. The hotel is located around a 10 minute walk from the beach. Whilst others say it is on a hill, don’t let this put you off, it’s not very steep! I managed to walk this several times a day with no issues. The only comments I would make are the annex apartments do need repainting and decorating, however they are very clean and comfortable. The picnic was also a bit of a letdown with a sandwich, apple and bottle of water only. As this was all inclusive, I would have expected some snacks such as crisp / biscuits / yogurt / other fruits in the picnic. We would not hesitate to stay here again !

Leanne M

We booked this hotel for our long awaited summer holiday. We paid a reasonably expensive price for the all-inclusive package and we were expecting a lot more from a four star hotel. We were meant to be there for seven nights, but we cut our stay short as we couldn’t stand the uncleanliness of the hotel. We gave the hotel a fair chance, by trying the canteen at breakfast, lunch and dinner but each time we were met with poor quality food and judging by the amount of leftovers on plates (which were rarely cleared off tables by staff) others must have thought so too. Not only did the birds love the leftovers, I’ve seen others complain of cockroaches! The snack bar which is advertised, is a help your self station and food is put in there (chicken kebabs and burgers) from lunchtime and kept in a warm cabinet all afternoon. (The doors to this were often left open). We tried the pool area but the smell around it was like sewage and all around the pool area there were plastic cups, leftover fruit and other food items left out all day in the hot sun. No cleaners were in sight until the end of the day. Our room was not of a 4 star standard and we found hairs in the toilets and beds. The whole room was very basic and some furniture was damaged and in need of replacing - you have to pay for pool towels, there are no teas and coffees provided in the room, no iron, toiletries, air con and lifts not working, etc - essentially it is not what is advertised and is not where you want to spend your well earned break (and money!). We stayed one night before we cut our break short and left. Location wise it’s right at the top of a hill and about 15 mins walk from the beach so if you struggle to walk this wouldn’t be ideal. When we raised our concerns at the reception desk, staff did not seem too surprised either. Honestly do not book here!