Hotel Chatur Playa Real Resort

Stevie Allen

Stayed here for an all inclusive holiday with the family. Upon arrival, we received a free upgrade from a 1 bed apartment, to a 2 bed apartment. The reception and cleaning staff were amazing and friendly, as were some of the restaurant staff. Our youngest had her birthday whilst we were there and the staff helped to make it feel special by making a birthday cake and decorating a table for us in the Italian restaurant. We really appreciated this. The location is good if you like to walk, but if you have mobility issues, you may find the walk from the hotel down to the main area a little bit much. But, there are lots of options such as taxi's, scooters and mobility scooters for hire.

Katie Atkin

Half a star would be very generous. If you like filthy hotels with rude staff and inedible food this is the one for you. We had some time to kill before we could get in our room so after a very early start and a long morning of travelling, we decided to go to the pool side bar for a drink and some snacks, the restaurant wasn’t open for lunch until 1pm so we had the option of a food stand which was sat outside of the restaurant with uncovered trays of food on offer, burgers, chips, cobs and some lettuce which were all being enjoyed by the local pigeons and flys, lovely. Upon asking the barman for a beer he clearly didn’t speak much English, poked his finger towards the pump and grunted to which we nodded yes, he then reluctantly poured one for us, after feeling like a massive inconvenience to said barman and us having paid for All Inclusive we asked if they offered any ciders or other brands of beer but there is none, just the one beer and some pre mixed cocktails that clearly weren’t made fresh each day. When we checked into our room we were greeted with ants, dirt, broken furniture and the previous person’s hair all over the place (photos attached). When we brought this to the manager, Juan’s attention and asked that we be moved to another, preferably clean room we were again a massive inconvenience to him, lots of huffing and stropping about, bit like “Kevin and Perry”… you get the gist, He said he’d just been up and checked this alternative room and it’s ready for us to move to should we wish, well if that was his definition of clean, I dread to think what his house is like, this room was also dirty, hair everywhere, broken furniture etc etc (again….see photos attached). Anyway, in the end we rang Jet 2 and after having to stay in this crap hole for two nights AND my partner enduring food poisoning being horrifically sick we were eventually moved to an alternative hotel close by for the extra cost of £250 (which Jet2 never offered to pay), the rep for Chatur playa real resort – Manu, couldn’t understand why we didn’t want to stay here as his words were “they came and cleaned the room for you?” with the tone as if we should be grateful! he totally missed the point, the room should have been clean in the first place and overall the hotel should have been how Jet 2 advertised it and it couldn’t of been further from the truth! Im pretty sure if Manu arrived in that hell hole with his family he wouldn’t want to stay either, unless his standards are the same as Juans, who knows! He also told us we had to find the alternative hotels and then he would check what availability they had? Surely as our rep he should of sourced the available hotels for us, not me doing the leg work for him whilst on HOLIDAY!? Lazy. I have videos of the room and anys etc but they wont upload? We are shocked that Jet 2 put their name to this “hotel” as we’ve never had a bad one with them before, the photos and write up in their brochure for this place IS NOT what you actually get/see, definitely do your research if you are considering staying here but I can categorically say id recommend you find somewhere else.

Julie-anne Kirkpatrick

Don't usually do reviews but seen so many negative ones for this hotel ... Had an amazing holiday. Stayed in family block. Rooms really good size, well equipped. Super clean. Spoilt for choice with the food. Well cooked & presented. Staff friendly & nothing was to much trouble. Main pool area with well stocked bar, music & activities throughout the day. Snacks & ice cream out morning & afternoon really good if you've got children Can't comment on childrens area as we didn't use it, but looked very popular. Leisurely 10 minute walk to beach, bars & restaurants. Definitely would return. 😊

Char

This was our second time coming as we love sit last year! The mini disco was fab! The staff were so friendly and entertaining for our five year old daughter. She absolutely loved it again this year! Unfortunately the shower didn't work when we arrived however they were in to fix it that same day which was great. The food was very basic but perfect for our daughter, pizza , pasta, two different sauces, grated cheese, veg.. fab! The mini club was very basic with colouring and a playroom but she said she loved it. The staff were super friendly especially when she was leaving. The pools were fab too. Large one not too deep and the kids pool was great with a tipping coconut, climbing frame in the water, rock wall and slide into the pool. Only have a 4* because of the shower not working. All round brilliant! Walking distance to two small malls, with rides, a small soft play and arcade and a steep walk but short to the beach.

Ashley Rossbottom

I saw a lot of people complain about the food. We are here now (wife, child and myself) cannot fault the food. Chinese tonight…. Not a salt and pepper chip in sight! Good! But fresh roast duck and sweet and sour chicken. Nothing wrong with the food here, anyone complaining needs to give their head a wobble. - enjoy, as I am doing now….. where are those spring rolls! Sangria….. yes please…. :)