Hotel Chatur Playa Real Resort

Stevie Allen

Stayed here for an all inclusive holiday with the family. Upon arrival, we received a free upgrade from a 1 bed apartment, to a 2 bed apartment. The reception and cleaning staff were amazing and friendly, as were some of the restaurant staff. Our youngest had her birthday whilst we were there and the staff helped to make it feel special by making a birthday cake and decorating a table for us in the Italian restaurant. We really appreciated this. The location is good if you like to walk, but if you have mobility issues, you may find the walk from the hotel down to the main area a little bit much. But, there are lots of options such as taxi's, scooters and mobility scooters for hire.

Kayleigh -

Came back from Tenerife yesterday, and stayed at this hotel. First of all, I'd like to say that the staff were amazing. José and the girls were fantastic with the kids at the Mini Disco. We're really going to miss them. The food was incredible. So much option each night, and cooked beautifully. The chef's did a superb job. The room was lovely. We had an issue with the slide in door being extremely heavy to pull closed, but apart from that everything else was fine. The cleaners came in every morning and we would always come back to a clean room. They were also very friendly. Reception were friendly, and were helpful with questions we had to do with exploring the island. They booked us taxi's or pointed us in the right direction and were always friendly. Really going to miss this hotel, and as a first visit to Tenerife we had a glorious week. Hopefully next year we will be back. Thank you again for a great stay!

Leisha Searle

Stayed in a junior suite. Rooms are dated but very spacious and a nice lay out. Jacuzzi bath was a hit. Food was decent enough. Had better but certainly had worse. Pool was way too cold to get in. Rooftop terrace lovely and peaceful. Most staff very friendly. Receptionists were lovely and very helpful. Pool bar staff were friendly especially Victor and I think Henrietta? All cleaners were lovely and work very hard. All rooms have a decent view we stayed in 408. Lovely view from balcony. And sun in the evening. Like most were a bit worried after reading reviews but overall a good holiday and we would return.

Eddie Stopford

My partner and I arrived early for our Saturday afternoon check in. We were warmly welcomed and placed our luggage in the waiting area and straight away offered lunch and drinks. Staff all work hard with a smile and can do attitude regardless of language skills. Lovely room, great view of the Pool and the sea. Food wise, again staff all part of the team. Plenty of choice and times to eat that should all from singles, couples and larger parties.

Katie Atkin

Half a star would be very generous. If you like filthy hotels with rude staff and inedible food this is the one for you. We had some time to kill before we could get in our room so after a very early start and a long morning of travelling, we decided to go to the pool side bar for a drink and some snacks, the restaurant wasn’t open for lunch until 1pm so we had the option of a food stand which was sat outside of the restaurant with uncovered trays of food on offer, burgers, chips, cobs and some lettuce which were all being enjoyed by the local pigeons and flys, lovely. Upon asking the barman for a beer he clearly didn’t speak much English, poked his finger towards the pump and grunted to which we nodded yes, he then reluctantly poured one for us, after feeling like a massive inconvenience to said barman and us having paid for All Inclusive we asked if they offered any ciders or other brands of beer but there is none, just the one beer and some pre mixed cocktails that clearly weren’t made fresh each day. When we checked into our room we were greeted with ants, dirt, broken furniture and the previous person’s hair all over the place (photos attached). When we brought this to the manager, Juan’s attention and asked that we be moved to another, preferably clean room we were again a massive inconvenience to him, lots of huffing and stropping about, bit like “Kevin and Perry”… you get the gist, He said he’d just been up and checked this alternative room and it’s ready for us to move to should we wish, well if that was his definition of clean, I dread to think what his house is like, this room was also dirty, hair everywhere, broken furniture etc etc (again….see photos attached). Anyway, in the end we rang Jet 2 and after having to stay in this crap hole for two nights AND my partner enduring food poisoning being horrifically sick we were eventually moved to an alternative hotel close by for the extra cost of £250 (which Jet2 never offered to pay), the rep for Chatur playa real resort – Manu, couldn’t understand why we didn’t want to stay here as his words were “they came and cleaned the room for you?” with the tone as if we should be grateful! he totally missed the point, the room should have been clean in the first place and overall the hotel should have been how Jet 2 advertised it and it couldn’t of been further from the truth! Im pretty sure if Manu arrived in that hell hole with his family he wouldn’t want to stay either, unless his standards are the same as Juans, who knows! He also told us we had to find the alternative hotels and then he would check what availability they had? Surely as our rep he should of sourced the available hotels for us, not me doing the leg work for him whilst on HOLIDAY!? Lazy. I have videos of the room and anys etc but they wont upload? We are shocked that Jet 2 put their name to this “hotel” as we’ve never had a bad one with them before, the photos and write up in their brochure for this place IS NOT what you actually get/see, definitely do your research if you are considering staying here but I can categorically say id recommend you find somewhere else.