Hotel Chatur Playa Real Resort

T Barkus

The apartment we stayed in was very spacious and had plenty of room for a family of four. We chose the all-inclusive option, which meant we didn’t have to cook at all, and there was always plenty of food and drinks available by the pool. The location and overall setup are definitely well suited for families, with great attention given to children. It’s simple and straightforward accommodation, but we enjoyed our stay tremendously. A special thank you to the reception staff for their kindness and support during our stay! Chatur!

Boldsnlove Amber

Apart from the staff being really friendly we thought it was an overpriced hotel with very very average food. We have stayed in the family apartment which was really outdated, like nothing has been upgraded on the last 20 or 30 years, the smell was awful also. Beds are very uncomfortable, my husband and I both have had back pain from the first night. The wardrobe door was broken which I reported but nothing was done to it. The shower tap was also broken. Not that we watch a lot of TV, but we were staying with two little kids which needed to chill every now and then but TV was tiny and super old, and didn't have any Netflix or similar apps to opt for. The kids pool on the side of the apartments would've been nice for kids but it was freezing cold, and they're played on the higher level of the hotel so it was very windy, so kids didn't want to play there as it was really cold for them, the kids pool should've been warmed up! The playground for kids made up of old plastics toys is almost falling apart, should've been updated. As I mentioned before the food was below average, the only meal was ok was breakfast, and kids liked ice cream, but the cakes were horrible, seafood was awful and meet was very very badly cooked. Salad bar was ok, drinks were horrible. Luckily we don't like to drink much so we just had water and coffee but we have tried a cocktail and it was undrinkable. You couldn't get prosecco (which isnt even prosecco but cheap sparkling wine) during the day, only after 6 so I've tried white wine instead, but I had to mix it with soda water because it was horrible by itself. The beer was ok, just normal lager. Snack bar was horrible, foot was cheap processed food and it was cold. No fruits for the kids whatsoever on the snack bar. Just ultra processed foods soggy and cold. Entertainment was bad, magicians were quite cool, but it it was only twice during 8 night stay, other than that it was disorganised, chaotic and loud shouting and playing music. This hotel advertises as a 4star, but it's is definitely 2-3 star hotel. Beware when booking and paying, thinking you'll have a nice 4 star stay. On the top of they, you have to pay extra for everything. We wouldn't recommend and definitely wouldn't go back.

Stevie Allen

Stayed here for an all inclusive holiday with the family. Upon arrival, we received a free upgrade from a 1 bed apartment, to a 2 bed apartment. The reception and cleaning staff were amazing and friendly, as were some of the restaurant staff. Our youngest had her birthday whilst we were there and the staff helped to make it feel special by making a birthday cake and decorating a table for us in the Italian restaurant. We really appreciated this. The location is good if you like to walk, but if you have mobility issues, you may find the walk from the hotel down to the main area a little bit much. But, there are lots of options such as taxi's, scooters and mobility scooters for hire.

Kayleigh -

Came back from Tenerife yesterday, and stayed at this hotel. First of all, I'd like to say that the staff were amazing. José and the girls were fantastic with the kids at the Mini Disco. We're really going to miss them. The food was incredible. So much option each night, and cooked beautifully. The chef's did a superb job. The room was lovely. We had an issue with the slide in door being extremely heavy to pull closed, but apart from that everything else was fine. The cleaners came in every morning and we would always come back to a clean room. They were also very friendly. Reception were friendly, and were helpful with questions we had to do with exploring the island. They booked us taxi's or pointed us in the right direction and were always friendly. Really going to miss this hotel, and as a first visit to Tenerife we had a glorious week. Hopefully next year we will be back. Thank you again for a great stay!

Leisha Searle

Stayed in a junior suite. Rooms are dated but very spacious and a nice lay out. Jacuzzi bath was a hit. Food was decent enough. Had better but certainly had worse. Pool was way too cold to get in. Rooftop terrace lovely and peaceful. Most staff very friendly. Receptionists were lovely and very helpful. Pool bar staff were friendly especially Victor and I think Henrietta? All cleaners were lovely and work very hard. All rooms have a decent view we stayed in 408. Lovely view from balcony. And sun in the evening. Like most were a bit worried after reading reviews but overall a good holiday and we would return.