Allegro Playacar

Emke Schoonewille

Absolutely Amazing Holiday Wow, what an incredible hotel! From the moment we arrived, everything was just amazing – the staff, the atmosphere, the entertainment... it was all top-notch! Special shoutout to Rene, the entertainment manager – this guy is an absolute legend! He was always around, checking in on everyone, making sure we were having the best time. Honestly, he felt more like the hotel manager to us 😁 give this man a promotion! The rooms are like cozy little cabins, tucked away in nature, making you feel like you're living in a real jungle paradise – complete with wildlife! Super unique and relaxing. The food was tasty and varied, with a different buffet theme every night. Always something new to try! If I had to mention one small improvement, it would be the shower, but honestly, it’s a tiny detail compared to the overall experience we had. And don’t miss the Michael Jackson show hands down the best we’ve ever seen! Can’t wait to come back – thanks for the unforgettable memories!

Jailynn R.

This is the most honest review you’ll get because the reviews are so mixed. I realized the reviews are high because a lotttttt of locals stay here so of course this is amazing to them. The resort itself is beautiful all the pictures are accurate. The staff is kind, pays attention, and most importantly always makes sure your drink is filled. The food is really awful. If you’re American I wouldn’t advise you to stay here for this reason. A lot of days we found 1-3 things that were edible and ate that the whole time. The food they offer throughout the day… popcorn burnt, pizza is horrible, and only strawberry ice cream. Our last day we just ate a bunch of bread, water, and steak from the hot grill. They do have the fancy restaurants which we did not have a chance to go to as everyday you have to walk to the lobby and make a reservation by 9:30am it is not automatically booked nor do they care that they said it would come with your stay. All in all we booked this 8 months ago and the price was $100 a night if you have to pay more than that go somewhere else, seriously!!

Pamela

Disappointing First Day – Not the Experience We Hoped For This was supposed to be a special vacation — the first time we brought our mothers on an all-inclusive getaway as a family. Unfortunately, our experience so far has been very disappointing. From the moment we arrived, we encountered multiple issues. The air conditioning in our rooms is not working, and despite repeated requests, the staff has made it extremely difficult to change rooms. We are traveling as a family and requested rooms side-by-side, yet they have been unwilling to accommodate this, even after explaining our situation. To make matters worse, the process of changing rooms is unnecessarily inconvenient. We were told we had to check out of our original room by 12 PM, but can’t access the new room until 3 PM. During that time, we’re expected to have all our luggage packed and taken down to the main lobby, which is a hassle — especially when traveling with elderly family members. What made the situation even more frustrating was that we had to involve our airline representative just to get the resort to take our concerns seriously. That shouldn't have been necessary. We also requested a first-floor room due to my mother’s difficulty with stairs, but that request has not been accommodated either. Accessibility and comfort should be standard, especially in a resort that markets itself as family-friendly. We’re hoping things improve from here, but it’s been a rough and frustrating start to what was meant to be a relaxing family vacation.

Salvatore Candela

The location was perfect and magical with all the rooms being super clean and perfect. The pool ladies were super friendly and overall the activities were just wow. Two major disappointments. - the food was poor and repetitive everyday with the same options. Many food items were reheated and put back from one lunch to another. The food lacked in taste, and I often couldn’t eat it as it wasn’t fresh. I reccmend to change and look into getting better food. - the waiters: a few of them treated us like cash machines, one even said in my face, no propina no cafe, and only because I ordered a cappuccino e refused to drink that watered coffee they were serving with the carafes. We got into arguments with them a few times. We could see how Spanish / Latinos customers were treated and although occasionally we were leaving tips to the better deserving ones we were still treated like scam. In the end they refused to serve us cappuccino in the morning and they invinted the machine was broken. When I raised my voice over the table to tell them they only serve if there is a tip, magically my cappuccino appeared on the table. This is not 5 star service. You can’t treat your customers like cash machines and pretend to get a tip when you aren’t really being nice or friendly. This is really brining down the over all experience of this place but at my opinion deserves better trained staff and service. I came here to relax and to enjoy two weeks after a year of hard work and I found myself stressing every time I had to go eat because I didn’t know what to expect from the waiters. I really hated it, to the point that a few times I didn’t go eat because I didn’t want to be treated badlly.

s nieves

Surprised this place is considered a 4 star hotel + all the 5 star reviews on Google. We booked two rooms with 2 people each, the system got it as 2 rooms and 2 people TOTAL. So when we got to the hotel we were hit with an extra PAX payment of $700 (for one person, I guess luckily our 4th person cancelled last minute). Without paying this, the third person would have not been allowed to be in the hotel. The buffet is mid, nothing special. They have “themed” nights every day but really it is the same food over and over. The buffet above the lobby has no AC, fans only so it can get pretty hot while in there. This is not on the hotel but some of the guests are just so eager to eat that it’s ridiculous how they act there. We witnessed a girl being denied entry because of her clothes, she was wearing shorts and a crop top, nothing different than what others were wearing. You call someone out for wearing a crop top but you don’t call out the nasty people wearing practically nothing but a bikini and their fat hanging out at the lunch buffet? Our room had a perfect location, but the bathroom had a window that wouldn’t close (I guess cause the AC doesn’t reach there) and the screen was broken. Our other room had roaches which they cleaned and sprayed after we told them. Other than that, the workers were very helpful and attentive, which is the only reason why I’m giving it 3 stars instead of 2. The bartenders by the pool were super cool and nice, just as the people working the buffet. Except Chrystian from Vacaciones Barcelo, get off your phone when someone is asking for questions/help.