Holiday World Polynesia Hotel

arek r

We had an amazing stay at Holiday World Polynesia and truly enjoyed every moment of our holiday. The hotel has a beautiful Polynesian theme that creates a relaxing and exotic atmosphere from the moment you arrive. The rooms were spacious, very clean and comfortable, with daily housekeeping at a high standard. The food was really tasty and varied, with a wide selection at every meal, including themed dinners that allowed us to try different cuisines. There was something for everyone. The hotel facilities are excellent, especially the pools and family-friendly attractions. The location is peaceful, with lovely views, and it is a great base for exploring the Costa del Sol. Overall, it was a fantastic holiday and we would definitely return. Highly recommended!

K P

Unfortunately, our stay did not meet the expectations of a 4-star hotel. Booked sea view – not as advertised: We specifically booked a room with a side sea view. However, our room was located on the ground floor, and from the balcony there was little to almost no sea view at all. This does not match what was booked and feels misleading (see photos). Noise and reception response: The hotel was very noisy, especially in the evenings and at night. When we contacted the reception, we were informed that there were several groups of young guests staying at the hotel and that nothing could be done about the noise. For a hotel that also targets families, this response is unacceptable. Room and facilities: The Junior Suite was spacious, but poorly equipped. There was no kettle and no coffee machine, which is something even many 3-star hotels provide as standard. This is particularly inconvenient for families. The sofa bed was uncomfortable and worn out, and several pieces of furniture and doors appeared damaged or poorly maintained. Balcony and overall condition: The balcony was neglected and not well maintained, offering little value. Extra charges and lack of transparency: Many services such as the spa or swimming facilities are only available at an extra cost and for limited time slots. These additional costs were not clearly communicated in advance. Conclusion: For a 4-star hotel, the value for money is disappointing. Misleading room description, excessive noise, lack of basic amenities and poor transparency. We would not recommend this hotel, especially not for families with children.

Chelsey Hayde

Do not recommend. Bed bugs found in two rooms – extremely distressing experience, and no responsibility taken by the hotel. During our stay, we encountered bed bugs in two different rooms. I captured live bugs on video, and both myself and my 12 month old baby were bitten multiple times on the face, neck, arms. From the first night I was already reacting to bites but didn’t realise the cause until later. I had to bag and spray all of our belongings myself, including our suitcases, because staff did not do this, despite the infestation. The situation was made even harder because we were travelling with two children and a pram. It’s important to state clearly: • We have never had bed bugs before this trip. • Once we moved to a completely different hotel, the bites stopped immediately. • We had no issues whatsoever in the new hotel or anywhere else afterward. This makes it clear that the problem originated from the Polynesia, not from us or our belongings. When I returned home, I had to take time off work to steam-clean all of our items, including our car. I also had to throw away a fabric suitcase to be safe. This was an enormous amount of stress, time, and money. It was a preventative measure to ensure we did not bring home contaminated belongings. Although the hotel refunded part of our stay and transferred us to another hotel, their insurer ultimately denied all responsibility, despite the evidence we provided. The hotel offered to provide me with a full refund in exchange for not pursing any claims or action regarding the issue. We refused as see this as an extremely serious issue. I am now pursuing an official consumer complaint because of how this was all handled. This was a deeply upsetting experience during what should have been a family holiday. I do not recommend this hotel.

Luke Axe

Outstanding hotel, unique interior with fish turtles and birds all living happily within the hotel. Perfect place for young families. Good variety of food and drinks available at convenient times throughout the day. Rooms are of a generous size and I belive all are with balconies offering great views of the surrounding sea, wildlife, sun rises and sun sets. Hotel is spotless with what seems like an army of staff working hard 24/7 to keep it that way. Would definitely come again

Liz Vajir

This was our second stay and we loved both visits. The rooms are great, the beds and big and comfortable. We loved the food (other than the desserts, which felt like fake cream in many different colours) and there were great options for all of my family. The pool is amazing and so nice to see the added extras like the inflatable slide and the foam party. The animation team were always lively and fun. The entertainers we watched were great, especially the Kenyan boys. But most of all, without a single exception, every member of staff, from reception, to the cleaning staff, animation team and restaurant staff, were all friendly, cheerful, keen-to-help and made sure that we had a great stay. I'm sure that we will be back.