Holiday Inn Resort Phuket

Dinko Lukic

We’ve been visiting Thailand for several years now, staying at many wonderful places, but Holiday Inn Resort Phuket in Patong truly stands out as something special. From the smooth check-in to the consistently kind and professional staff including the manager, restaurant team, and housekeeping, every interaction exceeded our expectations. What really impressed us was the genuine hospitality and the way guests are treated like family. After traveling around Thailand for years, it’s rare to find a resort that feels this personal and caring. The location is perfect too, just steps from the beach and surrounded by great massage shops and restaurants. This stay made us feel at home, and we’re genuinely happy to call this our new Thailand home. We can’t wait to come back again in January and see all the familiar, friendly faces. The team here truly made our trip memorable, and we’ll be recommending this resort to all our friends visiting Phuket.

Vinayak Yannam

Let me talk about the positives first. Excellent service and staff. All the staff are really kind and helpful. Overall positive ambiance and makes u feel relaxed. Great amenities, pool area kept very well. Food is so so, especially breakfast could be better in terms of food quality. The property has aged a fair bit so the rooms are maintained and okayish. Some of the switches may not work. Everything else is really nice.

T&K Barry

Hotel is fine, however found the advertising very misleading. Your basic stay only allows you in a very aged pool that needs a once over. The better pools are higher paying guests only. The budget pool closes at 7pm which to me is very early in Thailand a place where it is hot 24/7. Breakfast is ok, same stuff each day, ok selection. Over the last few years prices have increased by a lot but haven’t seen why. A good family hotel with kids club & a kids pool but better hotels for groups of friends. It’s located is very good near everything. I would give it a 3.5 for the section I stayed in. We had a group booking & it came with a late check out but on the day of check out they only gave it to half the group. Just a few little things that were disappointing.

FARIS

I would not recommend staying at this resort for the standard room. In my opinion, it doesn’t quite live up to the title of a “resort.” I booked a standard room through the app, but it did not allow me to choose the bed size. After booking, I called to request a king-size bed, but upon arrival, I was assigned a twin-bed connected room. The front desk informed me that room assignments are based solely on availability upon check-in. When I asked whether my earlier request would be considered, I was told that requests are only noted, not guaranteed. Essentially, calling ahead or making a special request doesn’t make a difference — even if you are an IHG member. The staff then offered room upgrades at additional costs, ranging from a villa to a room in their newer building. They said they would moved me the next day to kind size bed but I called at 1:10 pm and it wasn’t ready. The standard room itself is located in an older building and feels outdated. The bathroom, in particular, was disappointing (see pictures). Shower water easily spills onto the toilet floor due to a short curtain, and the large metal drain looks unappealing. Water pressure was also weak. Cleanliness was below expectations, as some furniture had visible stains that had not been properly cleaned. Iron and hair dryer appliances are not great either. On the positive side, the bed and pillows were quite comfortable, which I appreciated. Overall, I feel the experience did not provide good value for money. Perhaps the newer building offers a better standard, but the older section of the property needs significant improvement.

MsFayy

This place is the most amazing resort you will ever stay in! The staff from the kids club (thank you to JiJi remembering my daughter showing so much love and care & Rainy I felt so safe leaving my daughter in their hands) and thank you to all the staff in pool area (Donut - monkey man as my daughter calls him & Kee) to housekeeping to reception to the manager! Amazing amazing people we were more like family! We cannot wait to be back to being our growing family!