Holiday Ao Nang Beach Resort, Krabi

Parijat Sharma

An exceptional experience from start to finish. The resort is beautifully maintained, with stunning surroundings and a truly relaxing atmosphere. The rooms are luxurious, spotless, and thoughtfully designed, offering both comfort and privacy. What really sets this place apart is the service—warm, attentive, and consistently professional without ever feeling intrusive. Every interaction felt welcoming, and the staff went out of their way to ensure the stay was memorable. The check-in time at the hotel was long like it took around 20 mins for the lady to type in all the details but I think that is necessary for all international travellers The food was excellent, the amenities were top-notch, and the overall experience was exactly what a resort stay should be: peaceful, indulgent, and refreshing. I would highly recommend this resort and would absolutely return. The shrimp pineapple fried rice was top notch at the restaurant.

Alena K

Unfortunately, our experience at this hotel has been extremely disappointing from the very beginning. We originally booked a garden view room, expecting a peaceful and pleasant stay. Instead, the hotel “upgraded” us to a room facing the swimming pool, where children were constantly screaming from morning till evening. This was not an upgrade at all — it was noisy and stressful. The room itself was old, worn out, and uncomfortable. The air conditioner was barely working, and the room was extremely hot. We stayed there for almost three hours before finally going to the reception to complain, as it was impossible to rest. Only then were we informed that the room we had actually booked — which turned out to be newer and with a much nicer view — had already been given to other guests. This is completely unacceptable and unprofessional. The next day, we were told we had to check out at 12:00 and wait until 15:00 to move into the correct room. Being forced to sit around for three hours during a vacation is not reasonable. After a long argument, they finally allowed us to move earlier — but this situation should never have happened. The service continued to be poor: Our room key stopped working, and when we went to reception tired in the evening, the staff looked annoyed rather than helpful. In the restaurant, we asked for our food to be brought in 30 minutes so we could take a shower first. Instead, the food arrived in five minutes, completely ignoring. Breakfast was another big disappointment. There was almost nothing edible, very limited choice, and poor quality. Only the watermelon was acceptable. No green tea in the room, no coffee machine — very basic amenities missing for a hotel that claims to offer comfort. Overall, this hotel feels closer to a 3 star experience, not a proper resort stay. Poor organization, bad service, noise, outdated rooms, and extremely weak food quality. Only location is good

Michaela White

We stayed at the Holiday Ao Nang resort for 4 nights. The location of the hotel was great. We were able to walk to the night market, shops, and long boat docking areas. The beds were comfortable, the AC was fantastic and the room was clean. We had an adult pool access room and were pleasantly surprised to fund out that pool also had a swim up bar. The breakfast buffet is worth including in your booking. The buffet had a variety of cuisines and options. Overall a great experience and I would recommend the hotel to friends and family planning to stay near Ao Nang beach.

Ivette Dianderas

Our family recently stayed at this resort for 2 nights. In our 12 nights in Thailand, this hotel was by far the most expensive we stayed in and we were really hoping to have an amazing experience, but we didn't. The facility was nice and the employees were kind but our issue was with the room. On our first night, our key card malfunctioned in the middle of the night and shut off all electricity to the room, resulting in our AC turning off and our devices not getting charged. When we notified the front desk in the morning, they fixed the key card for us and assured us that we would have no more issues. Well the 2nd night, the key card malfunctioned again, but this time all of the lights in the room turned on randomly for a total of 4 times before we decided to pull the key card out. Needless to say all of our sleep was disturbed all 4 times and everyone woke up tired. We had a shuttle to catch in the morning when we checked out so I wasn't able to discuss our issue with the manager in person, but sent an email letting them know about our experience and asking for them to consider giving us a partial refund for our troubles. After several days, management emailed me and basically let me know that they were sorry but couldn't offer us any refund. Given that this resort cost us more than double what we paid in any other hotel in our entire vacation, the fact that we got poor sleep both nights there was really disappointing and some compensation would have been nice. Needless to say, we can't recommend this resort, nor will we ever stay here again.

Natalia Kononova

Very Disappointing Experience – Not Family Friendly at All We booked this hotel three months in advance, paying over USD 500 per night, expecting a comfortable family-friendly stay. Unfortunately, the reality was completely different and extremely disappointing. First surprise: breakfast was not included, for reasons no one could clearly explain. We were traveling with two children (5 and 11 years old) and always book hotels with breakfast included, especially at this price level. Second and more serious issue: the room. We booked a “family room”, which turned out to be very small. When we asked where the beds for the children were supposed to be, we were told that all four of us should sleep in one king-size bed. This is absolutely unacceptable and feels like false advertising. The experience at reception made things worse. The receptionist was rude and unhelpful, and communication was extremely difficult. We repeatedly asked her to repeat herself because her English was not understandable. For an international hotel charging premium rates, front-desk staff should be properly trained in customer service and basic English communication. Another unpleasant detail: the hotel entrance constantly smells of sewage, which is shocking for a hotel in this category. Regarding facilities for children: the hotel advertises a kids club, but in reality around 90% of the activities require extra payment. Advertising a kids club as “available” without clearly stating that almost everything is paid is misleading. The kids club is empty all the time even with whatever activities such as "movie night" because it has nothing to do with REAL kids club where assigned people making activities for the kids!!! For the dot activity was given piece of paper and pencils to draw, no support, no supervision. If you are looking for the kids club better to go to Bali! Or you train your staff to do it right way!!! Finally, we were told that pools and slides are not free to use, and that we had to purchase food or drinks from the pool café in order to access them. This was never mentioned at booking and is completely unreasonable. Overall, this hotel feels like a series of hidden costs and misleading promises. Definitely not suitable for families, and certainly not worth the price. Avoid this hotel, especially if you are traveling with children!!!!