HL Suite Hotel Playa del Ingles

lee richardson

Great location, friendly staff and overall enjoyable hotel. Food was average. That’s not a complaint. We are seasoned all inclusive’rs so we know what to expect. Mexican night was our personal favourite. Gym was the best located one we’ve seen in a hotel. Negatives - Pool area didn’t have music all day. Roof top bar (with an amazing view) didn’t do snacks. Roof top hot tubs were set quite cold. Would we stay again? Yes. We’d love a high corner sea view room. That view would be amazing every morning!

G B

Just spent a lovely week here. It’s quiet and clean with a great rooftop bar. The staff are all fantastic. The table staff work very hard at mealtimes. Room was basic with balcony and big shower. Food was abundant! Loved the fresh juices and prosecco 🥂

Jane Pal

We recently visited and stayed at the Suite Hotel Playa Del Ingles again in January 2026. We stayed in room A4A The staff, the hotel and the location was nothing short of Fabulous. It was one of the best hotel we have stayed in due to the service, attitude and warmth of the staff from house keeping right to top management and the reception team were just EXCEPTIONAL. We would like to say Our Thanks to Moises, Lucy, Jeray, and Octavio. Thank you also to the fantastic housekeeping, cleaning and dining staff, who made our room so fantastically clean and food was nothing short of 5 star dinning experience and service Thank you ALL for making such a fantastic holiday and such a special time for us both. We cannot recommend this hotel and it's staff highly enough. Best wishes to you all Partha and Jane UK

Cyrill Bovard

Very disappointing. Despite traveling during high season, the many positive reviews, and the high price (approx. CHF 3,000 for one week in half board), we genuinely thought we had made the right choice. Unfortunately, we were wrong. From the moment we arrived, the lack of organization was obvious: too few elevators (one out of service for several days), leading to long waiting times. This is unacceptable for a hotel of this supposed standard. The spa is far from what was promised: cold pools, several facilities out of order, a poorly functioning hammam, and no real control of reservations. The room is not worthy of a 4-star hotel: unpleasant smell upon arrival, poor cleanliness, damaged bathroom, sloppy finishes, and clearly neglected maintenance. The bedding is acceptable, but the rooms are small and absolutely not worth the price. The food is disappointing: very basic breakfast, and a tasteless, unremarkable dinner. 👉 Price completely unjustified 👉 Services far below expectations 👉 Not at all worthy of a 4-star hotel We will not return and absolutely do not recommend this establishment.

Piotr Janik

This was our fifth stay at the HL Suite Hotel, and I think it's the last. I have to say that the quality of the accommodations declines significantly year after year. The double bed has two separate mattresses, which have long since lost their firmness. They separate from each other, creating a huge hole in the middle of the bed. The bathroom ventilation was practically non-existent. The restaurant was very understaffed. We had to arrange our own cutlery and wait about 10-15 minutes for drinks. The bar prices were the height of extortion: 8-9 euros for a drink in a small paper cup.