HL Paradise Island Hotel

Natalie Giles (Natalie)

Not long got home. Food service is good plenty of choice and food available throughout the day. Pool side is very untidy and hectic. Rooms are dated, our room was untidy on arrival stained sheets and debris under bed from other residents plus flies and bugs. Got moved room which was no better after being told I need to pay to move rooms. Most of the staff were lovely reception manager was rude along with the restaurant manager (they need to be aware of autism and what comes with a child with needs) ie untidy room caused my son to have a melt down. Wearing a band for all inclusive due to sensory. Entertainment was ok, just wished there was more on of the night. Im glad to be home. Wasn't the best holiday we made the most of it were possible. WiFi was free in one small area. You can pay for your room but the quality wasnt great. I read reviews on Facebook and went with the attitude it can't be that bad.

Jenna Rainford

Arrived home last week 29th August, the weather is perfect for this time of year. The hotel itself is gorgeous and it wasn't too busy with kids being back at school. The food was good but no better than 3☆ hotels Ive stayed at. Dino park was brilliant, excellent section for the younger ones and the big slides were so much fun. The life guards were excellent, 2 of them kicked some teenagers out for bullying my 7 year old son and some friends that he had made. The staff at reception were really helpful and polite. Now unfortunately on to the negatives. When we arrived at our room I stood on a piece of glass in the bedroom, the balcony table hadn't been wiped and the pillow cases had stains on them. The mattress was so hard and the pillows were awful. You can ask for a mattress topper from reception but it didn't make much difference, our aircon was also broke. The room comes with 2 cups and 2 glasses which in the whole week there were never changed for clean ones. I had to complain 3/4 times about stained sheets. When I complained about the glass they said they would tell the cleaner's to do a deep clean (all staff were friendly apart from the cleaners) we came back from the pool and you could tell that they had been but it hadn't been cleaned properly. The pool sides got worse as the day went on but that was down to guests not putting their litter in the bins and the life guards only cleaned up when the pools were shutting. The location of the hotel is very out of the way. The on site shop shuts at 6pm which I think is bizarre with nothing else around. If you want to go to the beach, shops or restaurants its a 5€ taxi drive away which isn't bad but more a pain that nothing was within a decent walking distance. I would say this hotel is good for a family that doesn't really want to venture out much and just wants to stay in the hotel complex. Would really recommend the submarine experience.

Kathie Gallagher

Got home on Friday from this hotel,we had a great stay , reception staff were amazing and very helpful,our room was clean and was cleaned daily, fantastic views,the staff working on the food side were great the waiters and waitress couldn't do enough for u,the only downside was the drains need to be looked at drain covers were not even and were a hazard,plenty of room in the pools not. Enough loungers as people were up early putting towels on them but we managed,this is our 2 Nd time at this hotel and look forward to returning,

HellsBells

We have just come back from a fantastic family holiday here. Great service from the staff, lovely clean rooms, the food was good for an all in inclusive and drinks were great. The only slight downside was that the hotel policy is that you cant reserve sunbeds yet all the sunbeds were taken by 6am. There should be staff enforcing this rule.

Tammy C

I wanted to leave a review for the absolute incredible service we received from the night receptionist, Laura. She was so friendly and helpful and made our experience so much better. She is an absolute gem for the company and I hope she is recognised for her hard work and great customer service.