Hipotels Natura Palace

June Ayres

We arrived home on Friday after a week. The hotel is excellent The staff from the welcome at reception to the staff that clean the room are courteous, friendly and cannot do enough for you. We had a side view room looking over the gardens and sea it was perfect. The restaurant is buffet style food but with nicely laid tables with white cloths and nice cutlery. The buffet can be busy at times but to be expected. The food was plentiful and really nice. The fresh fish and meats cooked on the grill were lovely. The entertainment was fine for us but was bit quiet at times. The sunbeds were uncomfortable but I see from other reviews this problem is being addressed. We did not use the pools but they were clean and welcoming. We walked to the marina most mornings which for us was a perfect start to the day. Would I return yes most definitely and would recommend to others too. It was perfect for our age group 70+

Jo Jeffreys

Great 4 night stay as a young couple. First thing to note, majority of clientele is much older! Hotel positioned touching distance of excellent promenade for access to Playa Blanca, nearby beaches (recommend Playa Flamingo for snorkeling) and flat sunrise runs. Also located at foot of volcano which takes

Sophie

Fantastic holiday. Reception staff especially Jose, warm, welcoming and polite. Welcome drink was offered and help to the room which was appreciated. Hotel interior is beautiful, lots of greenery, wooden beams and glass, just looked stunning. Lobby huge, lobby bar lots of seats and also lots of chill places in the hotel. Spa - didn't go however really good prices. Restaurant - breakfasts were the best, lots of choice. Evening meal was okay and I'm a fussy eater and I had something every night. Jose the maitre d (front of house) was brilliant. So friendly, welcoming. Restaurant staff amazing, attentive to getting you drinks and clearing plates. Pool bar - lots of choice for nonalcoholic drinks which I appreciated. My fave was Virgin Mojito Strawberry they were the best, nice to be given olives and peanuts with drinks. Lunch was also lovely and well priced at the hotel, again lots of choice. Pool - jacuzzi in the middle was lovely. The left pool warmer than the right, nice and big and wonderful. Sunbeds - lots of choice, never struggled, couldn't reserve so was fair. Room - nice size, gorgeous view even for a limited sea view. Beds super comfortable, slept amazingly, fridge in room and free safe which was great. TV had itv and bbc which was nice. Lots of wardrobe space. Balcony size good, 2 chairs and a table, I would recommend overlooking pool, as can listen to the shows at the pool bar and view is great in the day. We had room 1138. Bathroom - lovely size, shower walk in rainfall with a shower stool, loved the amount of towel provided and sizes. Enough for body, face and hair and floor towel. Entertainment - not too much at the hotel which we liked, singers nearly every night. Games room was fun with board games and library - I love draughts. Also a TV there which played football matches. Location - 20 min walk to some shops and a couple restaurants, The Taverna is nice. walk another 10 mins you are in main playa blanca, which was great, lots to do and see and shop and eat/drink. Taxi is only 5 euro one way too. A bar is also 5 min walk hotel called Manea. Thank you to the hipotels natura palace team for a fantastic stay will definatley return, was blown away.

Flic Stefan

My partner and i recently had the pleasure of staying at Natura Palace and I cannot express enough how wonderful my experience was. From the moment I arrived, the staff made me feel welcomed and at home. One highlight of my stay was the exceptional service provided by our waiter, Ionut. Not only was he always polite and attentive, but his friendly demeanor truly made each meal a delight. Ionut went above and beyond to ensure that we had everything we needed, and he always greeted us with a warm smile. The hotel itself was beautifully maintained, with comfortable rooms and excellent amenities with great see views. The location was perfect for exploring the area, and the overall atmosphere was relaxing and inviting. I highly recommend Natura Palace hotel for anyone looking for a fantastic getaway. And if you have the chance to be served by Ionut, you’re in for a treat! His outstanding customer service truly enhances the experience. I can’t wait to return! James&Flic

Riccardo

Booked 3 nights stay and requested a double bed before arrival. All was confirmed via email and during the check in by staff member. When arrived in the room we noticed that we had 2 separate beds. One of the receptionist helped us with the bag and we requested him while in the room if there was the chance to get a double bed as requested. He confirmed and said that someone would come and prepare the room for us. 30 min passed and no one came. We called the reception and were told that someone would prepared the bed for us. At our return around 7PM bed still not done. We requested the double room other 3 times via phone, 1 times via booking app, one via housekeeping staff and finally with the hotel survey. On our last night when we came back at the end of the day we notice that an adjustment was made to the bed. No one called us or communicated with us. Very disappointing as this is not a big request and all was confirmed before arrival. Not good service or care for guest. At check out was told that they would have investigate. Still waiting for an email or reply from the hotel. Big disappointment.