Hilton Playa del Carmen

L LO

Visited as part of a friend's birthday celebration, April 2025. Pros: -Coffee, Lunch, Dinner options are pretty good for an all inclusive. Our favorite was the Aroma cafe and the Acai Bowl/Wrap hut by the pool. -Rooms are spacious- cute touch putting a silver member ribbon on my door. -Most of the staff are really friendly. -Entertainment staff are all great and the silent disco and foam party were so much fun. -Location is very close to off-site entertainment and restaurants on the Avenue Cons: -1 hr from airport. -Waited a whole 4 hours to check into our room, absolutely insane wait times- you also are forced to check in your luggage, they practically hold it hostage and then you're forced to be with one Bellman who's checking in two or three other rooms at same time; you all walk together in the sweltering heat, it's really really bizarre and a total invasion of your privacy. -Breakfast was not good, at all- which was strange compared to other all-inclusives I've stood at- how do you mess up basics like eggs, bacon and potatoes? lol -Drinks were not good but that's often the case with all inclusives, so I didn't have a major, major issue about it. -Main Pool is tiny compared to the amount of rooms/guests and you will never, ever find a seat after 630am unless you pay for a cabana. You also won't be able to really participate in activities unless you have a seat at the main pool or cabana, so not very inclusive. -On the Friday I was there I had to wake up at 5:30 in the morning, to head downstairs at 6:00 to get a seat (you have guests who couldn't find loungers and had to leave their stuff thrown in corners while they went into the pool, I have never seen anything like this in my life at a beach/all inclusive resort- I also had people asking me if I didn't mind watching their stuff for them). And then I had to make sure that I didn't move because the female attendant by the pool felt the need to continue to harp on and question me about holding two loungers by the "swimup" bar pool, while all of the lighter skin folks who disappeared for hours, were NEVER questioned! I also ordered a drink three different times from waitresses by the pool and each time they failed to bring me the drink, so dont expect good service. -Everything is an upcharge, and I mean everything- food, wines, spa treatment pitching constantly, cabanas, etc, it was insane. -Room is filled with stains, holes/sloppy patching, mold and mildew-our luggage and clothes came home smelling of pure seaweed. We also heard our neighbors next door and above, so not great sound insulation. Also found small bugs here and there and there were often raccoons that would greet us the minute we opened our door lol Cute but scary. -Nightly entertainment is lacking and basically it was pretty boring. -Lastly if you're looking for the nice beach experience, this is absolutely not the resort for you as it's open to the public, ton of vendors, and a very small amount of actual sand/space, however I must admit they do their due diligence to remove the seaweed but it then blocks any potential seating. Now this was my eighth trip to Mexico so I've stood at many different Resorts and this is hands down the worst experience. Definitely do not recommend and I would not consider this a five-star or a luxury hotel by any means.

Christina Ramirez

Excellent hotel! we appreciated the food, buffet was average, but all the a la carte were good, favorite was Kalamata (great service from Eulises). Entertainment team from the pool were really good and service around that area is very good too. Cabanas are worth it in our opinion. The gym was really well equipped and they also have good sport activities, I tried aquasport and I loved it (thank you to Jose for that class). The spa is really nice as well, got the best massage from Flor, I highly recommend it. The location is just prime, 5a avenida is super close. Only downside of this hotel is the beach, but you can walk a bit and it gets better. Overall I recommend it and would return

Becky Banaszak

The room was okay however due to their being a hot tub in the room it had a musty smell. The room service was slow the food was not very good for the price they changed. The whole vacation we had to fight off sales people as they we around every corner because the better food was an extra charge, want a good spot at the nice pool you have to pay for that. Everything was an up charge. Do not go to the consier desk they are only trying to sell you time share. You will get the call in your room every day until you tell them you will stop by just don't stop. Here's the thing if you want a truly relaxing vacation and not have to worry about being husled for more money at an all inclusive resort don't stay here. Also the beach not so good and again all the good spots were an up charge. Would not recommend. The beds were old and hard as well.

Silicia Lomax

My husband and I had a wonderful experience at this resort. They keep the rooms and facilities very well maintained and the staff were all so nice. We stayed for about one week so we tried almost all the restaurants and bars. We really enjoyed Kalamata for dinners, the tacos at Rincon for lunch, and getting Acai bowls at Barefoot for breakfast. Jose was one of the entertainment staff who led the spin classes and aqua bike workouts and he was fantastic. And Noe and Isaac who worked at Barefoot were also amazing staff that made us feel so welcomed. Having a quiet pool in one area as well as the more active pools on the other side were really nice touches as we could chill and read at one and join for volleyball games or foam parties at the other. The only thing we would have hoped for is more lounge chairs by the pool instead of cabanas but we would definitely come here again.

Martina P

Chose this resort after in depth researching for a family trip (parents in 60s two children in early 30s). It was parents first time at Mexico. We had amazing time, and this place was the perfect place. If I had an opportunity, I would come back. Every employee is friendly, great service, different entertainment every night. The location is great - one block away from downtown. Food was great as well , not the bestest, but I don't think you should expect the best either at buffer and such? Beach was good, there were a lot of seaweeds but still beautiful and warm. Great place! Pool - great. We rented a cabana for a day. Yes it sucks you have to pay extra but I understand why.