Hilton Orlando Buena Vista Palace Disney Springs Area

kristine hipol

Great Location & Outstanding Staff – A Few Updates Would Make It Perfect Our family had a wonderful stay at Hilton Buena Vista Palace Orlando! The location is unbeatable—just a short, easy walk to Disney Springs, which made getting to restaurants and shops super convenient without needing to drive. The service really stood out during our stay. The front desk was warm and welcoming, and when I unexpectedly got my period, they kindly provided tampons—such a thoughtful and timely gesture. Amanda at Citrus 28 was consistently kind and helpful, and another sweet staff member made our kids’ day with a big cookie. Little things like that made the experience feel really personal and special. The hotel has great amenities, especially the pool and lazy river area, which our family loved. Rooms were clean and comfortable, but we did notice a few areas that could use some updating. The air conditioning unit was quite large and a bit outdated—it tended to swing between being extremely cold or too warm if not constantly running. The bathroom, while functional, could use some polishing; the tissue holder was loose and kept falling apart, and some fixtures showed wear. Overall, it was still a lovely stay with standout service. With a few renovations, this hotel could easily be top-tier. We’d definitely come back and recommend it, especially for families looking to stay close to Disney Springs with amazing staff who go above and beyond.

Tony Tossona

Location is great with walking distance to Disney Spring. I was there with my 15 month old and wife. We had a situation where someone was knocking on our door at 11pm consistently for about 10 mins and covering the peephole. Not responding to any commands. I called the front desk because we felt very unsafe. We never heard back from the hotel on what happened or if the problem was taken care of. It it wasn't for this situation I think the overall experience would have been much better. But it's tough to feel comfortable going to sleep when you feel like you may have to defend your family to unknown parties and you get no communication from the hotel.

person boi

The staff interactions were good for the most part. My big complaint is how they handled groups. They didn't uphold their agreements and enforced an earlier curfew for a school group being very insistent about it despite previously agreeing to a later time making it impossible for the groups to take part in the activities that they were in Orlando for. To enforce their curfew, however, they had security in the halls, walking somewhat noisily and with loud walkie talkies. Although, they were very nice while being insistent about the curfew. Also, while I understand that there was an abnormally large number of people checking in the day we checked in but when they told us we could check in at 4, our room wasn't ready for 2-3 hours later. Had we needed to have been somewhere for our conference, this would not have been ideal. Then, they didn't do much of anything to remedy the inconvenience or make it right. Additionally, the food they had seemed more expensive than the food you might buy at the theme parks. Almost $5 for water or a coke, 22 for a pizza, I think $9 for a small thing of watermelon. The hotel is truly a fantastic hotel. The pool was great, the rooms were always clean, the view was fantastic, and it was close to Disney Springs (10-15 min). However, the way staff handled some things and the overpriced nature of the food items did not make me happy.

Amalia Hartling

The Hilton Palace of Lake Buena Vista offers a delightful stay with its prime location near Disney Springs, making it incredibly convenient for dining and entertainment. The resort boasts impressive amenities, including a fantastic pool area with a lazy river and splash pad, perfect for families. While some may find the standard rooms a bit on the smaller side, they are clean and comfortable. Overall, the hotel provides a strong value with a resort-like atmosphere and attentive service, making it a solid choice for those visiting the Orlando area.

Jenny Riegle

We recently stayed here with our family and had a mixed experience. The lazy river was a highlight—it wasn’t too deep, which made it perfect for our three-year-old to enjoy safely. We also had a great meal at Letterpress; the food and service there were solid. Unfortunately, there were several downsides. We rented a cabana but weren’t able to fully enjoy it—someone who appeared to be under the influence entered around 7pm and stared us down until we alerted the bartender. It felt really unsafe and uncomfortable. Also, one of the strawberries we were served had mold on it. Parking was $35 a day, and we had to walk a long distance from the lot to the hotel entrance. The rooms themselves weren’t great—there was a strong unpleasant odor, the lighting was very harsh and fluorescent, and the TV had very limited channels with no streaming options. We took the shuttle to Disney, which was convenient, but the return was confusing. The driver didn’t clarify that the first stop was Hilton Lake Buena Vista (not Palace), so we got off at the wrong place and had to take a Lyft back. Overall, some aspects were family-friendly, but I don’t think we’d stay again based on the safety concern, poor room quality, and lack of clarity with transportation.