Hilton Orlando Buena Vista Palace Disney Springs Area

Nicholas Thomas

I had an excellent stay at Hilton Orlando Buena Vista Palace – Disney Springs Area. Check-in was fast and friendly, with staff taking the time to clearly explain all hotel amenities and ensure that every add-on I selected was correct. The room was clean, fresh, and very comfortable. The balcony was a standout feature, offering amazing views of Disney Springs and the surrounding area. The heated lazy river and pool were perfect for relaxing after a long day, and the shuttle service to the Disney parks was extremely convenient. The first-floor store was impressive and well-stocked with everything you might need and more. I also added the breakfast buffet, which was top-notch and offered high-quality, delicious options. The beds were very comfortable, and throughout the entire stay, every staff member on site was smiling, professional, and eager to help at any moment. I would absolutely recommend this hotel and look forward to staying here again

Beth Cee

We stayed at the Hilton Buena Vista Palace from 12/13-12/19 and I have to start my review by saying that a majority of the people leaving 1 star reviews deeply need to check themselves and their privilege. To start, check in was smooth, quick and seamless. We got to our room, it was clean orderly. The walk to Disney Springs was easy and we loved the convenience of it! The pool area is truly one of the best in the area in my opinion, the bar and lazy river are amazing and we hot tubbed many of the nights and it wasn’t too crowded at all. New gym equipment was being delivered and installed during our stay and while I wasn’t able to use the gym unfortunately, it looked amazing and other guests were definitely using it! One thing that stood out to my husband and I was the Citrus8 cafe. They have the BEST hours especially after those long Disney days and every single person there needs a raise because they were all so pleasant. I wish I would have gotten names. The shuttles to and from all of the parks were seamless and we were so grateful to not have to pay for parking or worry about getting in and out of the park with a rental car. The drivers were so friendly and some even funny so be sure to keep cash in hand to tip them! My only con was that you can hear odd vibrations from what I can only assume to be the elevator based on others reviews. If you share a wall you can sometimes hear neighbors but I have truly experienced this in nearly all hotels. People are on vacation, including you so have courtesy but also be understanding that you are not going to get the peace and quiet of home, and if you want that, book a suite! Overall we really enjoyed our stay, the staff, the convenience of its proximity to Disney Springs, the amenities and the overall experience and would definitely recommend it for the value. If you are going to be bougie and prissy about every single little thing, then be willing to pay and stay on Disney property!

Jenna H.

Love to stay at this hotel. Easy access to Disney Springs and the parks. The pool area is fantastic and we love the lazy river. The food court inside and at the pool are wonderful! Chris at Valet was friendly and helpful. I appreciated him helping me to store a scooter for pickup. We enjoyed everything about this hotel and will keep coming back. It’s nice because there is just a hint of Disney around but you are not overloaded like a Disney hotel. It’s a great hotel for adults and families with older children. The only hindrance is the price to park your car and long walk to the entrance. Especially if after 11pm and the conference doors on the parking level are locked, it’s then a hike up a hill to get inside, especially for the elderly. Also multiple timeshare salesman walking around trying to sell you a vacation package I could do without. Overall I would recommend this hotel.

Lisa Arizpe

I don’t typically share negative reviews. If I don’t have something positive to say, I usually choose to stay quiet. That said, while there were aspects of this resort that we truly enjoyed, I was disappointed in how our concerns were handled. We stayed here over Christmas and spent over $10,000 on this trip. The location was great, and the amenities were nice. However, from the moment we entered our room, there was a strong mold/mildew smell. At first, I assumed it was due to the warm, humid weather and tried to overlook it. The first night, after taking a shower, the entire bathroom flooded. We had to use every towel available just to manage the water, and it still wasn’t enough. Over the next couple of days, I began experiencing constant headaches and generally felt unwell whenever we were in the room for more than a few hours. When we left the room, I felt noticeably better. Based on the ongoing water issues with the shower, I suspect there may have been mold present, which likely caused these symptoms. This significantly impacted how I felt throughout the trip, which was frustrating after investing so much into what was meant to be a relaxing Christmas vacation. I contacted hotel staff right away, and the day before we checked out, they offered to move us to a different room. At that point, we were less than 36 hours from departure and chose to stay put, as the damage had already been done. After returning home, I followed up with the hotel twice via email to share our experience and suggest that the room be addressed so future guests don’t encounter the same issue. Over a month later, I have yet to receive any response. While this did not completely ruin our Christmas—we still made great memories—it did have a significant impact on our experience, and I wish the situation had been handled more proactively. I will unfortunately not return to this establishment.

A J

Great location if you are going to Disney parks, free shuttle service. Great staffs and service. Walkable distance from Disney Springs. Quick drive to fast food places. Reasonable prices if eating on site. Very relaxing resort like environment with bar, pools, splash pads, lazy river and hot jacuzzi. Plenty of parking. Only downside is the room sizes. They might feel a bit small compared to other Hilton hotels we have stayed in.