Hilton Mauritius Resort & Spa

Ian Thompson

Beautiful location with great views of the ocean. The resort has great facilities including infinity pool, jacuzzi, regular pool, spa and 3 on site restaurants. The Thai restaurant was fantastic, probably one of the best I've been to. The only criticism is that, during our 5 night stay, all 3 were only open once. There is, however, a buffet that was open all 5 days but, personally, not happy to pay the price which is pretty steep for a buffet. Overall, nice experience only marred by a number of negative experiences. I appreciated the management apology and 2 free cocktails but that didn't really cover the inconvenience.

Markku Kivinen

With past experience from Mediterranean, Seychelles and several Caribbean islands, this was a pleasant 30-year wedding anniversary trip. Beautifully maintained property, including removal of seaweed after high tide and swell. Very friendly staff and good choice of food, especially in the Ginger Thai restaurant . Whether the noisy local frogs are real (spotted only one) or a well presented audio effect, no matter what, a fun topic of discussion with staff members🙂

Philip Martin

We came here as a family group for a Sunday buffet breakfast (we weren’t staying at the hotel itself). The food and service were fabulous and I’d highly recommend it. The setting, in a lush landscaped garden overlooking the lagoon, is a memorable place to have lunch.

S. Wewer

A Profoundly Disappointing Honeymoon at Hilton As we embarked on the second week of our honeymoon, the contrast between our experiences at different hotels could not be starker. We concluded a blissful stay at the Trou aux Biches Beachcomber Resort in the north of Mauritius, where we were treated with unparalleled care — upgraded to full board and a beautiful honeymoon suite that truly made us feel special. With high hopes, we decided to move to the south for the second part of our journey and booked a stay at the Hilton, expecting a continuation of the magic. However, our excitement quickly turned to disappointment. A week before our arrival, I reached out to the Hilton to share that this was a particularly special trip for us, given that it is our honeymoon. The hotel responded with warm congratulations and assured us they would do their utmost to accommodate our request, subject to availability. Last Wednesday, upon arrival, we were greeted with smiles, but the goodwill ended there. We were shown to our room, which had 2 separate beds (which to be fair, we mistakenly booked). But after all, a twin room is a far cry from the romantic setting one would expect on a honeymoon. We politely inquired if an upgrade might be available, as previously requested by email (a request that was evidently neither noted nor considered), or at the very least, if we could be moved to a room with a double bed. The staff informed us that the hotel was fully booked, but they would check if a change could be made. We were then asked to wait in the room without unpacking, which left us in a state of limbo for 30 minutes. Wondering where the staff remains, we returned to the reception, only to be told that if we wanted a double room, we would have to pay for an upgrade to a higher category. This was not only disappointing but also disingenuous, as I could clearly see that multiple higher category rooms were still available for booking on the Hilton website, Booking.com, and Expedia (all exactly with our check-in and check-out dates). The claim that the hotel was fully booked was clearly a tactic to avoid accommodating our request. What made this experience particularly bitter was the complete lack of effort or care from the hotel. It’s one thing to be told that an upgrade is not possible without an additional charge—this is understandable. But also tell it from the beginning and do not respond via email, that you will do your best. However, to be misled about availability and to receive no acknowledgment whatsoever of our special occasion, not even a simple welcome card, is beyond disappointing. It feels as though the hotel is completely indifferent to its guests' experiences, particularly when it comes to what should be a once-in-a-lifetime trip. Having stayed at many Hilton properties and other hotels around the world, I can confidently say that this experience has been the most disheartening. The hotel itself may be visually appealing, but the lack of warmth, consideration, and sincerity in service has left us deeply dissatisfied. In stark contrast to the exceptional service we received at Trou aux Biches Beachcomber, this stay at the Hilton has been a crushing disappointment. If you are planning a honeymoon or any special occasion, I strongly urge you to consider other options where your experience might be valued and where the hotel staff might actually care about making your stay memorable. This is not the place to create lasting, positive memories—only regret.

Iman Berhan

During my recent stay at Hilton Mauritius Resort & Spa, I experienced outstanding customer service from the front desk staff, marked by exceptional kindness, thoughtfulness, and consideration. After an 11 hour flight, the young lady, Teerousha, not only received us with care, but made sure we were comfortable with settling in. From the moment my sisters and I arrived, the staff greeted us with genuine warmth and a welcoming smile that instantly made us feel at home. The staff took the time to understand my needs and went out of their way to ensure every detail of our stay was perfect. When I mentioned we were in town for a special occasion, they surprised my sister with a beautifully arranged welcome gift in our room, accompanied by a heartfelt note. Additionally, when we went out for dinner, they presented a cake for her at the restaurant and celebrated her for her birthday. Their thoughtful gesture truly made her day. Throughout my stay, they consistently checked in to ensure I was comfortable and had everything I needed. Their proactive approach and considerate nature made a significant impact, turning a good stay into an extraordinary one. As a matter of fact, when the staff found out our flight was at a later time, the young man Akhil was kind enough to allow us to have a later checkout. I highly recommend Hilton Mauritius Resort & Spa to anyone seeking a hotel where the front desk staff genuinely cares about your experience and goes the extra mile to make it memorable.