Hilton Hawaiian Village Waikiki Beach Resort

NF “Coco”

This is an amazing hotel village in a perfect spot in Waikiki. Me and my family of 5 are having such a fun and memorable experience so far! However, if you are staying for more than 1 week I do NOT recommend staying here because there are no Laundry Rooms or Microwaves anywhere for guest use. We are used to staying in smaller rooms so the sleeping arrangements were ok for us. We originally stayed in Tapa tower and the room was very modern and felt clean and updated. Our balcony overlooked the pool and at night we could enjoy the live music from our room. After a week in, we moved over to Diamond Head tower for an extra bed and a little more room. They did tell us do not even think about buying a microwave to bring into the room because they will kick us out 🤣🥸(they read our minds) Diamond Head had an older feel to it but the balcony was bigger and the beautiful view of Waikiki Beach made it acceptably awesome. We were told by the desk clerk that there is a laundromat down the street but not to use it in the evening. There is not a lot of parking in Waikiki and the parking garage here at Hilton is expensive if you are renting a car. Personally, I was prepared to do laundry on our 3 week vacation but I don't want to go to a laundromat to do it. I was not prepared for that answer. Next time, we will look for an extended stay hotel but just wanted to state this because with all the beautiful amenities and services on the premises, to not have a laundry room or microwave seems kind of silly if you want families to come back and thoroughly enjoy for any length of time.

Rodney Poplin

We stayed at the Kalia Tower for two weeks. The over all experience was great for the room & Village. The carpet was very rough in the hallway & room, also the wallpaper was starting to come off the walls. It would seem that it could be updated every few years given that we had to pay an extra 140 dollars per night just for resort fees & parking. The resort fees include DVD’s which I thought was odd with today’s technology for streaming. In two weeks I only saw one person using the DVD kiosk. I didn’t really understand what we were getting for the resort fees, It was like paying for the room twice. The food in the Village was delicious with a lot of options at the different restaurants we tried, however there was no microwave in the room to reheat the leftovers from the overpriced food you get. It would have been a nice touch to have someone working at the front desk at the hotel lobby. There was a woman setting at the front desk but she let me know when I asked for towels & coffee that she didn’t work there & I needed to call over to the main tower. It does have elevator security room key access but it isn’t working. I saw a few people confused by this. When I asked about a laundry room, I was told that we had to go offsite. This isn’t a good option given how many homeless are around the area and the amount of traffic with the lack of parking. The pools where nice but could of used more time cleaning them in the morning. I didn’t understand the towel situation at the pools. The first week was great you got your towels, used them & then dropped them back off. The second week someone had a crazy ideal to make people scan room keys for a couple of towels, then if they weren’t return it would be a 20 dollar fee. Now they had no way of knowing if you returned the towels since you just put them into a big cart when you left the pool. Even the employees didn’t understand it. They even have a cabinet at one pool that you open the door after scanning your room key, take out however many towels you need with a sign stating you will be charged 20 dollars per towel if not returned to a towel cart. No tracking of how many you get or how many you return. One lady was stressed because she was worried about a tracking chip in the towel 😊. It just seems a little much given you are already paying room & resort fees, only to be threatened with a 20 dollar penalty when you are on vacation for a 2 dollar towel.

Svetlana A.

We stayed as a family and absolutely loved this hotel. The staff in all departments are super friendly 👍The room was spacious and comfortable, the pools are great and there is easy access to the beach. The live music in the evenings created a lovely atmosphere. There were even fireworks on Friday! We enjoyed every moment and would definitely recommend it. If possible book a room with a sea view the wow effect is guaranteed 😊 Mahalo 😊

Kit Notestine

I stayed here with my husband and 3 kids. Yes, it is very busy but we don't mind! We're on island time. There are a lot of options for kids with pools, the lagoon, and the beach and lots to do! I do wish there was a microwave or laundry room but it wasn't a big deal for us. We had a wonderful time enjoying the sun and the water. The service everywhere was fantastic! Ryan at the front desk was so, so helpful and friendly! Traveling with a lot of kids, he made our stay so simple and helped us out a lot. Also, we had the wonderful pleasure of meeting Alfred in maintenance. He is absolutely incredible and we loved having some time to talk with him. Everyone is so welcoming and kind.

Jay Culley

Stayed in 2 different rooms because of how I booked, of which I was aware. They were 2 different categories, but rooms were very nice. My complaint was that neither room got below 74 degrees despite having the AC set to 65. 74-76 degree rooms make it a challenge to sleep. Secondly, the cheaper room category has a nice bidet toilet. Three pricier room did not. Customer service was ok. Most were friendly but be prepared to wait anytime you need something...diamond member check in line 20-25 minutes, check out line 20 minutes, if you're lucky. Ask bell man to take your bags to your room and you're told to go up to your room, call down, you can't just give them the ticket and ask. Hau-Tee bar, sat for 7-8 minutes on a slow night with the waiter walking passed 8 times and never could be bothered to even say hello. Front desk tells you that they'll text you when you're room is ready... nope. (Just a few examples) Great view and location though.