Heronissos Hotel

amira

Our stay at this hotel was nothing like what was advertised online — the rooms looked completely different from the website photos. The service was terrible overall, apart from one friendly bar staff member who was the only person that seemed to care. The receptionist was rude and clearly lacked any customer service skills. Room service never cleaned our room during the entire stay — the bed was never changed, and we kept waking up with bites all over us. The bathroom was disgusting. The shower was so small it could barely fit a child, and there was a drain in the floor where flies kept coming out. The toilet kept running all night until my friend fixed it herself. We also had a constant sewage smell both in the room and throughout the building. We were given “clean” towels, but they were clearly dirty. On top of that, one of the staff even walked into our room unannounced — and brought other people with him, which was completely unacceptable. The buffet was just as bad — very limited food, barely enough seating, and no atmosphere at all. We had to queue up for the buffet as well, so if you are travelling with a big group you are better off not eating because it would definitely be a problem. As they will definitely make a problem out of it as well. We were also harassed by the security guard. Who continuously asked us to move from the communal area where we were sitting and playing games quietly. Then proceeded to follow us when we were walking around the pool to get to the main building. Overall, this was one of the worst hotel experiences I’ve ever had. Poor hygiene, terrible customer service, and nothing like what they advertise. Do yourself a favour and book somewhere else.

Марина Мочалова

Everything was wonderful! The atmosphere was warm and welcoming you could feel the care from the very beginning. The room was clean, neat, and had everything we needed. We were traveling with a small child, and it was incredibly comforting to see how understanding and thoughtful everyone was. The staff were absolutely amazing - kind, attentive, and genuinely caring. They never ignored our little one and always made us feel supported and at ease. The food also deserves a special mention - fresh, delicious, and clearly prepared with love and attention to detail. We left with only the best impressions. Thank you for the heartfelt hospitality - we’d love to come back!

Szy

How do we get started. Ill get the positives out the way, eventually we got the room we were promised, and all the staff are friendly, especially the staff at the bar, they are awesome. The place has some events throughout the week, such as a dj night on Monday by the pool, which was fun. The food is served 3 times a day at the buffet and has a smaller, yet nice selection. There's a little shop downstairs incase you need anything.The hotel is a 2 minute walk from the beach, which is always nice. However. When we first arrived we got a room which is somewhat imitating of a basement. It was horrendous. It had the smell of black mould and it was nothing like advertised. We had to go and get another room for a fee of £120.The upgrade only being £20 a day more, shows this is intended, for people to upgrade. We heard others around the pool also talk about this. It's hidden fees. I don't have any photos of the nice room, so check the other reviews.

Donna Bounds

A beautiful warm welcome and the first day has been superb. Great food, and selection of beverages. The rooms are lovely and the pool is perfect. We had a splendid 12 days and the Heronissos Team were brilliant, the food was tasty and plentiful, pool cleaned everyday, and the room was always cleaned with fresh bedding and towels. A great location and lots to do. Would definitely like to go back 😎

Shelley Dell

So I was dreading going to this hotel after all the bad reviews I had been reading. I did book there best rooms you could book. We had a late flight in and out, arrived after 12am man on the front desk was surper welcoming and polite no messing around straight to our rooms and said we could just give our paperwork tomorrow as it was late. First day like every hotel the best spots and best sunbeds where taken by 8am but they're is plenty of sunbeds. There is a security gaurd who works of a night and stops people putting towels down before 7am. Breakfast lunch and dinner was fine for what you pay not the best but food was hot and staff polite again. We had to queue once for lunch but that was coz we decided to go later and not when it first started. About 2-3pm all the youngsters aka 18-25 year old come out from the night before and when I say they are loud and disgusting spitting in the pool leaving there rubbish around the pool towels being thrown in the pool just a total disregard and disrespect for the hotel and others trying to enjoy there holiday. Late night bangs on door shouting and arguments around 3am to 5am so definitely not great if u want a good night sleep or have young children. If you do not book the better rooms you are in a different building across the road it has a kids pool there but thats all I see you still have to come over to the hotel to eat and get drinks. Myself and my family would exit the pool at this time and do other things to avoid this. The hotel overall wasn't as bad as I thought. Heronissos itself is very party vibe and I personally wouldnt return to this area China is more family friendly and not so much a young ibiza vibe. On our last day we also had a late flight and the hotel itself dosent have a shower room or anything for you to freshen up. But they do offer a room for 2 hours for you to shower and get ready for your journey home, I thought this was a great thing and was very greatful the room was like the updated room we had. Overall not a bad experience but wouldnt return due to just not the right area for us.