Heronissos Hotel

amira

Our stay at this hotel was nothing like what was advertised online — the rooms looked completely different from the website photos. The service was terrible overall, apart from one friendly bar staff member who was the only person that seemed to care. The receptionist was rude and clearly lacked any customer service skills. Room service never cleaned our room during the entire stay — the bed was never changed, and we kept waking up with bites all over us. The bathroom was disgusting. The shower was so small it could barely fit a child, and there was a drain in the floor where flies kept coming out. The toilet kept running all night until my friend fixed it herself. We also had a constant sewage smell both in the room and throughout the building. We were given “clean” towels, but they were clearly dirty. On top of that, one of the staff even walked into our room unannounced — and brought other people with him, which was completely unacceptable. The buffet was just as bad — very limited food, barely enough seating, and no atmosphere at all. We had to queue up for the buffet as well, so if you are travelling with a big group you are better off not eating because it would definitely be a problem. As they will definitely make a problem out of it as well. We were also harassed by the security guard. Who continuously asked us to move from the communal area where we were sitting and playing games quietly. Then proceeded to follow us when we were walking around the pool to get to the main building. Overall, this was one of the worst hotel experiences I’ve ever had. Poor hygiene, terrible customer service, and nothing like what they advertise. Do yourself a favour and book somewhere else.

Марина Мочалова

Everything was wonderful! The atmosphere was warm and welcoming you could feel the care from the very beginning. The room was clean, neat, and had everything we needed. We were traveling with a small child, and it was incredibly comforting to see how understanding and thoughtful everyone was. The staff were absolutely amazing - kind, attentive, and genuinely caring. They never ignored our little one and always made us feel supported and at ease. The food also deserves a special mention - fresh, delicious, and clearly prepared with love and attention to detail. We left with only the best impressions. Thank you for the heartfelt hospitality - we’d love to come back!

Donna Bounds

A beautiful warm welcome and the first day has been superb. Great food, and selection of beverages. The rooms are lovely and the pool is perfect. We had a splendid 12 days and the Heronissos Team were brilliant, the food was tasty and plentiful, pool cleaned everyday, and the room was always cleaned with fresh bedding and towels. A great location and lots to do. Would definitely like to go back 😎

Emma Berridge

Have just spent 7 days here in a superior room and can honestly not find fault with anything. All of the staff are amazing and will do their very best to help. A very clean hotel and always a good choice of lovely food in the restaurant. Very good location, on the outskirts of the shops and bars but a short walk and you can find everything you need. Can not recommend this hotel enough and at a good price.

Alexia Balasa

From day one workers weren’t friendly and gave attitude. We came as a group of 7 got asked to pay 70€ tax per room which we’ve never had to pay that much in any country and never per room. Got in our rooms and it didn’t look much like the picture, shower was clogged and sewage smell everywhere in the building. One room was in the hotel and the other two rooms were in a building outside of the hotel across the street. The buffet is sad doesn’t have much of a variety and the food that is there doesn’t have flavour or tastes disgusting, we’ve had to eat outside multiple times during our stay due to multiple people having stomach issues. We also had to que up to enter the buffet and some days there’s a long line of people everyday waiting for so long. They shouldn’t allow so many people if the hotel doesn’t have capacity for it. The security is crazy, he followed us after seeing us multiple times coming in and out of hotel, hanging at the pool and flashing his light in our faces asking for our wrist bands. In our last night we decided to sit in the communal area outside and relax play some games, we weren’t loud we were occasionally laughing but nothing crazy. When we are in our rooms you can hear EVERYTHING through the wall. The security kicked us out and told us to go to our rooms for making noise but we would wake people up if we even talk in there so we wanted to sit outside. There were also people at 2 am putting towels on sun beds he didn’t tell them anything. Every day the pool area is packed from like 8 am earliest we’ve gone when the pool opens at 10 and didn’t understand how it’s full until we witnessed it with our eyes. If there’s rules in place how do the workers not follow them? Security guard also told us shut our mouth after telling our friends he was flashing his light in our face. The area is nice but I don’t recommend this hotel. Only the bar workers were nice and friendly and could actually make conversation with.