Hard Rock Hotel Marbella

Exzellent Cars

I had the pleasure of being assisted by Elena at the VTP Desk in the Hard Rock Hotel Marbella, and she was absolutely amazing. From the very beginning, she was professional, attentive, and incredibly friendly. She went above and beyond to make sure everything was perfectly organized and that I felt well taken care of. Elena combines efficiency with a warm and welcoming personality, which truly makes a difference. It’s rare to meet someone who works with so much passion and dedication, and she genuinely made my stay even more enjoyable. Thank you so much, Elena – your excellent service and positive energy didn’t go unnoticed. You are a real asset to the Hard Rock Hotel team, and I wish you all the best for the future!

youri w

We’ve been to Marbella many times, but this was our first stay here and we loved it. At check-in there was some confusion with the room we booked, but the staff were very helpful and showed us different options. We ended up with a huge room overlooking the pool. The pools are fantastic — families with kids usually gather at the lower pool, while the one on the higher floor is more adult-oriented and has a great pool bar. It was perfect for us. The beach is just a short walk away, and the hotel even has the casino of Marbella in the same building so there’s always something to do. Overall, a wonderful stay and we’re definitely coming back!

amine Moutafakkir

My stay at this hotel was absolutely wonderful! The facilities are clean, comfortable, and well-maintained, but what truly made the experience exceptional was the service. I want to give a special mention to Pedro, who went above and beyond to make sure everything was perfect. He was always friendly, attentive, and genuinely cared about making guests feel welcome. Pedro’s professionalism, kindness, and attention to detail truly set a high standard for hospitality. Thank you, Pedro, for making my stay unforgettable!

Mireia Soler

I rarely leave negative reviews, but my stay at the Hard Rock Hotel was so bad that I feel I need to warn others. The room was completely unacceptable. Instead of a nice view, the windows faced a garbage area and a parking lot that reeked constantly. On top of that, the air conditioning was terribly designed: it blows directly on your face while you’re trying to sleep, making the room both uncomfortable and unhealthy. Combined with the extreme humidity, it was impossible to rest properly. I even got sick from the conditions. Noise was another constant issue, making it impossible to relax. The spa—one of the reasons I booked—was a waste of time and money, far from relaxing and not worth it at all. The food was awful, and what’s worse, several people (myself included) felt unwell after eating it. This is not just disappointing, it’s dangerous. What made the experience even worse was the staff. Reception was consistently rude and dismissive, and overall, employees made me feel unwelcome rather than like a valued guest. I later discovered that many other guests had the same complaints as I did, which says a lot about how deeply these issues run. This was without doubt one of the worst hotel experiences I’ve ever had. Between the disgusting view, the smell, the noise, the broken AC setup, the humidity, the unsafe food, and the unwelcoming staff, I cannot recommend this hotel to anyone. It is far below what any hotel should offer, let alone one with the Hard Rock name.

Simon Palmer

Our first time to a Hard Rock hotel and we had a fabulous holiday, maybe it’s not quite as good as other hotels we have been too but it’s clean, tidy & food selection was good, staff were lovely, especially Bea, she was so friendly and helpful. Front of house and guest services were disappointing in our opinion, we specifically asked on two separate occasions prior to arriving for a double room and not a twin and were only offered a twin even though there was a note on our booking. After the first night and some messing around we were offered a room as requested, this wasn’t going to happen without our time and effort being put in and requesting to speak to managers. All sorted in the end and we enjoyed our stay