Hard Rock Hotel Marbella

Simon Palmer

Our first time to a Hard Rock hotel and we had a fabulous holiday, maybe it’s not quite as good as other hotels we have been too but it’s clean, tidy & food selection was good, staff were lovely, especially Bea, she was so friendly and helpful. Front of house and guest services were disappointing in our opinion, we specifically asked on two separate occasions prior to arriving for a double room and not a twin and were only offered a twin even though there was a note on our booking. After the first night and some messing around we were offered a room as requested, this wasn’t going to happen without our time and effort being put in and requesting to speak to managers. All sorted in the end and we enjoyed our stay

Margaret Kendall

Avoid at All Costs – This Is NOT a 4-Star Hotel I honestly don’t know how this hotel has so many good reviews—it’s obvious a lot of them are fake. Our experience was terrible from the start. On the first night, we found ants in our beds. Disgusting. We were moved to a different room, only to be put back in our original one the next day. When we returned, we discovered that our phone charger had mysteriously gone missing—even though no one else had stayed in that room. Then came the rooftop pool bar incident, which was beyond unacceptable. I was served grey, undercooked chicken, and when I politely asked for it to be changed, the staff mocked me and acted insulted. Not wanting to risk food poisoning again, I requested a pizza instead. The same staff members laughed at us behind the bar and never actually placed the order. After waiting 25 minutes, we had to chase it up—only for the manager to tell us they had no idea about a pizza being ordered. And if that wasn’t enough, on our last day, the lifeguard Roberto started swearing at me in Spanish just because I forgot my towel card. Completely unprofessional. The service is horrible, the staff are arrogant, and the hotel is absolutely not 4-star quality. The food is appalling. Hygiene is questionable. Save your money and DO NOT STAY HERE.

Töns Haltermann

Poor value for money – disappointing experience! The price-performance ratio is way off! The hotel has old, worn-out rooms and poor service. The hallways are narrow and musty. In my room, the air conditioning didn’t work on the first night, and the temperature reached 30°C (86°F). It was unbearable, so I had to sleep by the pool. After repeatedly complaining, I was offered a late check-out two days later as compensation. However, my return flight from Málaga was at 10:00 a.m., making the offer pointless. Alternatively, they suggested a possible “special treatment” on a future stay – but the issue occurred during this stay, and no real compensation was provided. The only positive aspect was the breakfast, which fully met expectations.

Adrián Bráz

Basically I liked everything. The atmosphere at the pool downstairs was good, I am very satisfied with the reception staff, they helped us a lot. For me, the only thing that was a bit "poor" was the breakfast, but that could just be my taste.

Ali Adnan Haider Darwish

Disappointing Start, But a Great Finish at Hard Rock Hotel Our stay began with some confusion at check-in. Our original booking had mistakenly been made for a twin room instead of a double. The receptionist was kind and acknowledged the issue, and since no standard double rooms were available, she said she would upgrade us to a Deluxe room with a king bed — which we appreciated — and we paid an extra fee for it. However, when we arrived at the room, we found two single beds pushed together. We had mentioned we were in a rush, so it was frustrating to realize the room wasn’t what had just been confirmed. This led to further delays as we had to go back to reception to sort it out. At that point, another staff member informed us that there were no Deluxe rooms available and that an upgrade wasn’t possible — despite the upgrade being offered and confirmed minutes earlier. The lack of consistency and communication was disappointing and avoidable. After spending the first night in the small room, we decided to upgrade again — this time to a Studio Suite. While it came at an additional cost, it completely transformed our stay. The room was spacious, beautifully designed, and offered a much more comfortable and enjoyable experience. While the start was frustrating, the suite upgrade truly changed everything, and the remainder of our stay was excellent. We just wish the experience had started this way.