Habtoor Palace Dubai, LXR Hotels & Resorts

abdullah al ali

I had a wonderful stay at this hotel. The property is truly luxurious and beautifully maintained. The hotel staff were very polite, professional, and welcoming throughout my stay. I had originally booked a suite (one bedroom + living room) and a separate room. To my pleasant surprise, they upgraded and connected the two rooms into a two-bedroom suite with a living area — this was very thoughtful and made my stay even more comfortable. However, I would like to highlight one issue regarding the valet parking service. I handed over my car to the valet, but during my stay I noticed that the car was moved to different parking spots three times without informing me. I believe this should have been communicated, as it made me feel uneasy about how the vehicle was being handled. Overall, I highly recommend the hotel for its quality and excellent service, but I do hope the valet service is improved.

Fatema Abdullah

I would like to extend my sincere thanks to all the staff at Al Habtoor Palace for the truly exceptional service I received during my stay. From the warm and professional welcome at the reception to the outstanding service throughout, every detail exceeded my expectations. All the staff members were courteous, attentive, and went above and beyond to ensure a wonderful experience. Your dedication to excellence truly made my visit special. Thank you once again for the excellent hospitality.

Lolwa Ammar

Al Habtoor Palace is a stunning five-star hotel that promises a luxurious stay in the heart of Dubai. The hotel is conveniently located along Sheikh Zayed Road, making it an ideal base for exploring the city’s iconic landmarks, shopping malls, and entertainment venues. Upon arrival, you will be welcomed by the friendly and professional staff, who are dedicated to ensuring your comfort and satisfaction. The hospitality at Al Habtoor Palace is exceptional, with staff members going above and beyond to provide personalized service. The suites are truly impressive, boasting generous space and elegant decor. Many suites feature stunning views of the Dubai skyline, and you can expect modern amenities such as comfortable bedding, a large seating area, and high-end bathroom facilities. Additionally, the hotel offers a range of services, including 24-hour room service and housekeeping, ensuring that your stay is convenient and enjoyable. For dining, Al Habtoor Palace offers a variety of culinary experiences, ranging from fine dining to casual options. You'll find a selection of international cuisines, crafted by talented chefs who prioritize quality and flavor. The hotel also features world-class facilities, including a luxurious spa, swimming pool, and fitness center, allowing guests the opportunity to relax and unwind during their stay. In summary, Al Habtoor Palace provides an exceptional experience characterized by spacious accommodations, welcoming staff, and an array of amenities, all in a prime location. It’s an excellent choice for anyone visiting Dubai! Enjoy your stay!

Luzviminda Sena

Overall, it was a great experience. The place is very luxurious. The staffs in all departments (from reception , housekeeping, restaurant to valet) are very warm and willing to help. Booking was very smooth for which you will feel valued as a customer. As soon as you arrive in the hotel, they will give you a welcome drink. The hallway smells floral and sweet. They sent me cake in my room because my birthday is on the same month. There is chocolates also. Excellent service with excellent group of people. Thank you so much for giving our family a memorable stay this Eid Holiday. Will definitely look forward to have another stay in your hotel soon.

Saleh

I stayed at Al Habtoor Palace Hotel on May 5, 2025, and unfortunately, my experience did not meet the expectations I had for a luxury five-star property. From the moment I arrived, I noticed unprofessional behavior from some staff members. I felt that I was treated differently depending on what I was wearing. When I wasn’t wearing a traditional kandora, the attitude of certain staff noticeably changed, which was disappointing. During check-in, one of the receptionists, an Egyptian woman, tried to explain the difference between room options with or without breakfast. She spoke quickly and only in her local dialect, which may not be easy for everyone to understand. When I asked her to clarify, she responded impatiently and with a rude tone. When I asked if something was wrong, she denied being upset, but her behavior clearly said otherwise. Inside my room, I noticed some maintenance issues. The bedside light wasn’t working, and there was a visible crack in the bathtub. These are basic things that should be checked before a guest checks in. Whenever I handed my clothes to the reception team for assistance, most staff were polite and helpful, except for one Egyptian woman who told me to take them to the concierge myself. That should not be the guest’s responsibility. I wondered what her role was if not to assist with such matters. The gym was also very disappointing. It was extremely small and filled with outdated equipment. It didn’t feel like a proper fitness facility for a hotel of this standard. On my last day, I noticed insect bites on my legs, which may have come from the bed. I can’t confirm for sure, but it’s concerning and raises questions about cleanliness. What frustrated me most was that after I left a review, no one from the hotel contacted me or offered any apology or explanation for what I experienced. That lack of follow-up says a lot about how customer feedback is handled. I hope management takes these comments seriously and works to improve the guest experience. A hotel with such a name and reputation should aim much higher.