H10 Rubicon Horizons Collection

Cecilia C

We stayed at H10 for the second year in a row this February and once again had a wonderful experience. The weather was fantastic — warm and sunny, perfect for spending time by the pool. The staff are incredibly friendly and welcoming. Over the past two years, we’ve met many team members who truly care about making our stay special, especially for the children. The Mini Club activities and the evening mini disco were highlights of each day. Our kids enjoyed every single day and were always excited to join in. We stayed in one of the villa rooms, which was very nice and spacious. There was plenty of space for the whole family, making our stay even more comfortable. The hotel is also great for adults. The buffet offers a wide variety of food, with something for everyone. The fish in particular was very fresh and delicious. Overall, it’s a fantastic family-friendly hotel that we are very happy to return to — and we look forward to coming back again.

Shirley

Pros - beautiful location by the sea front and the best team. Everyone we met from reception, cleaning to entertainment team were always helpful and friendly - nothing was a bother despite being busy. The shower head was very dirty and when we told housekeeping they actually changed it to a brand new one - incredible! There is also an abundance of activities from kids to adults throughout the day. You won’t get bored. Cons - the rooms are a bit dated and the bed was rock hard. The food quality and variety in the buffet is average and I’m surprised that they do not have a wider variety of fruits and salads. There is also very limited options for lunch onsite and no waiter service by the pools. They do not even have tables to put a drink which is inconvenient. The drinking water situation is also bizarre, I support the use of refillable bottles but there should be stations to do this in communal areas instead of having to go into a bar/restaurant. It makes you feel like you are constantly “asking” for even a drink of water. And there’s not much option once the bars are closed. Tips - I’d definitely recommend getting a car as there is only one bar/restaurant and small store within walking distance (which is closed on a Sunday).

Katie Warren

Our stay was ok and the hotel was very nicely designed and overall very clean. Enjoyed the bottom pool with terrapins and fish. Mike's coffee bar was always excellent. Service good in disco bar. Otherwise, pools including heated pool cold, service lacking across all restaurants especially Italian and food often cold (vegetables, scrambled egg, rice dishes to name a few). Lack of vegetarian options - plate of undercooked vegetables with no sauce the option in steakhouse. Entertainment lacking and no atmosphere or music around any of the pools - very much retirement complex vibe. Rooms require updating. We paid nearly £4k for package holiday including flights and 5 nights all inclusive. That was four people across three rooms. Wouldn't say good value for money.

Elizabeth Kerr

We’re just back from 12 nights. We had a very enjoyable stay on our second visit to the hotel. Overall the food, staff, entertainment and cleanliness were excellent. Special mention to Adriana in the Volcan for going out of her way to make sure we were always catered for. She was a credit to the hotel. I’ve not given 5 stars as we upgraded to privilege and were a bit disappointed. The privilege pool was freezing so we were unable to use it at all and the loungers were very uncomfortable. I was advised by the staff that the pool was not heated, but in the Privilege area I would have expected that. The privilege van offered plenty of refreshments but only a few pre packed sandwiches and pastries. Our expectation was that we would have an upgraded pool experience at the privilege pool in line with the overall privilege experience. It was at a considerable extra cost. This was certainly not the case. The other pools were better catered for.

Alan Kennedy

The big things are excellent here. Food in the buffet restaurant is first class, the public areas are impressive and the pool areas are good with plentiful sunloungers. The staff are friendly and helpful and there is plenty to do during the day. One negative is that the main shows do not start until 10.30 pm. We usually leave the restaurant at around 8.30, so that leaves a long time to kill before a show, especially as we are not big drinkers. We have a junior suite with is spacious and comfortable, but the decor is very bland and it is in need of a refresh. Not having soap beside the left hand sink and the bidet is an inconvenience. The hotel is a fair bit out of town but we enjoy a good walk and there is a half hourly bus service that stops outside the entrance.