H10 Rubicon Horizons Collection

Katie Warren

Our stay was ok and the hotel was very nicely designed and overall very clean. Enjoyed the bottom pool with terrapins and fish. Mike's coffee bar was always excellent. Service good in disco bar. Otherwise, pools including heated pool cold, service lacking across all restaurants especially Italian and food often cold (vegetables, scrambled egg, rice dishes to name a few). Lack of vegetarian options - plate of undercooked vegetables with no sauce the option in steakhouse. Entertainment lacking and no atmosphere or music around any of the pools - very much retirement complex vibe. Rooms require updating. We paid nearly £4k for package holiday including flights and 5 nights all inclusive. That was four people across three rooms. Wouldn't say good value for money.

Alan Kennedy

The big things are excellent here. Food in the buffet restaurant is first class, the public areas are impressive and the pool areas are good with plentiful sunloungers. The staff are friendly and helpful and there is plenty to do during the day. One negative is that the main shows do not start until 10.30 pm. We usually leave the restaurant at around 8.30, so that leaves a long time to kill before a show, especially as we are not big drinkers. We have a junior suite with is spacious and comfortable, but the decor is very bland and it is in need of a refresh. Not having soap beside the left hand sink and the bidet is an inconvenience. The hotel is a fair bit out of town but we enjoy a good walk and there is a half hourly bus service that stops outside the entrance.

Maddie Macaree

We had an absolutely amazing holiday at this hotel from start to finish. Everything exceeded our expectations. The hotel itself was beautiful, spotlessly clean, and very well maintained. The food was incredible with plenty of choice, always fresh, and something for everyone – every meal was a treat. The staff were fantastic: friendly, welcoming, and always happy to help, which really made the stay extra special. The atmosphere was relaxing, the facilities were excellent, and we honestly couldn’t fault a single thing. From the moment we arrived to the day we left, everything was just amazing. We had such a wonderful time and would 100% return and highly recommend this hotel to anyone looking for a perfect holiday.

Samantha Hayward

Marta and Alexandro were fabulous running the wine tasting session. With people joining through the session the atmosphere was lovely, relaxed and welcoming. They were knowledgeable about the wines and it was lovely to see their passion about the islands flow through the session. We thoroughly enjoyed the tasting session and the cheese board too! Thank you!

TimR

Edited:- We're staying here at the moment. Pros:- Warm greeting on arrival with a welcome glass of Prosecco. Reception area is very upmarket. The buffet restaurant has a wide selection to choose from and has so far been excellent. The ladies on Guest relations are terrific tbf, very helpful and are trying their hardest to resolve an issue. Cons:- It took a long time from being checked in to be shown to our room, once you see the size of this complex you'll understand why. We booked a Twin Room but were given a Double, apparently they're the same, word to the wise, they're not. This was remedied after a period of time. We were allocated a twin room 4088 as a replacement. Unfortunately, it's quite noisy as there is constant traffic from the hotel buggy, and noise from directly underneath. This maybe the maintenance hub, I'm not sure. The buffet restaurant:- The etiquette of some of the guests leave a lot to be desired. They push in, put their arms across you to get what they want, honestly, I've seen better manners at the zoo! It's chaos. 5 star hotel? Not even close. I'd give it 2 stars. There's room for improvement, but one could say that about most establishments. Location:- This place is quite a way out and there are no amenities close by. If you want the shops, restaurants, bars and nightlife etc and Playa Flamingo beach, they're approximately 20 minutes walk from the hotel. Marina Rubicon an enjoyable 1 hours walk. I'm a little disappointed considering the price point, but it's impossible to please everyone.