H10 Costa Adeje Palace

Yassine

We stayed at the H10 Costa Adeje Palace for 3 days and overall had a pleasant experience, though with a few disappointments. The rooms are very comfortable and well maintained, the welcome was warm, and the staff were kind and helpful throughout our stay. The hotel facilities are nice, and the pool area is enjoyable. However, only the infinity pool is heated, it’s quite small, and since it’s the only warm one outdoors, it gets crowded quickly. There is another heated pool indoors, but we couldn’t really enjoy it as it was constantly occupied by families with children, making it far from relaxing. Unfortunately, the housekeeping service was below expectations. During our three-night stay, the room was not properly cleaned, they only changed the towels and the bathroom mat, and made the bed, but the glasses were never washed, and the floor was never cleaned. For a hotel of this category, that was quite disappointing. The food selection is varied, but unfortunately the quality doesn’t always match the variety. We found most desserts to taste quite artificial and not very pleasant. Also, even when staying on half board, guests have to pay for water during meals, and no complimentary water is provided in the room. This really doesn’t reflect the standards expected from a 4-star hotel, especially considering the price paid. The smart TV in our room never worked properly, as it couldn’t connect to the internet. When we reported the issue, we were told that nothing could be done and that there was no solution available, which was frustrating. I also booked a special dinner for our anniversary almost six weeks in advance, but the hotel only contacted me the day before to confirm the details. When we arrived, the team seemed overwhelmed by a large group, our table wasn’t ready, and the “surprise” was poorly executed, it was brought out quickly right as we were getting the bill. On the positive side, they did offer us two complimentary cocktails to enjoy at any of the hotel bars, which was a nice gesture.

Piotr Sucharski

I was there for an extended weekend. Rooms are not described correctly. We paid for the one with side sea view and it did not have it. We had to complain and change the room but nobody even cared to give us any answer about the refund for the first night. The Privilege package is nice but you have to be very careful about what is included and what's not. The information is poor and we learnt details only at the check out invoice. Again nobody from management bother to even say sorry for that. The pools area is nice but do not be surprise if you are kicked out from infinity pool just 10 minutes before the sunset. They don't care for such a details. Food is good and choice is big. Rooms and pools are clean but corridors not cleaned every day. Overall - too expensive like for the standard they offer. I think you can find something more appropriate for this money.

Lucy Rowe

We had an amazing break here with our 6month old baby recently. The staff were so friendly and helpful and the hotel was very stylish and comfortable. The food was fantastic and excellent value with lots of variety. The facilities on site were great and we enjoyed the seafront walks exploring the local area. For our first trip abroad with our little one we couldn’t recommend it more highly!

Leo Schwartz

Took our family of 4 (3 month old and 2.5 yr old) here for a week and can't speak highly enough of the experience. the splash pool/slides are perfect and kept our toddler endlessly entertained. rear access to the beach/prom is makes beach trips really easy. buffet and food was excellent and varied enough, with tons of choice. if you have young family you might want to make sure you have a room a bit further from the lobby as there is music there every night and the sound travels if your room is near it, but didn't bother us too much. Only thing to improve/be aware of is there is no way to fill up your water bottles yourself so you either have to go to shop and get lots of bottled water (very close) or buy from bar/restaurant.

Lloyd

3/5 stars... Place is nice enough, comfortable, rooms are fine and piano bar is good. Food is a big part of our experience, it wasn't really up to standard especially being vegetarian, limited on choice. Service in restaurant can be quite slow however this isn't down to the people as they are super helpful, I think more staff required and less robots! Location is good. Pools are cold (standard for Tenerife) but definitely too cold for kids. I would probably pick elsewhere if I was to come back, somewhere slightly more modern. Staying here for 6 nights, paid quite an expensive price for the stay, were put in a room with a view of roof air con machines. Went to upgrade which was 200 euro for 5 nights.... Hey ho some people are starving in the world.