H10 Atlantic Sunset Horizons Collection

Stergios Vlachopoulos

This hotel is excellent! We were very pleased with the food, the staff, their reaction to special requests like gluten free alternatives, the decoration, the activities for kids, the pools and slides. Location has great views and some beaches in a few minutes of walk. In close walking distance there is not much else to do, but there is a bus stop nearby and plenty of indoor parking for your car, and then great options for shopping and entertainement at 5-10 minutes by car. We would definitely return there!

郝徐正韬

My experience at this hotel was mixed, with some significant service issues. One major problem was the staff’s communication skills—many employees struggled with English, making it difficult to communicate basic requests. A particularly frustrating incident happened at night when we ran out of drinking water. I called the front desk, only to be told that there were no staff available to assist at night, and since the hotel shop was closed, there was no way for me to get water. As a result, I had to go thirsty the entire night. Another serious concern was the apparent racial discrimination displayed by some staff members. While sitting in the restaurant, I observed an older gentleman making breakfast omelets. His attitude toward customers of color was noticeably dismissive—he ignored some of their requests and barely acknowledged them. However, when serving white guests, he immediately put on a friendly smile and offered much more attentive service. This kind of behavior was extremely disappointing and unacceptable. On the positive side, I was satisfied with the hotel’s rooms and swimming pool. I had booked a package that included both breakfast and dinner, and while the buffet food was decent, it wasn’t particularly impressive. I would recommend trying local Spanish restaurants outside the hotel for a more flavorful dining experience. Overall, while the accommodations were comfortable, the service and attitude of some staff members left much to be desired.

Yixiong Zhao

We stayed for five days, I would like to extend my heartfelt thanks to Noemi, who very kindly helped us resolve the issue and even compensated us with dinner. If she hadn't helped us solve the problem, our trip might have been very unpleasant. Upon arriving at the reception on the first day, I realized that the rooms were not the sea view room I had booked. This was confirmed when we went to the rooms. We spent the whole day negotiating with the reception, and at the second day the customer relationship resolved the issue for us, offering a dinner for compensation and refunding the price difference. Apart from this, the hotel was very good and worth recommending. In truth, we didn't care much about the compensation or the price difference. We had prepaid for two expensive rooms and hoped to receive the corresponding accommodations, rather than spending a day resolving issues. This is an area that could be improved. Overall, the hotel is worth recommending, but pls to contact the customer relationship department if you encounter any problems.

Lewis Barker

We had a fantastic stay at H10 Atlantic Tenerife in January for a week. From the moment we arrived, the staff were incredible — so welcoming and attentive, making sure we felt at home and had everything we needed. We went all-inclusive, and the food was top-notch. With access to three different restaurants, there was always something new to try, and the variety never left us feeling bored. Plus, the drinks options were plentiful, and it was a nice touch to have our minibar regularly stocked. Our family room was spacious, spotlessly clean, and well-equipped. The access to the balcony and the pools was a great bonus. The hotel itself was immaculate, and you could tell everything was well-maintained and run smoothly. A highlight was the free photographer service — we had a fantastic photo session with Jonas and his team, and the photos were beautiful. The underground parking was secure and convenient, and the hotel’s location was ideal. It was easy to get to from the airport, and we were able to take plenty of walks with our pram, with lots of family-friendly areas nearby for exploring. The gym and wellness spa were also excellent, and we enjoyed some wonderful massages during our stay. Overall, we would highly recommend H10 Atlantic Tenerife to any family looking for a relaxing, well-managed resort. We’ll definitely be booking again for our next trip!

Jingle

Do NOT book this hotel! We checked into this hotel’s family suite yesterday, full of excitement for our holiday. However, on the very first morning, my daughter was playing in the hotel's children's pool when she came down the slide and suddenly walked toward me with a blood-covered hand—her hand had been cut by the slide, leaving a 3 cm wound! I was absolutely shocked, heartbroken, and furious. This was supposed to be a wonderful vacation, but it turned into a nightmare from day one. The lifeguard helped bandage her wound, and when I asked for two extra plasters as a backup, he took his time picking through them and handed me two tiny round plasters, each only 1 cm in diameter—completely inadequate to cover her wound! I was speechless. This was beyond irresponsible! We then approached customer service, but the staff kept downplaying the incident, repeatedly insisting that it was just an "accident," like kids falling in a park. But excuse me—this is a supposedly prestigious five-star hotel, charging premium rates. How can it be compared to a public park? I paid over €500 per night for this hotel, yet the level of safety doesn’t even match that of a free playground? What’s even more infuriating is that my daughter was simply using the slide normally, and she got injured! Are they suggesting that children shouldn’t touch the slide? It’s obvious that their facilities have safety issues! However, the customer service team refused to acknowledge any fault, insisted that their equipment was "perfectly fine," and dismissed our concerns. When we asked to speak with a manager, we were told she was "not available." When my daughter slid down the slide, her hand started bleeding. We went to the hotel hoping to be treated fairly, which naturally included covering the hospital bill. Instead, the hotel claimed that we were demanding compensation. We don’t have any health insurance in Spain, so shouldn’t the hotel pay for the medical fees incurred from their slide? Instead, it turned into extortion—utterly shameless! By the afternoon, the hotel sent my daughter a bag of candy. Seriously? I felt like I was staring at that same tiny, useless round plaster again—such an insult! We still have six more nights at this hotel. We originally booked this place so the kids could enjoy the sunshine and the children’s pool, but now I wouldn’t dare let them go near that hazardous area again. We spent almost €4,000 on this trip, expecting a perfect holiday, and instead, it has turned into a complete disappointment. Absolutely unacceptable!