Grecotel Kos Imperial

David Niner

We stayed here on an all inclusive basis and had a really good holiday. The food is abundant, with a large variety of choice. It is freshly cooked and well prepared. Everyone will find something they like. You could use the buffet all holiday without getting bored. The bookable restaurants are only worth doing if you are on all inclusive as the menu prices are steep for what you get and not value for money if paying direct. We found the staff here to be friendly, polite and always wanting to make your stay as good as possible. We had an issue with one of our rooms initially which was sorted to our satisfaction with a minimum of fuss. This hotel and its grounds are immaculately clean and well cared for. Virtually everywhere you go is spotless. It makes the environment very relaxing. The water feature around the outside dining area has a nice aesthetic too. The private beach is a bit grey and pebbly but the view across the water to Turkey is nice if a little hazy. This beach faces east so it is better for morning sun bathing. The sun loungers in the beach area are not as comfy as those around the pools. The pool bar is well placed and has an extensive drinks menu. The 1930s bar near reception is a quieter place to spend the evening with cocktails outside in comfortable seats. For me it is not 5* though as there are some annoying niggles which they should sort out. It is basically down to a lack of staff. Most annoying of all is getting to the Lagoon restaurant to find that there are no tables available. This is not because they are full but because there are lots of tables that have been vacated and not cleaned and reset. They need to get on top of this because it is a real negative. In addition, there is never enough staff at the pool bar resulting in long waits in the sun for drinks. This could easily be rectified with a couple of extra bar staff. Overall, though, we had a really good holiday. Would I recommend it? Yes, but with the staffing caveats above.

Savannah

We recently stayed here for a week and were blown away by the hotel and the service we received. We arrived at the hotel around midnight after our flight and were greeted by front desk staff who took our bags and led us to the restaurant where we were given a complimentary buffet dinner, which we were grateful for after a long flight! Our room was very comfortable, with all the amenities expected. The hotel is stunning, exceptionally well maintained with plenty of pools, bars and restaurants as well as beautiful views across the sea. There is a bus stop just outside the hotel that will take you into Kos town, or there are plenty of e-scooters around to rent, which is what we used. Every staff member we encountered was so friendly and could not do more for you. Our only small comment would be for the pool loungers to be more carefully monitored. Hotel policy seems to be that you cannot reserve pool loungers by placing towels on them, but we were confronted by a French family who insisted that they had “booked” our loungers. A sign did go up beside the pool a few days before we left stating that unattended towels would be moved after 30 mins but we did not see this take place. I think it would help if this was more carefully kept an eye on so people aren’t able to “reserve” a sunbed all day with towels. We thoroughly enjoyed our stay and would recommend this or any Grecotel hotel to friends and family.

Ross Taylor

Really impressed with this hotel. Rooms were good though the Tv could be better. But the service is outstanding. Staff are so positive and helpful and this is what makes a huge difference. Food is excellent., both at the main buffet restaurant and at the separate lrestaurants. Location is great, with lots of sun beds around pools and also on the beach. Beach is pebbly but that means it’s great for snorkelling. Strongly recommend for a lovely relaxing break

sonia mejai

If you are looking for luxury, go away! 1. Do not trust the photos, they are misleading and do not reflect reality at all! 2. Upon arrival no one welcomes you! Manage to take out your luggage and ask for information. Quite surprising for a 5 star, the first impression is already unflattering. This shows a lack of security anyone can enter this hotel. 3. Nice furniture only at the entrance of the hotel to hide the dilapidated state of the establishment! Dilapidated rooms, common areas and service. We are far from 5 stars in terms of quality of equipment and service. The beach is just a big joke! Horrible, we can't even go there. The pretty photos taken on the website are actually a few deckchairs placed on asphalt. 4. Quite disappointed with the quality and quantity of food choices. We are in Greece the food is very good in this country but the hotel food does not reflect Greek gastronomy. sadly there was not even olives at the buffet in the country known for its olives. Luckily I didn't take the all-inclusive option which is a scam ! With the same budget you can eat on magnificent private beaches which are really luxurious. 5. The rooms have aged very badly and are not very hygienic. You will sleep next to a fridge that makes noise all night, cobwebs, dirty sheets, dilapidated doors and insects. 6. The service is deplorable, there is a fundamental lack of staff and training. You can wait more than half an hour to have a table cleared. If you are in a hurry you will then have to accept eating next to other clients dirty dishes. 7. Finally, you are made to wait more than half an hour for a taxi to go to the airport knowing that it must have been booked the day before. 8. In short, nothing luxurious and nothing easy in this hotel. Well, yes only the price remains luxurious.

Louisa F

Nice hotel but I would not say it is 5 star. I’ll share the pros first - conveniently located with a bus stop outside the hotel that goes into Kos town (this is needed because the island has a taxi shortage), decent buffet food, nice pool bar, mostly friendly staff. However, I would not recommend this hotel for people who are used to luxury 5 star hotels or couples without children. We went outside of school holidays but the place was still overrun with children. We didn’t go to the main pool once because it was too noisy. Kids also run freely around the tables at dinner which is annoying. Sunbeds are also an issue. On our first day we got down to the pool at 8:30 and every single sunbed had a towel on it. We went to reception to complain and the first employee we spoke to basically laughed and said she finds it hard to believe since they have 10000 sunbeds. The second person we spoke to came down to the beds with us and reluctantly removed a towel off a pair of beds. He said someone comes round at 10am to remove unused beds (no one does). So be prepared to get up early if you want to reserve a bed because the hotel doesn’t have a member of staff to deal with this issue. The beach area is okay but it is not the nicest beach. It is a mix of sand and pebbles and the sand is overrun by very large red ants. The room we had was just okay. It was on the 4th floor and one of the lifts was broken the whole 8 days we were there. The stairs leading up to the room are covered in bird droppings - it does get cleaned daily but quickly gets dirty again. The bathroom in the rooms are quite dark and outdated. Bed was comfortable and it was a spacious room. We had booked a sea view room and had a nice balcony view but unfortunately there was a strong sewer smell the first couple of days. There is also a musty, stuffy smell that runs throughout the hotel. Most of the hotel interior is dark, outdated and you just wouldn’t want to spend time inside. The coffee at breakfast is really bad. The only drinkable one is an iced latte. Also there are no fresh juices, all the juices are cheap and really sugary. If you want a glass of fresh orange juice it’s €8. This is the first 5 star I’ve been to where fresh juice is not included at breakfast. Service in the restaurants is also not great, coffees take forever to arrive and are frequently forgotten, plates are taken away really quickly while you still have a mouthful of food. I am vegetarian so we ate at the buffet most nights because the a la carte restaurants had very few vegetarian options. The food was nice but doesn’t change so we got a bit bored of it. It is not the finest food but fresh bread, salads and dessert was consistently good. Overall it’s a nice enough hotel and I’m sure great for families with children but if you are used to luxury then I would avoid. Other couples we spoke to thought the same.