Grecotel Creta Palace

Tetiana Shvydkova

One of the best vacation experiences ever! Thank you to the entire Grecotel Creta Palace team! The hotel is absolutely spotless, the grounds are beautiful and well-organized, and you won’t hear loud music or noise—making it wonderfully relaxing. There are always enough sunbeds available, and the food is consistently good (we had the Comfort Package), sometimes even delicious—both in the main restaurant and the à la carte option we tried. But what truly makes the experience special is the staff—the people who make all of this possible and create such a cozy, welcoming atmosphere. Every request we had was met with friendliness and efficiency. They genuinely go out of their way to make you feel comfortable. A special thank you to Nikoletta and Eleni at the day lobby bar! The drinks are high-quality and clearly made with care. The service is impeccable, and once again, it’s that warm, relaxing atmosphere that really stands out. Thank you all once again! We’re already looking forward to visiting again!

Lilit Manukyan

Let me start with the very impressive and exceptional service we received at this hotel. From allowing us to check in an hour early and check out two hours late, to offering us breakfast on our day of arrival, the staff went above and beyond to make our stay comfortable. We booked a bungalow, for which we had higher expectations. The bungalow itself was located on the far side of the hotel grounds, requiring about a 5-minute walk to the main building and around 7 minutes to the beach. It felt somewhat old and only partially renovated — for example, the shower had a curtain instead of a glass enclosure. Being on the ground floor, we also encountered quite a few bugs, mosquitoes, and even some spiders inside the room. The hotel’s location is quite isolated from the city, so there’s no direct access to shops or good restaurants nearby. However, the hotel itself has a nice selection of shops and restaurants on site — just keep in mind that the prices are what you’d expect at a 5-star hotel. The somewhat remote location would have been fine if the beach had been better. Unfortunately, the entrance to the sea is rocky for about 5 meters before you reach any sand. Interestingly, the public beach right next to it was very sandy, so it seems to be only this private beach that’s less comfortable. Another downside was that it could be difficult to find two available sunbeds if you went to the pool or beach after 11 am. The hotel is very family-friendly, so most guests were there with infants or toddlers. The activities and entertainment were mostly geared toward families with kids, so if you’re looking for a more adults-only, party-oriented atmosphere, this probably isn’t the right place for you. Overall, I’d say it was a decent hotel for the price, but it didn’t fully meet our expectations.

Daniel Conner

We had a fantastic week here. Excellent service and friendly staff. Food was brilliant with some good variety. Loved the cocktails and variety of wines on offer too. Room was clean and very comfortable. We really enjoyed the evening entertainment, especially the Shaolin Acrobat team. Just a really nice relaxing hotel to be in and around. Easy to get a taxi into Rethymno too for a bit of local culture.

Yannick Frim

We had a wonderful vacation at the Grecotel Creta Palace and can highly recommend the hotel. The entire resort is beautiful, very well-maintained, and extremely child-friendly – perfect for families with young children. From the moment we arrived, we felt completely at home. The food was fresh, varied, and delicious at every meal. The selection of drinks was also excellent. Our room was stylishly furnished, spotlessly clean, and serviced daily. A special thanks to the amazing hotel staff – everyone was incredibly friendly, attentive, and eager to accommodate even the smallest request. Thank you for an unforgettable week – we’re already planning our next stay!

Pamela Bähr

Great hotel, beautiful grounds, great beach. The room we booked (garden view) could not keep up with the very modern, new and high-quality facilities and was unfortunately also very noisy. The breakfast buffet was extensive, a very large selection and very tasty, unfortunately with little variety. But that's complaining on a high level, as the dishes on offer were very tasty. Unfortunately, neither the lunch nor the dinner buffet could live up to the breakfast buffet; only the selection of starters and the salad selection was very good. Many of the hot dishes were repetitive and there was a lack of spices. So if you expect a buffet in line with a 5-star hotel, you may be disappointed. The selection of drinks, preparation and service were very good. Great, very courteous service in all areas! Absolutely must be mentioned. All in all, we were very satisfied; and yes, it is perhaps complaining on a high level. If I could, I would give it 4.5 stars, but it wasn't quite enough for the full 5 stars due to the room and buffet situation.