Grand Mercure Bangkok Atrium

7s Referee

I was staying at the hotel for an event offsite for ten days. The general manager introduced himself and manhy of his senior team early on but even before that, the welcome from Conscierge to reception was impecible. The facilities are very good, the pool area was noisy because of the neighbouring construction, nothing that can be done about that but the pool staff were always attentive and trying to make the experience as comfortable as possible. Had an issue with the room part way through the stay (odour issue) . Once reported the staff attended to it as soon as I was out for the day and although they did a great job to try and rectify but unfortunately it remained. They offered a room change and as soon as it was requested, a team was at the door tomove us to a new room within a few minutes. There is not a bad word that I can say about the staff. The hotel is a little aged but it is well maintained and has the range of facilities that you would expect. The hotel is in a busy area of the city but it therefore had good transport links to all areas where I was travelling. Jon is particular and his semior managers were amazing and deserve huge praise

Mai

An unforgettable stay at Grand Mercure BKK! From start to finish, our experience at Geand Mercure Bangkok was nothing short of amazing. The hotel is beautifully maintained, the location is perfect, and the service is truly exceptional. A special thank you to the wonderful housekeeping her name is Noona, who went above and beyond to make our stay feel like home. Every detail was taken care of with such thoughtfulness and heart. We were always greeted with warm smiles and came back to a spotless room every day. Their kindness and attention to detail made our trip extra special. Thank you, Grand Mercure, for such a memorable experience. We'll definitely be back!

Atit Sukhe

I recently had a wonderful stay at Grand Mercure Bangkok Atrium, and it was truly an amazing experience. The hotel has a beautiful ambiance, spacious and comfortable rooms, and excellent cleanliness standards. Its location in Bangkok makes it very convenient for travel, shopping, and exploring the city. What really made our stay special was the exceptional service from the staff. A heartfelt thank you to Praew, Dream, Earth, Eyety, Natty, and Luk for their outstanding hospitality. They were incredibly friendly, attentive, and always ready to assist with a warm smile. Their professionalism and caring attitude made us feel welcome and valued throughout our stay.

JEET BHUMIKA MANOHAR (Jeet rider)

Stayed here during my trip and had a really comfortable experience. The hotel was clean, well-maintained, and the staff were polite and helpful throughout the stay. The room was spacious enough, the bed was comfortable, and the overall ambiance felt relaxing after long days outside. Location was also convenient with easy access to nearby markets, transport, and food spots. The service was smooth from check-in to check-out, and housekeeping did a good job every day. For the price, it was definitely worth it. Would recommend this hotel to couples, solo travelers, or anyone looking for a comfortable and budget-friendly stay.

ethel beckett

Staff are friendly, welcoming and rooms are clean. Great customer service, good breakfast and ambiance. Wifi is ok around 50mbps. Great if you are in budget and no time constraints. Good view and foods in executive lounge. - Very close to the Golden palace - close to praram9 hospital - closest good mall is the Siam Paragon - airport transfer service is great - we also booked with them Cons: - The elevator is a bit of an issue for us, we got stuck once and we were so scared but they were able to fix it right away, most of the time we were there for 3-days and 2 nights there's only 2 lifts and it's so slow and always full and you have to wait for the next one again while it stops level by level. - Quite far from Iconsiam so you have make sure you have plenty of time to get there if you have a cruise booked for dinner. Traffic is horrendous and the lift is very slow - power outage but it was fixed on the same day. All in all, we had a great experience no issue with any staff or customer service. It's more of the building itself that needs upgrading especially the lift.