Grand Ideal Premium

Elaine Scott

Absolutely amazing hotel. Can't rate my stay high enough. Free aircon and safe. Food was very good. If you couldn't find something to eat from the range for breakfast , lunch snd dinner then there's a problem. Very quick to get help for you ( I couldn't work the aircon at first 🙄 ) The only slight annoyance was one of the girls serving at the pool bar, no matter how hard I tried she was just never pleasant, not a very nice attitude compared to the rest of the hotel staff ( this was every day for a week not just one day ) Though this was minor compared to standards in the hotel . Amazing

Lorayne

The hotel is generally clean, but the rooms are extremely small and feel cramped. The front-of-house staff are often unfriendly and occasionally rude, with no manager available to address concerns professionally. The staff who are present seem inexperienced and lack basic customer service skills. The food quality is disappointing—often served cold and seemingly reheated from previous meals, with items like leftover chips being served at breakfast. The pool is far too small for the size and capacity of the hotel, and there is no separate pool area for children. Housekeeping is also poor. The chambermaids do not properly clean the rooms; they simply replace the towels without tidying or sanitising the space. Overall, this hotel does not meet 4-star standards—it feels more like a 3-star at best. Unfortunately, this is the worst hotel I have stayed in, and I will not be returning.

Anthony

Just come back from this hotel with my family of nine grandchildren. This hotel is absolutely fantastic in the prime area food excellent so many areas to sit down coffee areas mocha areas great kids area cleaning staff for excellent I Was on the second floor room 217 cleaning staff always was polite and clean the rooms very good tiles change bedding changed I found most of the staff to be very friendly specially in the dining room area. English manager was excellent. Done everything to help you while we was out there we booked to come back in June 28 next year The only thing I didn’t like about the pool area was the baby pool There’s a fence that goes round I thought that was too close to the sunbeds not giving people enough space to walk-through always constantly having to move for other people. Maybe this needs to be looked at but that is the only thing I can about this Hotel, I believe it’s not the hotel’s fault. It’s just badly designed all in all my family had a great time out here excellent.

Kate Stevenson

Absolutely lovely hotel, only big gripes is the room/bed sizes, the rooms are tiny, we got moved twice to different rooms but still extremely small, as were the beds! So pre warning if you’re a larger person. We ended up upgrading to a suite at £25 extra per night just to get room to move. Another gripe is the entertainment, if you can even call it that. However apart from that, the food was incredible, not a single complaint about any of the food on offer, as well as the drinks, especially having iced coffees included on all inclusive! The pool is also extremely large however it is one solid depth the whole way round which my child struggled with as there’s no shallow to deep end it’s just 150cm everywhere. The hotel was always spotless! The location is also great, few mins walks to the beach and also shops galore everywhere!!! Over all we were sad to leave and enjoyed this holiday!! We would recommend it but just be mindful of the bedroom and bed sizes.

Sharin Akhter

Been here last year aswell but never reviewed so thought give my review based on my experiences- the staff were helpful and polite. We received two rooms as there were 6 of us. My room included me, my daughter and baby, we were provided with a travel cot, room was clean and so was bathroom, only thing it was very small! We had our small suitcase literally on the small table because there was no room but aside from that fantastic. The cleaning staff were absolutely lovely and a gem for the hotel, food was perfect with attention to detail, clean and spacious. Pool was fab only downside is you either wait for hours for someone to leave to get a sunbed or you don’t get one as majority people were putting towels on sunbeds at 6am! There’s a spa which is extremely quiet but looked immaculate and the male in charge would walk around looking for newcomers to use their facilities which is an additional charge. The male made it clear that a male would be providing services of massages/turkish baths, facials etc for males and females would provide for females. Twice asked and given same answer. Unfortunately it was a front they let on perhaps to be considered professional? Or the fact that it’s supposed to be a 5* hotel. Anyways it was a massive let down as when going in for Turkish massage it was a woman doing men- very awkward! And reassured for Turkish bath would be a male for man, really wanted experience before we left as had couple days left and to my surprise yet again, it was a woman giving Turkish baths to the men. They are quite secretive about it so ladies if you or your partner want to experience the spa, please be aware. Really enjoyed the rest of the holiday the spa was such a let down.