Grand Ideal Premium

Tracey McConnell

We stayed here in October as a group of 3 . The hotel was absolutely amazing the selection of food was delicious couldn't fault ! The pool was on the cold side but okay once you were in it for a while. The room we stayed in wasn't big enough for 3 adults and not enough plugs and lighting and mirrors could be improved. The beds and pillows also could do with being more comfortable. The cleanliness was excellent and the staff were very friendly. We definitely would come back but would need a bigger room . Now for me the best part of my holiday was the Spa in the hotel, I honestly can say it was the best Spa experience I've ever had !! It was that good I went 4 times ... U can get them down on price and they offer excellent package deals !! A special thank you to my angel Lianna she looked after me the week I was there she was AMAZING 🫶 literally the best massage ever I highly recommend if you are staying here . Thank you to everyone at the Grand Ideal Premium Marmars for a wonderful holiday and we hope to see you again next year. We used Batman Tours for our private transfers and booked all our trips with him highly recommended.

Elaine Scott

Absolutely amazing hotel. Can't rate my stay high enough. Free aircon and safe. Food was very good. If you couldn't find something to eat from the range for breakfast , lunch snd dinner then there's a problem. Very quick to get help for you ( I couldn't work the aircon at first 🙄 ) The only slight annoyance was one of the girls serving at the pool bar, no matter how hard I tried she was just never pleasant, not a very nice attitude compared to the rest of the hotel staff ( this was every day for a week not just one day ) Though this was minor compared to standards in the hotel . Amazing

Lorayne

The hotel is generally clean, but the rooms are extremely small and feel cramped. The front-of-house staff are often unfriendly and occasionally rude, with no manager available to address concerns professionally. The staff who are present seem inexperienced and lack basic customer service skills. The food quality is disappointing—often served cold and seemingly reheated from previous meals, with items like leftover chips being served at breakfast. The pool is far too small for the size and capacity of the hotel, and there is no separate pool area for children. Housekeeping is also poor. The chambermaids do not properly clean the rooms; they simply replace the towels without tidying or sanitising the space. Overall, this hotel does not meet 4-star standards—it feels more like a 3-star at best. Unfortunately, this is the worst hotel I have stayed in, and I will not be returning.

AK60SSS

I'm going to give an honest and unbiased view on my stay at this hotel. I'll highlight the pros and cons so anyone with the same thoughts as me will have a prior idea. Pros: 1. Food is great - huge selection all round and is of a decent standard for the price of the hotel 2. Pools are huge and plenty of space to swim 3. Cleaners will tidy your room every day and replace towels etc if asked 4. Luggage room available if you have a late flight and hotel welcomes you to stay till departure 5. Located on the strip of hotels so easy access to the buses that lead to the marina etc. 6. Loads of local shops, cafes, bars etc and beach cafes are a few minutes walk 7. All inclusive includes all drinks 8. Ice cold AC in the rooms Cons: 1. Reception lady does not leave a good impression to guests and lacks basic customer service skills 2. Rooms are tiny and when you ask to change there is never another available room till the next day 3. If there are more than two of you book a family room with 3 beds. They gave us a pull out sofa which was rock hard 4. No blankets are provided just a thin sheet 5. There's NO iron in the hotel. They charge £6 per item to press 6. No room service available 7. Showers had very low pressure 8. Only two Tiny lifts for the whole resort that barely fit 3 people in and took forever to come up or down 9. Hotel listed a gym, was in the middle of the spa and ended up being 2 treadmills 1 cross trainer and 1 back machine. No weights, benches or anything. Overall it was a good hotel and we would stay again but bare in mind the above points I've made so you can come prepared.

Anthony

Just come back from this hotel with my family of nine grandchildren. This hotel is absolutely fantastic in the prime area food excellent so many areas to sit down coffee areas mocha areas great kids area cleaning staff for excellent I Was on the second floor room 217 cleaning staff always was polite and clean the rooms very good tiles change bedding changed I found most of the staff to be very friendly specially in the dining room area. English manager was excellent. Done everything to help you while we was out there we booked to come back in June 28 next year The only thing I didn’t like about the pool area was the baby pool There’s a fence that goes round I thought that was too close to the sunbeds not giving people enough space to walk-through always constantly having to move for other people. Maybe this needs to be looked at but that is the only thing I can about this Hotel, I believe it’s not the hotel’s fault. It’s just badly designed all in all my family had a great time out here excellent.