Hotel de Mar Gran Melia

JR

AWFUL SERVICE & BUGS!!!! This is not a five star hotel! It is incredibly outdated and dirty. The door to my balcony did not fully close and the room was INVESTED with ants!! There were even ants in the bed and a mosquito on my pillow. There were also hairs in the sheets, mold in the shower and stains on the pillows. The room service food came cold and was incredibly overpriced. At check in they said there was a coffee machine that could be used anytime, but it was “broken” so I had to pay 9 euros and go to the bar to get a coffee. They charged me for things in the minibar I did not use!! They also did not help me with my luggage when I was leaving even though there was no one else in the lobby. I was originally going to stay 2 nights but would never stay here again. There are much better cleaner options on Mallorca.

Tyler Turner

An exceptional hotel with amazing views. We booked the ocean side suite and from arrival our expectations were surpassed. It is truly a beautiful property and has staff that make every effort to make you feel welcome. The morning breakfast was AMAZING. Coming from America where the hotels are overpacked and super sized, staying at this hotel that seemed untouched by time was refreshing. The history of the hotel is also interesting and reminds you that things remain excellent if cared for properly. 10/10 will be staying again.

Alisa dil

I stayed one night, booked through Amex Travel for £800. While the hotel is beautiful and well-located, the experience didn’t live up to the premium price tag. The reception and management team, especially Nora, were kind and welcoming — which I appreciated. However, the overall service fell short of what I would expect from a property in this category. I checked in around 8pm and wasn’t offered any complimentary services — no breakfast, no free parking — which is often standard at this level, especially when booking through a premium travel program. The most disappointing part came at checkout. I was rushed out right at 12pm, with no courtesy late checkout — not even a 30-minute extension. When I called to politely request just a short delay, the front desk staff responded rudely, stating they were fully booked and I “had to come out immediately.” For a supposed luxury hotel, this kind of rigidity and tone is surprising. A 12:30 checkout is a small gesture that many similar hotels offer without question. When I brought up my concern at checkout, I asked the management team whether a small gesture, like a complimentary breakfast or parking, could be offered given how short and pressured the experience was. While they were polite, nothing was done. The words were nice — but unfortunately, words feel empty when there’s no action behind them. I was genuinely planning to return with friends in the future, but after this experience, I’m seriously reconsidering. This hotel has potential, but the service culture and flexibility need to rise to the level of the price tag it commands.

James Krause

Pros: nice 5* hotel. Fantastic sea views. Great breakfast. Very easy to get to Palma and Puerto Portals. Cons: The poolside service is poor and not what you would expect of a 5* resort. It is also not possible to order food to the poolside which is expected at a 5* resort. There is also a shortage of beds at peak times from Friday to Monday where beds are reserved with towels from 7am. Again not what you would expect from a resort of this level. The air conditioning is also not particularly good. We struggled with heat in our room.

Gary Koch

Fantastic experience here. The room was very comfortable and nice. Beautiful views and outdoor patio. Everything smells good throughout the hotel. Nice beach club, great pool, and relatively easy access into the sea, and the water is perfect. The beach club restaurant was phenomenal, some of the best Paella I’ve ever had. The breakfast buffet is phenomenal, one of the best I’ve had at a luxury hotel. Staff were all very friendly , excellent service all around. Location is perfect, feels like a nice quaint beach town, like Santa Monica in LA. But not too much in the heart of the touristy areas. Main town center is a short walk away with great restaurants bars and gelato spots, and a short easy cheap bus ride into center of Palma. All around great bang for your buck, my only regret was we didn’t stay more nights! Would come back in a heart beat. RUN, don’t walk to spend your next vacation here.