Overview
Discover sophisticated luxury, sublime service and endless magical holiday moments with a stay at the 5-star Gran Meliá Palacio de Isora, on the magnificent island of Tenerife. Located next to Alcalá and Guía de Isora, this exquisite hotel is an ...
Discover sophisticated luxury, sublime service and endless magical holiday moments with a stay at the 5-star Gran Meliá Palacio de Isora, on the magnificent island of Tenerife. Located next to Alcalá and Guía de Isora, this exquisite hotel is an ideal choice for fun, relaxation and romance, making it perfect for families, friends and couples. With exceptional leisure facilities, extensive dining options and the longest infinity pool in all of Europe, you are in for a treat. To upgrade your experience, the RedLevel at Gran Meliá Palacio de Isora has options for both adults and families who are searching for a little extra luxury.
How far is the nearest beach?
Gran Meliá Palacio de Isora is located next to the beach.
Distance from airport
Tenerife South Airport is approximately 37km away from Gran Meliá Palacio de Isora.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "24-Hour Gym")
Gym
![Beach]( "Beachfront Location")
Beach
![Spa]( "Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Kids Club]( "Kids Clubs")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterslides")
Waterpark
Deluxe Room
- Private terrace with garden view
- Double bed
- Chaise lounge
- Bathroom with shower and bathtub
- Wi-Fi
- Air conditioning
Deluxe Room Ocean Front View
- Private terrace with panoramic ocean views
- Double bed
- Chaise lounge
- Bathroom with shower and bathtub
- Wi-Fi
- Air conditioning
- Ironing facilities
One-Bedroom Suite Ocean View
- Furnished terrace with ocean view
- Bedroom with double bed or 2 single beds
- Separate living room with chaise lounge
- Dining table
- Bathroom with rain shower and hydro-massage bathtub
- Wi-Fi
- Air conditioning
- Turndown service
One-Bedroom Suite Resort View
- Furnished terrace with garden view
- Bedroom with double bed or 2 single beds
- Separate living room with chaise lounge
- Dining table
- Bathroom with rain shower and hydro-massage bathtub
- Wi-Fi
- Air conditioning
Two-Bedroom Master Suite
- 2 private balconies or terraces with city view
- Bedroom with double bed
- Second bedroom with 2 single beds
- Separate living room with chaise lounge
- Dining table
- Bathroom with rain shower
- Second bathroom with hydro-massage bathtub
- Microwave oven
- Wi-Fi
- Air conditioning
Facilities
- Swimming pools
- Children’s pool with pirate ship
- Waterslides
- Restaurants
- Splash Park
- Bars
- 24-hour gym
- Spa
- Kids club
- Baby club
- Tennis court
- Diving centre
- Personal training services (local charge)
- Playground
- Activities and games
- Entertainment, live music and shows
- Sunbed service in beach area
- Beauty salon
- 24-hour reception
- Meeting and event services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
The Gran Meliá Palacio de Isora all-inclusive programme includes the following:
- Breakfast served at Pangea Food Market
- Lunch and dinner served à la carte style at Oasis or Agave
- Dinner served à la carte style at L’Olio, Nami Asian Bistro, Oasis, Agave or Pangea Food Market
- Guests staying for less than 7 nights are entitled to daily dinners in Pangea Food Market, as well as 2 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
- Guests staying for 7 nights or longer are entitled to daily dinners in Pangea Food Market, as well as 3 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
- Snacks served in the morning and afternoon
- Ice cream
- A selection of national and international drinks prepared by specialists in multiple bars (including juices, soft drinks, beers, and a variety of coffees, teas and cocktails)
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
4.5
Google reviews (4480)
Marek Godlewski
The Worst Experience at a 5-Star Hotel !
I paid nearly 2500 EUR for a room in a 5-star hotel for three adults for six days—specifically opting for a Front Ocean View because the photos showed a beautiful view of the ocean, perfect for relaxing on the balcony. However, upon arrival, I was informed that the room I had booked (a month in advance!) was not available. Instead, we were given an "upgrade" to a Red Level room. I’m not sure what exactly this upgrade was supposed to entail, because the view from our balcony while sitting on the chairs was as you can see in the attached photo...
The room was supposed to accommodate three adults, yet the third adult was forced to sleep on what was grandly referred to as a sofa, but was actually more like a chaise lounge. And then there were the cockroaches scurrying around the bathroom, which seems to be a standard feature of this hotel... though I must apologize, as just a few days earlier we stayed at another hotel (with no stars at all), and there were no bugs running around there.
Some might argue that I should have reported these issues to the staff, but honestly, why should I have to? Don’t they have eyes? Don’t they think when assigning rooms? Can’t they see who is arriving and what they’ve paid for?
Oh, and one more thing—the pool might be the longest in Europe, but it’s filled with saltwater, which was not mentioned on the hotel’s main website.
That said, I must give credit where it’s due—the hotel staff, especially those responsible for maintaining our room, were simply wonderful. They were courteous, attentive, and did their best to make our stay comfortable, despite the disappointing conditions.
In summary, this was by far the worst experience I’ve had at a supposed 5-star hotel, and I would not recommend it to anyone, despite the excellent service from the housekeeping staff.
Sofia Simpson
The Palacio de Isora Hotel is a luxury resort located on the coast of Tenerife, known for its stunning facilities, panoramic views of the Atlantic Ocean, and exceptional service. One of the gems of this complex is the **Red Level**, an exclusive area that offers even more personalized service and attention to detail for guests seeking a more luxurious and tranquil experience.
The Red Level restaurant stands out for its excellent cuisine and sophisticated atmosphere. It is here that **Lorenzo**, one of the team members, shines with his professionalism and friendliness. Lorenzo is known for his ability to anticipate guests' needs, offering insightful recommendations and creating an unforgettable dining experience. His customer service is impeccable, always with a smile and ready to make every meal special.
Guests who have had the pleasure of being served by Lorenzo at the Red Level restaurant often highlight his dedication and the care with which he performs his work, adding a personal and warm touch to the stay at the Palacio de Isora. Without a doubt, his contribution further elevates the level of quality and satisfaction at this magnificent hotel.
Bobby Taylor
My experience at Hotel Palacio de Isora was simply exceptional. The facilities are impressive, with spectacular ocean views and an infinity pool that invites total relaxation. The service is top-notch, with Beatriz at the Pangea restaurant standing out during breakfast. Her kindness and professionalism made every morning start in the best possible way. The variety and quality of the buffet were also outstanding. Without a doubt, this is a place I would recommend to anyone looking for luxury and comfort in Tenerife.
Henry Macdonald
The Palacio de Isora Hotel is a luxury resort that combines elegant design with modern amenities in a stunning setting. The rooms are spacious and well-equipped, many offering sea views. The pools, especially the infinity saltwater pool, are a major attraction, as are the dining options. In the Red Level area restaurant, Lorenzo's service stands out for being particularly professional and attentive, ensuring that every meal is a memorable experience. Overall, the hotel offers a relaxing and sophisticated stay, perfect for those seeking luxury and comfort.
Lily Gray
The Hotel Palacio de Isora is a true oasis of luxury and tranquility. From the moment you arrive, you are enveloped in an atmosphere of elegance and sophistication. However, what truly stands out is the impeccable level of service offered in all areas of the hotel.
In particular, the Red Level restaurant deserves special mention. Lorenzo, one of the staff members, is distinguished by his professionalism, friendliness, and attention to detail. His ability to anticipate guests' needs and offer personalized recommendations elevates the dining experience to another level. Every meal at Red Level is a unique experience, largely thanks to Lorenzo's care and dedication.
On the other hand, the team at the Agave restaurant, which serves lunch by the pool, also deserves recognition. During our stay, we were welcomed with warmth and hospitality, making each lunch special. The staff is attentive and always ready to ensure that every meal is perfect, whether you're enjoying a light dish or a full lunch.
In summary, Hotel Palacio de Isora not only offers first-class facilities but also excels in its exceptional staff. Both at the Red Level restaurant, with Lorenzo leading the way, and at the Agave restaurant, every meal is an experience you will fondly remember.
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