Overview
Discover sophisticated luxury, sublime service and endless magical holiday moments with a stay at the 5-star Gran Meliá Palacio de Isora, on the magnificent island of Tenerife. Located next to Alcalá and Guía de Isora, this exquisite hotel is an ...
Discover sophisticated luxury, sublime service and endless magical holiday moments with a stay at the 5-star Gran Meliá Palacio de Isora, on the magnificent island of Tenerife. Located next to Alcalá and Guía de Isora, this exquisite hotel is an ideal choice for fun, relaxation and romance, making it perfect for families, friends and couples. With exceptional leisure facilities, extensive dining options and the longest infinity pool in all of Europe, you are in for a treat. To upgrade your experience, the RedLevel at Gran Meliá Palacio de Isora has options for both adults and families who are searching for a little extra luxury.
How far is the nearest beach?
Gran Meliá Palacio de Isora is located next to the beach.
Distance from airport
Tenerife South Airport is approximately 37km away from Gran Meliá Palacio de Isora.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "24-Hour Gym")
Gym
![Beach]( "Beachfront Location")
Beach
![Spa]( "Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Kids Club]( "Kids Clubs")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterslides")
Waterpark
Deluxe Room
- Private terrace with garden view
- Double bed
- Chaise lounge
- Bathroom with shower and bathtub
- Wi-Fi
- Air conditioning
Deluxe Room Ocean Front View
- Private terrace with panoramic ocean views
- Double bed
- Chaise lounge
- Bathroom with shower and bathtub
- Wi-Fi
- Air conditioning
- Ironing facilities
One-Bedroom Suite Ocean View
- Furnished terrace with ocean view
- Bedroom with double bed or 2 single beds
- Separate living room with chaise lounge
- Dining table
- Bathroom with rain shower and hydro-massage bathtub
- Wi-Fi
- Air conditioning
- Turndown service
One-Bedroom Suite Resort View
- Furnished terrace with garden view
- Bedroom with double bed or 2 single beds
- Separate living room with chaise lounge
- Dining table
- Bathroom with rain shower and hydro-massage bathtub
- Wi-Fi
- Air conditioning
Two-Bedroom Master Suite
- 2 private balconies or terraces with city view
- Bedroom with double bed
- Second bedroom with 2 single beds
- Separate living room with chaise lounge
- Dining table
- Bathroom with rain shower
- Second bathroom with hydro-massage bathtub
- Microwave oven
- Wi-Fi
- Air conditioning
Facilities
- Swimming pools
- Children’s pool with pirate ship
- Waterslides
- Restaurants
- Splash Park
- Bars
- 24-hour gym
- Spa
- Kids club
- Baby club
- Tennis court
- Diving centre
- Personal training services (local charge)
- Playground
- Activities and games
- Entertainment, live music and shows
- Sunbed service in beach area
- Beauty salon
- 24-hour reception
- Meeting and event services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
The Gran Meliá Palacio de Isora all-inclusive programme includes the following:
- Breakfast served at Pangea Food Market
- Lunch and dinner served à la carte style at Oasis or Agave
- Dinner served à la carte style at L’Olio, Nami Asian Bistro, Oasis, Agave or Pangea Food Market
- Guests staying for less than 7 nights are entitled to daily dinners in Pangea Food Market, as well as 2 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
- Guests staying for 7 nights or longer are entitled to daily dinners in Pangea Food Market, as well as 3 à la carte dinners in either Oasis, L’Olio, Nami Asian Bistro or Agave (upon reservation)
- Snacks served in the morning and afternoon
- Ice cream
- A selection of national and international drinks prepared by specialists in multiple bars (including juices, soft drinks, beers, and a variety of coffees, teas and cocktails)
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
4.4
Google reviews (4820)
Bryony
Beautiful hotel to look at however definitely can’t claim it’s a 5*.
The communication from the reception staff was awful. Not told true information regarding the hotel.
The process to book to eat in the restaurants does not flow nicely and so doesn’t make the half board worth it. You try to book a restaurant on the app and the only times available is 9:30pm. You then have to try and book with the guest relations but this process takes forever and can’t offer you much better! The restaurants weren’t even full so makes no sense at all! Just trying to make you eat in the Buffet every day!
No access to free water - they charge €5 for a small bottle of water! Luckily I found a shop nearby so stocked up there. But again this is not 5* quality.
I also got food poisoning from the Asian restaurant but the hotel didn’t want to take any responsibility for this and tried to tell me that it was just a virus - imagine telling the customer (who works in healthcare) what they were experiencing!!! Zero compassion & zero customer service.
There was also a constant stench of sewage everywhere.
All in all, no part of this hotel can claim it’s a 5*!!
Definitely would NOT recommend this hotel at all!
Ikram Abbouda
Extremely frustrating experience. I booked as a solo traveler, All Inclusive Luxury with Red Level access. The goal of this trip was to fight a growing burnout and make sure I had nothing to plan. It didn’t go as planned.
Restaurants experience: What’s the point of having All inclusive when you can’t dine at the restaurant if your choosing? Once again, I am a solo traveler. Yesterday the same happened and I had to wait an hour before I could have a table. It was even more infuriating to see that the restaurant was half full.
Have a 15min hold policy in place rather than asking your guests to come back at 9:30pm!
Bedroom: I have a sea front bedroom with a jacuzzi. The jacuzzi itself hardly works, when the button is pressed, you’ll get bubble for 2min before having to press it again. No chance to relax. I reported that had ants in my bed but nothing was really done about it, they’re still enjoying their best life. But the worst part of the bedroom is the NOISE! You can hear absolutely everything including the other guests walking above you. Absolute nightmare.
Red Level: part of the perks is that you have access to the spa with no extra charge. Nope, you have to pay 40€ to access it for 90min!
However, I would like to give kudos to the Red Level reception team. They are extremely nice and helpful.
In short, this is an extremely expensive hotel for a very stressful experience. I’m looking forward to leave on Thursday.
Trini Morris
My stay at the Gran Meliá Palacio de Isora was, overall, a wonderful experience, thanks especially to the Agave restaurant, where I enjoyed spectacular food in an unbeatable atmosphere. The service from Bea, Erika, and Bea from Cuba was exceptional—always attentive, friendly, and with a smile that made every meal even more special. Without a doubt, they make a difference and make you feel at home.
On the other hand, my experience at the Oasis restaurant was not the best. The service left much to be desired, with slow and disorganized attention that contrasted with the rest of the hotel. It’s a shame because the setting is beautiful, but the lack of professionalism affected the experience.
Despite this small inconvenience, I would recommend the hotel without hesitation, especially because of the wonderful team at Agave. Thank you for making my stay unforgettable!
Bippie Warren
My stay at Palacio de Isora was, for the most part, an excellent experience, especially thanks to the Agave restaurant, where I received fantastic service from Bea de Cuba, Erika, and Bea, as well as the entire team. The food was spectacular, with well-balanced flavors and impeccable service that made every meal a pleasure.
However, not everything was perfect. At the Oasis restaurant, the experience was completely the opposite. The service was disappointing, with a distant and unfriendly attitude, especially from Miss Karelia, whose bad attitude made the experience uncomfortable. Additionally, the food quality was not up to the hotel’s standard.
Overall, the hotel is a great place to stay, but I recommend avoiding Oasis and enjoying the exceptional service at Agave instead.
Mike McQuaid
Beautiful, relaxing and quiet. Our favourite hotel in the Canary Islands (out of 10+ we've been to) and the only one we'll be actively looking at visiting next year. The location was very well maintained, beautiful and easy to get around. The amount of activities for kids of all ages was wonderful. Particular shout-out to Luciana and the "mini club" for creating an environment our kids actively wanted to visit each day (normally they need a little more encouragement).
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