Gran Meliá Palacio de Isora

Matthew Harris

We stayed in a Delux Family room (number 5029) all-inclusive for seven nights at Easter 2025. It was pretty expensive at £634 per night (ex flights) for a family of two adults and two children, but we booked pretty late. Firstly - it's a great hotel. I was worried before we departed having read lots of negative reviews on Google Maps and TripAdvisor, but these must be from a vocal minority who had a bad experience. Specifically: • Food is very good in the restaurants, including at the buffet - lots of choice, stuff prepared to order, variation each day • Drinks included in the non-red level drinks package are great (just not Champagne or premium spirits) • Pools very good, not so busy you can't get loungers, although you need to get there early if you want one on the water's edge. The large infinity pool is salt water but it was warm at Easter and very nice • Lots of activities for kids in and outside of the kids club. They can be left if aged over 5 • Room is well equipped, clean and modern. No maintenance or pest issues • Staff are all very friendly, polite and helpful The only negatives we experienced were: • Some days there was a bit of a pong on the western side of the hotel first thing in the morning. It's not the hotel drains, but from the large banana plantation next door who water overnight. It wasn't overpowering (AC sorted it out in the room) and appears to depend on wind direction and speed. • Difficult to book restaurants (which are very good) via the app, but guest services were able to sort on our behalf • The whole Red Level, Circles stuff etc is confusing on menus etc - basically upgrades to your stay which I'm not sure would be worth the money TL;DR: Just really good - we'll be back!

Raymond Hill

Possibly one of the best hotels I have stayed at. Service is exceptional. Food is excellent, but I would advise you to book table reservations in advance). I would class the experience in La Terrasse as Fine Dining. Room is very good (overlooking the ocean). Some of the outdoor pools are heated. This review applies to Red Level / all inclusive. The elephant in the room is the price, but this standard of accommodation is not cheap, anywhere.

Siam Kidd

Been here 24 hours now and figured I'd keep a running commentary on the experience here during this 14 day stay as I'm already woefully underwhelmed by the 5 star hotel. Context: 2 adults, 2 kids, luxury all inclusive package: £14k In no particular order: Buffet: The worst buffet I've ever seen in any hotel. It's just terrible. Small selection, nothing is hot and the quality of food is shockingly bad. For instance the chips are the bog standard frozen oven chips you'd buy in a cheap supermarket. And rock solid and mildly warm. - Every restaurant has terrible systems. Even with the buffet, you can't just go in and find a table like with pretty much every other all you can eat buffet. You have to queue up and as all the staff here are slow and non-observant, you end up just standing there waiting for her for ages to work her way through the queue. Then you give your room number and have to wait for a chaperone to escort you to a table. This took 12 minutes last night. - The buffet was so bad that we booked the Italian (L'Olio) tonight. One of many restaurants here which aren't included in the luxury all inclusive package. No bother, hoping the expensive menus = great food 🤞. Not confident though, we waited at the entrance for TWELVE MINUTES. And this is despite being there bang on 2030 for our 2030 booking. And despite 2 of the waitresses saying someone is coming. It was 2053 by the time someone came to take our food order. - The pool facilities are EPIC! The best pool I've ever been in ever. It's the longest swimming pool in Europe (230 metres) and it's salt water. Even better! Very cold as expected but very good. Also it's nice and quiet too. No fighting some Russians and Germans that wake up at the crack of dawn to bagsy prime sunbeds... - Unlike most other all inclusive hotels I've been to, there isn't much in the way of food stands/bars. Most have snack bars etc...none of that here. - Bedroom is nice. Shower and bath is very good. - Reception staff are very good. - Hotel is big and facilities in general are good. Cleanliness is good here. - It's now 14 days and I just gave up noting things down. There is so much wrong with this hotel. 80% of the staff are lazy and just don't care. So many gripes too long to list. - Just avoid. Save your money and go elsewhere. £14k NOT well spent. Had much better experiences in 4 star hotels.

David Sillett

The hotel is a lovely setting / pools etc but beware. The red level / all inclusive service is absolutely not worth it. The whole place is designed to get you paying for things which they make next to impossible for you to actually get. Restaurants which are 'fully booked' are completely empty. You cannot book places on the app they provide. You turn up and get turned away saying its all booked. They are not - they are mostly empty. Literally every restaurant has hardly anyone in them but its impossible to get a table. You cant just order a drink at the bar - you have to go and find a table and wait for someone to come and take your order. It takes forever. It has taken me a little while but it is obvious why. They take the revenue happily but are doing as much as they can to limit the costs. Less people actually in the restaurants, or ordering drinks the better for their margin. Its pretty disgusting really. So - unfortunately, avoid it.

Ikram Abbouda

Extremely frustrating experience. I booked as a solo traveler, All Inclusive Luxury with Red Level access. The goal of this trip was to fight a growing burnout and make sure I had nothing to plan. It didn’t go as planned. Restaurants experience: What’s the point of having All inclusive when you can’t dine at the restaurant if your choosing? Once again, I am a solo traveler. Yesterday the same happened and I had to wait an hour before I could have a table. It was even more infuriating to see that the restaurant was half full. Have a 15min hold policy in place rather than asking your guests to come back at 9:30pm! Bedroom: I have a sea front bedroom with a jacuzzi. The jacuzzi itself hardly works, when the button is pressed, you’ll get bubble for 2min before having to press it again. No chance to relax. I reported that had ants in my bed but nothing was really done about it, they’re still enjoying their best life. But the worst part of the bedroom is the NOISE! You can hear absolutely everything including the other guests walking above you. Absolute nightmare. Red Level: part of the perks is that you have access to the spa with no extra charge. Nope, you have to pay 40€ to access it for 90min! However, I would like to give kudos to the Red Level reception team. They are extremely nice and helpful. In short, this is an extremely expensive hotel for a very stressful experience. I’m looking forward to leave on Thursday.