Gloria Serenity Resort

James Kelly

We stayed 5 nights here, and it was a bit of a mess. We arrived on the first day, it was 28 degrees outside. There was no air conditioning and it took nearly 2 days to get that sorted. They said they hadn't expected it to be so warm, but the 10 day weather forecast showed it was going to be that hot (which is why we booked last minute). Upon fixing this, their only concern was to hassle me to take down my 1 star review I had put up in the first place, which if I hadn't done, I doubt they would have fixed it at all! The incompetence continued however. When I arrived, I was told I hadn't paid for the room, I thought I had, but I was tired and figured they must have put a hold on a card, but not actually charged me so I paid again. I then saw I had indeed paid twice. The amount they charged me was £53 more the second time. After a long exchange they said they would refund the second erroneous payment they had asked for. They have now, several days after I have got home, refunded the first (lower) payment. Really disappointed with the poor service and not what I would expect for a hotel with apparently such a great reputation. I suspect the high ratings the reviews give the hotel are because they hassle guests to remove poor reviews whilst at the hotel.

dragon LEE

The room is reasonably large and well-cleaned, and the minibar is maintained daily. Very friendly staff and delicious food served. The service at the golf clubhouse is also very good. Special thanks to Mr. Bayram from Turkish Restaurant (kül). He is very friendly and passionate about his work. I will visit here again when I get the chance.

Thorsten Schönberger

A very nice place to relax! The service is unique, the staff very accommodating. The cleanliness fully meets expectations! The spa area offers something for everyone. Short distances from the main building to the beach! The service on the beach is also really good. Breakfast is very varied and everyone should find something in the various restaurants!

Alex Berkovskii

We are here not for the first time and there obviously a reason. Beautiful views, thousands of great food and unbelievable concerts of a massive Gloria Arena, but the most important part is massive area which we actually explored like a small hiking, I really recommend it for both kids and adults and teenagers ;)

Nicholas Mason

I have recently returned from a week stay at Gloria Serenity and this was one of the best experiences I have had within a hotel. The Cleanliness of all areas of the hotel was exceptional and the food was in a class of it's own. The staff were all attentive and friendly. We had exceptional service from a waiter called Ozkan who was in the 24 hour restaurant and was really a highlight for our trip. He engaged in a great manor and really made our dining experience the best it could be. I look forward to visiting again!