Gloria Palace San Agustín Thalasso & Hotel

Emma R

Great hotel with friendly staff, clean areas, always available sunbeds, great gym and good food options for everyone (we had AI). We liked the salt water pool and the music around the pool area! The Thalasso-spa was beautiful! Would definitely recommend a visit! Things that need improvement: - Check-in took 50 min for us. Never ever happened before. They also gave us double bed instead of two single beds even though we put in a request over 9 months ago. The staff seemed really annoyed after this check-in (and we got zero compensation!) - They didn't clean our room on the first day, no new towels or water. We had to complain in the reception and they did a "fast-cleaning" while we sat on the balcony (no compensation!). - Drinks came out of a automatic machine and tasted really concentrated and bad, so we ordered mixers with alcohol separately instead. - Paper cups by the pool were really annoying and don't feel great for the environment. Maybe use hard plastic instead? - Evening entertainment were not great, we enjoyed one night out of five. - Kids show should start earlier, sitting outside for dinner is a no go, unless you wanna eat while listening to loud kids music.. - The serving staff in the restaurant were hard to get attention from. Especially when you need to order drinks to get any. No self-serving. Overall a great hotel with potential to get even better! We would come back!

Mindaugas Birstonas

No improvement so far I am right now at hotel but to be honest I am disappointed so much in restaurant feels like at pool no rules no trousers so messed. Food only OK some days I didn't find what to eat I eat everything but I like good and tasty food but this wasn't for me. Everything needs to pay exstra even if you are all inclusive.Only Some drinks like evrywere including. Inside no swimming pool. they have teniso courts but need to pay exstra I booked tru easyjet but they didn't mention that. Staff it looks like not happy with the work some of them hard to see a smile. It was my birthday but from hotel wasn't any greeting even when I mentioned to them. Outside swimming pool to small for that king of big hotel. Entertaining yes we saw much better we wasn't enjoying. In the rooms probably we saw first time empty fridge nice to have something when you are all inclusive. And hotel not that posh nothing to enjoy.

K D

So positives: Some genuinely helpful staff, including the chef who was trying to help us as vegetarians. Cleaning staff were very good Room was spacious and well proportioned, also clean. Negatives: All inclusive is not actually all inclusive. There's loads of things that are not included. The staff try their best to give as little drink as possible. One member of staff at the bar told me they don't know how to make certain drinks. Why are they working the bar then? They also try their hardest to extract as much fees in extras as possible. They don't provide irons as they want guests to use their ironing service. Syro at reception is very rude in my opinion. You can't use the rooftop bar/pool area as it's an additional extra A fair few drinks are not part of all inclusive A fair few snack items are also not part of all inclusive They have a games room but every single game, you have to pay for as extras. There's a couple of pools but there was no life guard at the kids pool. It's also exceptionally salty (the water) and not enjoyable. They have a fairly large water slide, which nobody mans. The buffet food is basically the exact same stuff just recycled. The juices at breakfast aren't fresh, it's just from concentrate. The plates are not always clean and often found to be dirty. This is definitely not a 4 star. It's an average 3 star. My feedback would be: maybe try to focus on giving your guests as good an experience as possible and maybe try actually listening to the feedback in the reviews. Don't give generic responses to each review. How about actually addressing the points I've raised?

Babe Lozano

Disappointed with the pet policy at this hotel. We stayed for 6 days and were shocked to find out that despite being advertised as “pet-friendly,” our dog was confined to the room the entire time. This was not mentioned anywhere before booking, which is incredibly misleading. A holiday with our dog is meant to be relaxing, not stressful, but he was barking constantly and stressed from being left alone in an unfamiliar place. We bring our dog every year on vacation, and this is the only place where we’ve faced such restrictive rules. If pets aren’t allowed on the premises, don’t claim to be pet-friendly! Please be upfront about your policies so guests aren’t blindsided. We won’t be returning.

Mya Kinsella

This was the most beautiful hotel which is only a 4 star hotel but I believe it deserves to have 5 stars as it has absolutely everything you could ask for. The staff were very friendly and helpful. We didn’t go all inclusive so we only had breakfast every morning but the Buffett for breakfast was amazing. There were choices for everyone I normally don’t like breakfast buffets but this one had absolutely everything. There was no rush to get sun loungers on our first day we only came down to the pool at 11:30 and there was still plenty of sun loungers to choose from. I will definitely be staying here again as we only stayed for a week and wish we could stay for longer. It is also only a 5 minute walk away from san agustin shopping centre. We also had an option of getting a free shuttle bus down to the beach every day. I could not recommended this hotel enough it caters to all your needs.