Gloria Palace San Agustín Thalasso & Hotel

Anthony Willis

I recently returned from a seven-night all-inclusive stay at the Gloria Palace San Augustin, a Jet2 package holiday. Upon arrival, check-in was efficient, and we were promptly moved into our rooms. The rooms were a highlight of the hotel: immaculately clean, modern, with fantastic showers and effective air conditioning. They were cleaned daily, with fresh towels and complimentary bottled water. The all-inclusive main canteen restaurant was spacious enough for the hotel’s size but became busy during early sittings. The food choices were impressive, catering to all tastes. The outside snack bar had a limited all-inclusive menu, mainly fast food, but the food quality was good when we used it. Evening entertainment on the outside stage featured singers, with two performances per evening ending at 11pm. To secure an outside table, it was best to eat early, as all tables were occupied by 9pm on multiple nights, leaving us to watch the entertainment from our balcony. Drinks were plentiful, but unless you paid extra, the spirits weren’t branded. They were still quite good, though. The sun lounges around the pool were plentiful, and we didn’t have any trouble finding available beds with umbrellas. My only negative observation was that the pool seemed too small for the hotel’s size and was often very busy. We also visited the spa, booking a treatment and using the spa facilities. The treatment and the 50-minute massage were very relaxing and offered good value for £70. Overall, I enjoyed the holiday. It was reasonably priced for a four-star hotel, and the service was good. I would recommend this package holiday, as Jet2 does it all so well.

Elly Koopman

Perfectly pleasant stay. Couple of things could be improved, but to be fair, for the price I paid it's not a massive issue. I would say though that if sleep is an issue for you, request rooms away from the dining / entertainment area. Be aware that people reserve the sun beds from 6.30am. There are plenty of beds available, although be aware that some of the guests get a little greedy with the parasols... There is a great space on the roof that's a great relaxing area for adults. Pool is quieter too. 5-10 walk to the beach, yes it's a climb on the way back which in 36'c is hard work, but it's doable. There is a bus transfer, but it's only at peak times and is a couple 3 times to and from the beaches. Spa is okay, and worth it if you only pay the price offered in the hotel, or if you've got it included in your stay. Just not sure it's worth the £29 I paid before getting here...

Annabel B

Incredible hotel! Beautiful views and friendly staff! Would go back in a heartbeat! Our week all inclusive holiday was outstanding! Our family room was clean and spacious. Food on offer was amazing, along with the lovely bar menu of drinks! Gin Fizz being a winner!! Salt water pool was lovely and clean...highly recommend! ❤️

Fady Mohareb

We are just back from a great stay at Gloria palace, the hotel is everything we expected. We just had breakfast included so can't comment on lunch or dinner but the breakfast was very good. Anyway the main reason I am writing the comment is to praise the staff of the hotel everyone we delt with was very nice and helpful. Special shout out to Jesus, Naomi and all the reception staff. Also our housekeeper was a great lady unfortunately I couldn't get her name but we were on the 3rd floor (802 & 805) she has gone above and beyond and always had a smile on her face. Having worked in hospitality myself I know it isn't easy so well done to all the staff there. Can't wait to be back again

Alicja Stachowicz

I absolutely do not recommend this hotel – especially for families with children. During our stay, our daughter suffered a deep cut across her foot from an unsecured lamp fixture in the hotel swimming pool. A lifeguard provided first aid, but the injury was so serious that she couldn’t walk for the remainder of our stay. We reported the incident immediately to the hotel manager at the reception desk. A staff member was sent to take photos of the site, but that was the end of the hotel's involvement. No apology, no follow-up, no offer of help or support. After our return, we sent an official email with photos of the injury and the incident location. The hotel’s response was vague and dismissive: "We are sorry, but you should have reported it on-site" – which is simply not true, as we did report it immediately and directly to the manager. The hotel has shown zero responsibility or empathy. Their attitude toward guest safety and customer care is, in our opinion, unacceptable. We feel completely ignored and disrespected, and we intend to file a formal complaint with the European Consumer Centre, as this concerns a serious injury and gross negligence in pool maintenance. We will never return – and we do not recommend this hotel to anyone.