Gloria Palace San Agustín Thalasso & Hotel

Pavel Š.

I was a bit skeptical at first because I usually don’t enjoy staying in large hotels, but I have to admit that this place exceeded my expectations. Aside from a few minor issues, the staff here do an excellent job. Receptionists, maintenance workers, housekeepers, waiters, waitresses, and even the pool security are all very professional and helpful. The only real disappointment was the game room, where about half of the machines weren’t working. On the other hand, the gym was excellent, and the restaurant on the 9th floor offers a fantastic view and great food. The spa was very pleasant overall. We got a discounted rate of 18 EUR, which felt fair, but I think the regular price would be a bit too high. The beach is a bit of a walk downhill, which is nice, but the way back uphill can be tiring. Fortunately, there’s a regular shuttle bus to Playa del Inglés and Maspalomas. I didn’t get a chance to try the padel courts (20 EUR), but they looked high-quality and well-maintained. Despite the hotel’s size, both breakfast and dinner were excellent—plenty of variety and everything well-prepared. The kitchen and service staff work tirelessly. For the price, this hotel is a great choice. The weather was fantastic, and the surrounding area offers lots of opportunities for excursions.

Luca Swiderski

Beautiful hotel! Our room is modern, comfortable, and always spotless — housekeeping does an amazing job every day. Breakfast is great, especially the fresh omelettes and eggs made to order. There are plenty of cozy sun loungers by the pool, which we really like — the water is just a little bit cold though. The spa area is lovely and very relaxing, but the pricing is a bit confusing. On the posters it said there is an offer for €17.50 per person instead of €48 for the pool tour including the sauna and steam room, but now it seems the price is €23 instead of €35 just for the pool tour alone? We only found out about the two whirlpools, sauna, and steam room about 10 minutes before we had to leave, so we unfortunately didn’t get to use them. It would be wonderful if one spa visit were included in the room rate during the stay. Parking was super easy — there was always a free spot right in front of the hotel.

Jessie P

A lot of firsts for us this holiday. Our first time visiting Gran Canaria and our first all inclusive experience. Also our first time holidaying in the October half term. We’ve had the best time staying at Gloria Palace! The pool is wonderful and the facilities are fantastic. All of the staff work tirelessly and keep the entire operation running smoothly. Everywhere is kept spotlessly clean. The hotel is not too far from shops and restaurants. We visited Maspalomas a couple times which is a short taxi ride away (costing approximately €15). Plenty of shops and restaurants. We also visited the Dunes (Dunas) which were pretty spectacular, especially as the sun was setting. Overall this has been a wonderful family holiday and we would most certainly return again.

K D

So positives: Some genuinely helpful staff, including the chef who was trying to help us as vegetarians. Cleaning staff were very good Room was spacious and well proportioned, also clean. Negatives: All inclusive is not actually all inclusive. There's loads of things that are not included. The staff try their best to give as little drink as possible. One member of staff at the bar told me they don't know how to make certain drinks. Why are they working the bar then? They also try their hardest to extract as much fees in extras as possible. They don't provide irons as they want guests to use their ironing service. Syro at reception is very rude in my opinion. You can't use the rooftop bar/pool area as it's an additional extra A fair few drinks are not part of all inclusive A fair few snack items are also not part of all inclusive They have a games room but every single game, you have to pay for as extras. There's a couple of pools but there was no life guard at the kids pool. It's also exceptionally salty (the water) and not enjoyable. They have a fairly large water slide, which nobody mans. The buffet food is basically the exact same stuff just recycled. The juices at breakfast aren't fresh, it's just from concentrate. The plates are not always clean and often found to be dirty. This is definitely not a 4 star. It's an average 3 star. My feedback would be: maybe try to focus on giving your guests as good an experience as possible and maybe try actually listening to the feedback in the reviews. Don't give generic responses to each review. How about actually addressing the points I've raised?

Mya Kinsella

This was the most beautiful hotel which is only a 4 star hotel but I believe it deserves to have 5 stars as it has absolutely everything you could ask for. The staff were very friendly and helpful. We didn’t go all inclusive so we only had breakfast every morning but the Buffett for breakfast was amazing. There were choices for everyone I normally don’t like breakfast buffets but this one had absolutely everything. There was no rush to get sun loungers on our first day we only came down to the pool at 11:30 and there was still plenty of sun loungers to choose from. I will definitely be staying here again as we only stayed for a week and wish we could stay for longer. It is also only a 5 minute walk away from san agustin shopping centre. We also had an option of getting a free shuttle bus down to the beach every day. I could not recommended this hotel enough it caters to all your needs.