Gloria Palace San Agustín Thalasso & Hotel

Eddie Domeney

The hotel is really nice. Rooms and general hotel area kept to a high degree of cleanliness. Staff helpful and friendly. Only 2 things let it down. We stayed on a B&B basis so only had breakfast but found this could have been better. Some of the food in the hot buffet was cold/warm. The food containers were not replenished in a timely fashion. The other issue was the free bus into town. Considering the size of the hotel, there should have been multiple buses paid on and more frequent as we never got to use it due to sheer demand. Based on the cleanliness of the hotel and the staff helpfulness and friendliness I would still recommend

Samantha Boosey

I’ve given 3 stars due the food. It was awful. Nothing went with anything. The worst food I’ve ever had in a hotel. The chips and pizza were the only decent food. We were all inclusive but ended up going out most evenings to the restaurants down the hill. The location is good and lovely views. Though Some less mobile people might struggle walking up the hill to hotel. The rooms were spacious and the beds very comfortable. Had great sleep every night. Rooms could have been cleaner. The floor was filthy and wasn’t mopped once during our week long stay. This could be a great hotel if it wasn’t let down by the food.

M L

The hotel grounds are truly beautiful, with plenty of comfortable lounging options for relaxation. The service is excellent, and the staff is very friendly, speaking several languages – it makes you feel welcome right away. There are many activities available, like a great pool and evening program, bike rentals, and a spa, which makes the stay varied and family-friendly. The food is fine, served as a buffet – everything is good, but nothing exceptional. However, the vegan options could be more extensive, or a dedicated veggie section would be appreciated. The rooms are mostly clean, but if you look closely, you might find something to nitpick. A major downside is that the safe costs extra – this should be included in a hotel of this category. If you’re a fan of good coffee or espresso, it’s better to avoid it in-house. Overall, we had a lovely time and would happily come back.

Heather Bissett

We have given this a 3 star overall rating. Hotel: The hotel itself is nice, plenty of places to relax, staff are helpful at the reception and around the dining area. The swimming pools are salt water and pretty cold. There is always plenty of sun loungers to choose from. We travelled with our baby and there is plenty of access available for the plan including a lift to get to the upper pool. Food: We really struggled at dinner time to find things to eat, there was no English to explain what things were and a lot of it was either cold or very unappealing. There was always plenty of choice for dessert and a great salad bar. Breakfast was fine, and plenty of things to choose from. Room: We had a family sea view room which was fine.There was little space available with all the beds made up. It wasn't the cleanest as there was hair in the bathroom around the toilet area, very dusty as well. The air conditioning is a bit naff and isn't very cooling. We had the filter replaced and it still didn't reach below 17°. Location: The hotel is in a good area. There is plenty of restaurants and shops near by to go to, we went down to the beach front everyday for a walk and it was lovely. You can walk all the way along following a walkway which is very accessible. The hotel is at the top of a steep hill so keep this in mind when getting shopping or if you have a pram/walking aid. There are busses and taxis available though. Overall our experience has been good. The hotel advertises as a family hotel but I would definitely say it is more of an older child family place as there is not a lot for toddlers to do and there is a lot of funny looks given if your baby is unsettled at any time. We only spent a short time in the bar salon as it was very loud and we were unable to hear each other speak. Drinks can be expensive but the measures are very generous.

G

Generally speaking, a nice stay in a nice hotel. The staff are mostly very nice. One member was staggeringly rude and ignorant. We only ever saw and interacted with her once. The food was great and I'm a fussy sod. The only thing I would have liked to seen during meal times was more of a selection of desserts that weren't cold, I have sensitive teeth and can't do cold stuff etc. Rooms were actually quite nice, very quiet and had nice bathrooms. The in room AC was a bit lack luster and constantly put out dust around the room. The lifts felt like a death trap, always rattling, knocking and one of them jumped around quite a lot, we did complain (like others) but nothing happened the whole time we were there. The roof top bar was very nice and peaceful, with a small pool, a bar area, restaurant and large seating and relaxation area. The location was quite good for views and lots of peace and quiet but it was a bit of a trek on pavements that were dodgy to say the least and weirdly had lamp posts stuck right in the middle of them. But... Overall, it was OK.