Globales America Hotel

Oleg Grytsenko

The hotel was very disappointing. The service is far below European standards. The rooms are old, TVs outdated, and there is almost nothing in the room. You have to pay €5 every day for the safe, which uses a key, and €1 for changing towels. Towels are worn and torn, with a €10 deposit. The biggest problem was the magnetic room lock, which constantly malfunctions due to its age. I lost almost a whole day waiting for it to be fixed. I have knee problems, so it was very difficult to go downstairs every time the lock failed. The food is poor: during inspections, everything was presented for dinner, but on other days, many dishes were missing. Extra charges apply for almost everything. The sea is nice but public, and there is trash in the water. The view from the window is good only if your room is not on the lower floors — otherwise, you see just roofs and walls. Overall, the hotel is tiring to stay in due to old facilities, poor service, and extra charges. In reply to the manager’s comment… Dear Globales Quality Manager, Thank you for your reply, but I must disagree with some of your explanations. The story about the magnetic card being erased by a phone is something I was told from the first day, but it is not true in my case — I never kept the card next to my phone. Moreover, in my room the lock was eventually completely replaced, which proves that the problem was with the lock itself, not the card. Regarding the view, yes, on higher floors it is nice, but on lower floors guests will only see walls and roofs, so it is good for future guests to be aware of this. One more important point I forgot to mention: the filter in the adults’ swimming pool was completely overgrown with green algae and was not filtering at all. This is a serious hygiene issue that should not be ignored. Overall, the main issue remains the same — instead of taking responsibility, the hotel blames the guests. I hope future visitors can read my experience and know what to expect.

Irene V

I stayed at Globales America from July 29 to August 4, and was disappointed in several areas. The reception: I checked in first, and everything was fine, however, when my mom arrived at the hotel the next morning with a group of other people, the reception staff seemed very bothered and annoyed. Later, when I asked simple questions about beach towels, I got the same unfriendly attitude. The noise: there is a program for kids every night with songs for kids, and it is really noisy everywhere you are. You can hear the music when you close the door to your room and even when you go down to the beach. The program finished around 11 p.m. each night, very disruptive if you want to sleep earlier. Food and drinks: food was okay. However, not all drinks were included in the all-inclusive package, and those that were free didn’t taste good — the alcohol in particular seemed to be of very cheap quality. Cleanliness: the hotel itself and the rooms were clean, but the way to the public beach from the hotel looked awful. It is clear that the path is outside the territory of the hotel, but as it is the direct way from the hotel to the beach, the expectation is that the hotel would make at least minimal efforts to keep it clean and decent. Also, note that the public beach didn't seem to be cleaned and was pretty dirty all the time. Overall, I do not recommend Globales America, and it was not worth the money spent.

Leandre Russo

spent an incredible and unforgettable week, thanks to a splendid view and the air conditioning (fortunately, given the scorching heat). What impressed me the most was the wonderful atmosphere created by the entertainers, who were always there to motivate and encourage as many people as possible to take part in the activities offered. As someone who wants to become an entertainer, I was truly inspired by Thomas, an exceptional entertainer. He showed me what a true quality entertainer is, and thanks to him I am 100% sure about my career choice. A big thank you to him and to all the staff for their kindness and professionalism.

Jan Jeřábek

Our stay was greatly affected by the fact that half of the stay someone in the family had stomach problems. Given that we only ate and drank at the hotel and nothing like this has ever happened to us before, we will definitely never return to this hotel. We are 100% sure that it was not because of sun or heat, we are very careful about this. We also notified the reception about it, they made a note, but we did not ask for asistence of doctor. Eating just dry and diet food for several days was not what you wish when you pay all-inclusive service. The double bed in the room is very small, completely unsuitable for two people, and sleeping on it is like sleeping on a trampoline. On the positive side, I would like to mention the high-quality and entertaining evening and daytime programs, the beautiful view from the room and the hotel premises, and the very crowded but beautiful beach. (This review was updated because of the response of the hotel)

Torre Thompson

Good points: Food- really good selection, every day different dishes/themes. I struggle to see how anyone could complain about the food. Animation team- They were fantastic, they tried to get everyone involved and with only 4 of them I cant believe how hard they worked. Staff- From check in to check out all staff were happy, helpful and cleaning team do a fantastic job. Bad points: I just feel the Hotel is a little tired. Particularly around the pool as there are a fair few broken floor tiles and in some areas they are actually lifting. I just felt the Hotel would of been in its prime 10/15 years ago. As good points greatly out weigh the bad points I would return to this hotel.