GF Victoria

AlbaLife

What a Holiday and where do I start. The hotel is 5 Stars for a reason, it’s the best hotel I have ever been to and they have literally covered all basis to ensure their customers stay is a memorable one. The staff were excellent and the rooms amazing. Each floor is well thought of and the hotel caters for all whether a family with kids or adults alone. It has its own water park with amazing slides and its own adult only area for a more natural experience, if you know what I mean. Each floor has pools and bars with food served. The entertainment team for kids were absolutely fabulous and special mention to Gabriel whom all the kids loved. All staff from the cleaners all the way to reception go the extra mile above and beyond their duties to ensure each customer has a pleasant stay and brilliant experience. I can’t wait to revisit Tenerife and will without a shadow of doubt return to the GF Victoria.

Poppy-Bethany Cookson

Flawless stay. From start to finish. Honestly cannot fault this hotel. Clean, house keeping 10/10 and amazing kids club - they were fantastic. Special shout out to Juan too - he was so good with our girls, always had a smile on his face and nothing was too much to ask. We will be recommending this hotel to everybody and can’t wait to visit again!

Chris Leech

We just finished a two week stay at GF Victoria, staying in one of their Harmony Suites. Our basis was Half Board. Overall we had a fantastic time and would be happy to return again. Our room on the 4th floor was was fabulous, and we had a fantastic view of the family pool and the sea. The buffet food at Breakfast and Dinner was of a high quality, with a large amount of choice each evening. After a week it got a little repetitive, and we ate out for dinner a few times in the second week, but I can't fault the hotel because of this, we just fancied a bit more variety and to explore the area in the evening. Pools are brilliant, super clean and never had an issue getting a lounger even when the hotel got very busy towards the end of our stay. It took us a while to work out that "Sunbed Service" around the pools requires you you to either flag down a passing waiter, or note the number on your lounger table and order from the bar. Over the first couple of days we were confused about how to order drinks, and none of the staff stopped to ask us if we wanted a drink. We found they didn't approach you, and you had to catch their eye or wave them over. That was slightly disappointing. I'm unsure why the ordering of drinks to a table or lounger cannot be done via an App, as in other 5 star hotels. The thing the hotel calls an app is really just a mobile website where you can view the drinks and food menu. Service from staff is mainly impeccable. They can not do enough for you. Everyone from the reception staff, to the bar staff, to the waiters in the buffet, to the hotel cleaning staff - made us feel welcome and always had a smile, and treated our young daughter really nicely. The shop inside the hotel is very useful. It's only small but it has pretty much everything you need including kids toys, snacks, drinks and things like nappies/wipes. The prices are slightly high, but if that concerns you there is a small supermarket on the lower floor of the Duque mall, opposite the hotel. There are only two downsides I can think of. Firstly, the showers in the room, and the hot water pressure in general, was very poor. At first we thought this might be because it was a busy time of the day (morning/evening) but over the course of the first week we never got much luck with the pressure. To get any sort of pressure from the showers you really had to have a cold one, which, with the weather being so hot, I mostly didn't mind, but I think this could be improved. We did not complain, because speaking to other guests we found this to be a "hotel wide" problem. We had a bath in our room, and trying to fill it with hot water enough to bathe our toddler took a couple of trips with the kettle. The flow from the hot water tap was really non-existent. Secondly, the entertainment. Though it was varied, I was disappointed that the outdoor Sun Garden was rarely used during our stay for any entertainment. The mini-disco took place in the basement, and the main entertainment took place in the reception/lobby bar. For busy, family entertainment, such as the Disney Princess show, there was simply not enough seats. I don't understand why the Sun Garden was not used for both because people would have stayed for both an used the bar etc. It's also strange having entertainment like that right next to where people are checking in and coming and going. It made the atmosphere for the entertainment feel a bit flat. For the reasons given above, I would only give the hotel a 4/5, because as a 5 Star resort I would expect there to be no issues in order to give a 5/5. That being said, we had a fantastic time, overall, and we will return to the hotel one day soon.

Dan Cooper

Beautiful clean hotel, love the outside area for evening entertainment. Every member of staff we have met have been excellent , very friendly and attentive. Lots to do for children.

S Smith

We attended the Bio-Spa….GF Victoria in Tenerife had the perfect solution with their private family spa suite inside Bio-Spa Victoria. We've struggled to find spa spots that let us relax without worrying about childcare, but this place nailed it. They offer a great experience with an hour to enjoy the facilities and a 25-minute massage to unwind. Plus, you can opt for just the spa if massages aren't your thing. Adults get champagne, kids get OJ - everyone's happy! The customer service was top-notch. Definitely recommend checking it out if you're in the area! They also offer other services as well. I was able to get a 25 min prenatal massage with no problem in the same area. They do kids massages, but my little one was not having it. My husband and I just took turns.