GF Gran Costa Adeje

St

Just returned from a 5 night stay. We absolutely loved this hotel and will return. Its so so clean, house keeping are fantastic. It was Jan so pools not really warm but we didn't expect them to be hot, the one with the bridge is heated as you compare it to the other pool and it's warmer, the splash play and slide areas are also heated-my children played in there all day and didn't complain, admittedly it was a bit nippy for me but we had some windy weather and I'm not that brave! The slides are fab and always life guarded so felt very safe. Breakfast is great, no ques and nice selection. Evening meal was bit hit and miss for us but we arnt huge fans of buffet style all you can eat, the kids wanted to give it a try and they really enjoyed it, nice for kids to try different things, some reviews said no kids selection-id disagree, lots of pizza and a fresh pasta station which was really good. Staff were all really friendly, at check in we were offered inter connecting rooms as there are 5 of us which was a huge bonus as jet 2 didn't give this option on booking. It's being refurbed but we didn't see any signs of work going on. It was very quiet there as not at full capacity but this was a bonus for us! We would 100% return but probably just do b&b next time as so many places in walking distance to explore. We got the bus to cala caletta which has some lovely sea front restaurants.

John Oconnor

The Hotel is worthy of five stars if they provide better food which we found to be shocking for such a hotel. Breakfast , lunch , evening meal all of poor quality ingredients and selection served cold and definitely not what you would expect in such a hotel more you would associate with a 3 star accomodation very disappointed. We stayed for a week from the 9th January . The rooms were freshly refurbished and very clean and well presented, the lobby was spectacular and the best asset seems to be the staff who were always very polite and happy to help and provided good service. The Hotel needs to up it's food quality and service before I would stay again this offering sourced our holiday. They advertise that over fourty million euro has been spent on the refurb to get bad reviews on the food offering makes no business sense at all to provide low quality food.

Gail Whiteley

This hotel is lovely in that it is spotlessly clean, our front facing room had a great view of the sea and the location is great. Its our second time returning here since its undergone refurbishment about 18 months ago. However we felt the food let this hotel down. It was exceptionally boring, every day same food hardly any variation to menu. I had 2 cold evening meals and if you went down a little later than 7.00pm you were left with what felt like left overs. They were slow to replenish the food. The service in the restaurant was poor on occasions especially in a morning, waiting ages for hot drinks to be served. We thought the hotel overall was not as good as before the refurbishment. Not sure we'd go back. Not sure it was value for money either or 5 star.

Amanda Lawson

Title: Significant renovation works not disclosed at booking I booked a hotel through loveholidays, and at the time of booking the listing did not disclose that the hotel was undergoing significant and ongoing renovation works. We stayed 2 weeks before Xmas. These were not minor works and had a clear impact on the holiday experience. After returning home, the hotel confirmed that renovation information had been communicated to the supplier. Despite this, loveholidays has continued to advertise the property without clearly informing customers. I raised a formal complaint and asked when loveholidays was informed of the renovations and why the listing was not updated. These questions were not answered. Instead, the response relied on internal policy, declined responsibility, and the case was closed. A small refund from the hotel was given and a voucher from Love Holidays of £150 but the voucher cannot be used against an existing booking. We paid £1700 and have another booking for over £5K in June. This does not address the core issue of transparency at the point of sale. I am sharing this to help others make an informed booking decision a) using Love Holidays and b) staying at this hotel. Renovation works are still ongoing and there is nothing blighted to you at time of booking on prior to departure. You are left having to resolve yourselves whilst on holiday. What was a wonderful hotel has had room interior renovations but there remains significant lack of facilities.

Steven Simmons

Had 10 days booked through Easy Jet and thoroughly enjoyed the hotel, food, staff. Yes there were occasional niggles if you count having to wait a minute or so longer, for a lift at busy times. The food was plentiful, varied, fresh and prepared with love and care. The staff -excellent. Particular mention for Besay! Lovely!