Four Points by Sheraton Bur Dubai

Suchita Patel

I was honestly nervous before booking Four Points by Sheraton Bur Dubai because my parents were travelling with us (family of 6) and I wanted everything to be perfect and comfortable for them. After a lot of research and second thoughts, I went ahead… and it turned out to be one of the best hotel decisions we’ve ever made! We took two beautifully connected rooms that felt like a proper family suite. The rooms were spacious, super clean, and genuinely luxurious with the comfiest beds and huge modern bathrooms. The hotel has a nice gym, a good-sized rooftop pool, and a steam room that my parents and we used every day; perfect for relaxing after walking around Dubai. Breakfast was outstanding, especially the Indian spread: fresh made-to-order dosas (plain, masala, cheese; whatever anyone wanted), soft idlis, vadas, sambar, chutneys, poha, upma and more. Being in the heart of Bur Dubai meant pure-veg restaurants and a big grocery store were just minutes away, and the hotel happily accepted outside food deliveries whenever we felt like it. The staff won everyone’s heart; warm, respectful and extra attentive toward my parents. I’m so glad I chose this hotel; it made the entire trip stress-free and memorable. If you’re travelling with family or elderly parents, book Four Points Bur Dubai without any second thoughts. Truly 5 stars!

Kavitha Gupta

I stayed here for 8 days and had a wonderful time with my mom and sister. The hotel staff are very polite and responsive and always available for assistance. During evening, we had dinner at the restaurant and Chef Afzal prepared great dishes and had a lovely time with live music by Soumita. It’s a great hotel for Indian food cuisine and great hospitality.

Amrinder K

I loved my stay in this hotel . The staff in the front desk especially Gautam was very helpful.FNB supervisor Ibrahim gave us a very warm hospitality. Now the show stealer is fantabulous man the great chef Faisal. Faisal is a authentic Indian cook from Lucknow,the only thing I cherished in Dubai is the food he made . Every dish made by him had a typical flavor, be it fish, south indian and or Chinese food. The variety of the food in the breakfast especially was mind blowing ,I suppose more than 70 options . Bell man Abishek is a gentleman and very good person always helpful while travelling.The cleanliness of the room was maintained by the house keeping boy Bikash ,he is a very hard working man ,very polite. I highly recommend this place especially for stay and food. Purani dilli restaurant is amazing. I wish these guys all the very best for their future business endeavors.

Bhushan Joshi

I have been a loyal Marriott guest for the past 3–4 years, staying across several Marriott properties locally and internationally. I have always appreciated the group’s exceptional hospitality—however, my recent stay at Sheraton Bur Dubai was quite disappointing, especially considering I was travelling with senior-citizen parents and my 2-year-old children. The first and last day of the stay were particularly problematic: • Very slow restaurant service: We waited almost one hour for our food late at night, causing a lot of discomfort as my toddlers started crying. No bill was shown at the table, and the manager mentioned the meal was included—only for us to be billed during checkout. • Incorrect water charges: I was charged an exorbitant amount for three bottles of water, even though we were not given any packaged water. The charges were reduced only after a long discussion at checkout. • Poor communication about inclusions: My last night was booked on points, yet no one informed us about what was included or excluded. The next morning, my elderly parents started breakfast only to be told midway that it was chargeable. This caused them embarrassment and discomfort. The charges were eventually waived after another long conversation, but by then the damage was done. To be fair, the service for the rest of the days was good and appreciated—the housekeeping and general staff were courteous and helpful. But the experiences on the first and last day overshadowed the stay and were not in line with the Marriott standards I am used to. I hope the management takes this feedback seriously and improves communication, billing transparency, and service responsiveness. As a loyal Marriott customer, I genuinely expect better from the Marriott brand.

Sanjeev Kumar

Arrived at this hotel on Sunday morning and was checked in by Gautam. He was very friendly and made the process very easy. The rooms have a lot of facilities and are very comfortable. I had breakfast at the hotel which was tasty and a good choice. The staff are all very friendly and nothing is too much trouble. I met another member of staff Pankaj during my stay who was very friendly and helpful. I would definitely return to this hotel in the future and recommend to family and friends alike. Thank you for making me and my family welcome.