Four Points by Sheraton Bur Dubai

Chandrashekhar Gujar (Dada Gujar)

experience: I stayed at Four Points by Sheraton, Bur Dubai for five nights and had a truly wonderful experience. The service was excellent, and the staff was very cooperative and helpful throughout my stay. The rooms were clean, spacious, and well-maintained. One of the highlights was the Indian food it was prepared very well and tasted just like home. The hotel is also centrally located, making it convenient to access various parts of the city. I highly recommend this hotel to anyone visiting Dubai. While I was having a conversation with the housekeeping manager, he left mid-conversation. I was saddened by this.

RR

The Four Points Sheraton, Bur Dubai is far from a 4 star hotel. Our stay was disappointing due to the following reasons: 1. Food menu caters only to visitors from India. And it’s impossible to enjoy a steaming hot cup of coffee or tea. Hot milk is not available. 2. The smaller built lady at reception is bossy and not helpful. I called for food to be delivered. She called the room to advise of the delivery and within 60 seconds called again to ask where we were as the delivery is still there. 3. Non smoking rooms allowed for other visitors to smoke. On complaining of the intense cigarette smell, we had been put into a room for a disabled guest, the room was not adequate and on asking her to revisit another room, she complained to her colleague not realising I too could speak and understand her native language from India. Service was bad as was the maintenance team. The only exceptional service was that rendered by the concierge team. This hotel does not meet 4 star ratings

Robin Cherian

I loved the service by the entire staff. I booked for Sunday to weds and reached the hotel on Monday early morning. While booking it was mentioned that an additional room tax has to be paid. To my surprise the staff proactively told me that I don't need to pay for 3 nights as I was late to check in. Even though it was 15 aed, I was really surprised the way they did it. The cleaning team was brilliant. I believe they had separate ppl to handle each floors. The ppl in the enterance were polite and very helpful. Overall it was a great experience and I will definitely consider them again.

Rick Casal

I frequently stay at this hotel due to its proximity to the airport and my activities in Dubai. Having tried many hotels over the years, I can confidently say this is one of the best. The staff truly stand out—everyone, from the reception team to the valet service, is exceptionally helpful and attentive. Speaking of which, parking is never an issue here, which is a huge plus. I’ll admit I’m generous with tips, but they genuinely earn it! My first stay back in 2012 was unforgettable—on my birthday, they surprised me with a chocolate cake just for me. I was absolutely blown away by the gesture and felt so welcomed. Ever since, whenever I’m in Dubai and planning my stay, this hotel is my go-to. I adore everything about it. Great job and congratulations to the entire team!

George Richardson

The staff were Top Notch. Restaurant and Bar waitress were the BEST! Rooms and Hotel were clean. Food could have been have been better. Some Hot dishes at the buffet in the morning were served cold or not hot enough. The bartender on the Sat. evening I stayed, was rude. I would definitely stay here again.