Four Points by Sheraton Bur Dubai

Srikanth Ghanathay

I had a very pleasant stay at this hotel overall. The location is quite good, and it’s about a 15–20 minute walk to the nearest metro station, which was manageable. We had booked a studio room, and it exceeded our expectations — the room was spacious, comfortable, and very well designed. The room was exceptionally well equipped, with a washing machine, microwave, induction cooktop, and other essentials, which made the stay very convenient, especially for a longer duration. The concierge staff were extremely helpful and courteous throughout our stay, and the shuttle service to Dubai Mall was a big plus and saved us time and effort. The breakfast spread was excellent, with a good variety and quality options to choose from each morning. The only downside was that room cleaning was delayed almost every day, which could be improved. Overall, it was a comfortable and enjoyable stay, and I would recommend the hotel, especially for families or long stays.

Bhushan Joshi

I have been a loyal Marriott guest for the past 3–4 years, staying across several Marriott properties locally and internationally. I have always appreciated the group’s exceptional hospitality—however, my recent stay at Sheraton Bur Dubai was quite disappointing, especially considering I was travelling with senior-citizen parents and my 2-year-old children. The first and last day of the stay were particularly problematic: • Very slow restaurant service: We waited almost one hour for our food late at night, causing a lot of discomfort as my toddlers started crying. No bill was shown at the table, and the manager mentioned the meal was included—only for us to be billed during checkout. • Incorrect water charges: I was charged an exorbitant amount for three bottles of water, even though we were not given any packaged water. The charges were reduced only after a long discussion at checkout. • Poor communication about inclusions: My last night was booked on points, yet no one informed us about what was included or excluded. The next morning, my elderly parents started breakfast only to be told midway that it was chargeable. This caused them embarrassment and discomfort. The charges were eventually waived after another long conversation, but by then the damage was done. To be fair, the service for the rest of the days was good and appreciated—the housekeeping and general staff were courteous and helpful. But the experiences on the first and last day overshadowed the stay and were not in line with the Marriott standards I am used to. I hope the management takes this feedback seriously and improves communication, billing transparency, and service responsiveness. As a loyal Marriott customer, I genuinely expect better from the Marriott brand.

Sanjeev Kumar

Arrived at this hotel on Sunday morning and was checked in by Gautam. He was very friendly and made the process very easy. The rooms have a lot of facilities and are very comfortable. I had breakfast at the hotel which was tasty and a good choice. The staff are all very friendly and nothing is too much trouble. I met another member of staff Pankaj during my stay who was very friendly and helpful. I would definitely return to this hotel in the future and recommend to family and friends alike. Thank you for making me and my family welcome.

Kavitha Gupta

I stayed here for 8 days and had a wonderful time with my mom and sister. The hotel staff are very polite and responsive and always available for assistance. During evening, we had dinner at the restaurant and Chef Afzal prepared great dishes and had a lovely time with live music by Soumita. It’s a great hotel for Indian food cuisine and great hospitality.

Shilok

I was in dubai for 7 days. amazing service. first day breakfast was overwhelming with the crowds n all. it felt like a market plc. second day started feeling more normal. the staff in purani Delhi n coffee plc tried their best to provide amazing service to all. wishing you great year ahead room 308 shirin mam