FERGUS Club Mallorca Waterpark

Daniel Howard

The hotel started off quite poorly and was noticeably understaffed. However, as the days went on, things improved significantly. There weren’t really any indoor facilities, but with great weather, you won’t miss them. The bar staff were fantastic—very attentive and friendly. The restaurant staff were clearly doing their best despite being under pressure. Food selection was fairly basic, but considering the price we paid, it was what we expected—you get what you pay for. The pools were excellent, with a great range of flumes and slides that really added to the experience. Room cleaning was spot-on and done on request, which was a nice touch. Overall, don’t expect luxury—the price reflects the holiday—but if you go in with the right mindset, it’s what you make of it.

Gerallt Davies

Stayed a week with the family (kids are 12 and 14). Great facilities kept them occupied throughout. Good bar, sometimes there was a queue for it. Food service was the thing that needs changing, the buffet room is too small for the hotel and there's few labels. Limited choices, sometimes a little cold (cooked and cooled). We didnt struggle eating though, full bellies all round. That being said, we would re-book in a heartbeat.

Dan MEPHAM

Stayed here with my family for a week in April. The hotel is fabulous for families. The pool areas are second to none. My room was spacious and cleaned daily. Really happy and would definitely return.

Andrew Roberts

This definitely is not a 4 star hotel. A 3 star at the highest. We arrived on a Sunday at 12 midday and waited in a huge queue at reception with only two staff checking people in. After an hour standing about we were told we couldn’t get access to our room until 3.30pm. We had our very tired 7 and 10 year old daughters who had been awake since 3.30 am to catch the early morning flight. Nevertheless we went to try the buffet. I was absolutely gob smacked at the stampede of starving vultures and hyenas pushing and shoving and jumping the queue wherever they could. I was in disbelief as my 7 year daughter was being pushed around like a rag doll. There was no calm ordinary behaviour by anyone and there was no staff members to monitor the situation. Feeling traumatised, I said I’m going up to check the room. This was at 1.30pm, to my surprise the room was made up and myself and my family eventually started to unpack. The room had no bath, the en-suite was so small. There was no hot water working on the basin. There wasn’t anywhere to place toiletries other than a shelf in the bedroom. The tiny fridge looks like it’s been recycled from a refuse site. It’s got to be 40 year old and was brown inside. There is no wardrobes to hang your clothes. The pillows are terrible. I went to the reception to ask for more pillows , a blanket and kettle. I was told there was no pillows or kettle and given one single duvet. There is a gym on site which doesn’t even have a bench to use. 3 of the machines were out of order. It’s the worst gym I’ve stepped foot inside of ever. The food is very average and Luke warm at the best. We have been eating out every night as we cannot face the crazed animals at the zoo stampede again. Overall a poor experience in a poor hotel. Booked through jet2

Zahid Mahmood

This is no way a four star hotel. The food selection was very poor. The room is bearable. We went all-inclusive and had to eat out every day. There are lots of Halal options outside the resort. Cheap holiday, so don't expect 4 star.