FERGUS Club Europa

Stefanie Steckhan

Not Recommended for Families – Deeply Disappointing and Misleading Our stay at Fergus Club Europa fell far below the standards expected from a 4-star hotel. The room was in an overall poor condition: worn-out furniture, visible mold, a constant damp smell, and a generally neglected appearance. The mold was never removed during the entire stay and clearly presents a health hazard. Even basic amenities such as a safe required an extra fee, something unacceptable at this price point. Despite reporting these issues, no effective action was taken. After several days I was offered a different room, but this was in a similarly poor state, so we did not move. I was also given the option to leave the hotel early, but as a single mother with two children it was impossible to arrange new accommodation at short notice and within a comparable budget. Later, management misrepresented this by suggesting I had “refused” their offer, which is both misleading and deeply unfair. Communication and management were among the worst aspects of the stay. There was no clear contact person on site, and no one could be reached by phone. Only at the very end of our holiday was an “official” manager available, who clearly did not act in the interest of the guests. After departure, I was referred via email to a higher-level manager who likewise refused to take responsibility for the situation. This lack of accountability is extremely unprofessional and leaves guests without any real support. The children’s program was also concerning. Supervision was disorganized, staff had no real overview of where the children were, and at times they were allowed to play in an overcrowded pool without proper control. For a family-oriented resort, this lack of safety is alarming and unacceptable. The dining experience was equally disappointing. Food quality was consistently low, and the dining areas were noticeably unclean, despite staff clearly trying their best under difficult conditions. For a property marketed at this level, such standards are unacceptable and raise serious concerns about hygiene and management. Other facilities showed the same neglect: sunbeds were occupied early in the morning, with no staff enforcement of hotel rules. The overall impression is one of poor organization, lack of accountability, and indifference to guests’ concerns. Given the high price and the way this hotel advertises itself, the experience is misleading and far from 4-star standards. I cannot recommend Fergus Club Europa, especially to families, and would strongly advise choosing accommodation where professionalism, quality, safety, and guest health are genuinely valued.

sheetalrahul1

Spacious rooms and a great pool to keep the kids occupied. Staff very friendly but the food menu for the night could have at least one vegetarian meal (there over 8 for meat eaters). Also the all inclusive cocktails are very weak- stick to the beer. Decent entertainment and shuttle to the beach is super convenient. The trip for mainly for our child and she was very happy!

Neil M

Great staff and friendly atmosphere. It's great for kids and plenty slides etc overall in the resort. Beach is a 15 minute walk down hill, but unfortunately it's the coming back uphill part which can feel rough. Overall the hotel is great but do be aware that the whole place is a steep hill. So going from your room regardless of where you are, you'll go up and down a hill constantly. We went with an 11 month old. Not too much for him to do - baby room bit isn't much like the photos unfortunately. Slightly older kids and upwards would enjoy more.

Lee Muir

Club Europa is by far in a class of its own. The staff are 110% amazing, we are still here on our visit, it is very busy at the moment at full capacity, yet the staff still manage to find time and cater to your needs individually no matter what. All the staff are beyond amazing, all are friendly, accommodating and helpful. We are a short walk from two amazing beaches 10-15 minutes depending on walking speed (see photos). The reception is classy, clean and inviting, upon arrival they ensure you are well informed about the facilities, location and events. Your room will be 1 of 4 different types from double to a suite with a jacuzzi, highly recommend the suites if available. The food is served in a very clean high quality setting, the meals do vary daily catering to every possible dietary requirement. The site is wheelchair friendly, has 4 pools, two restaurant’s, two snack bars, a gym, kids club and so much more. We visited as a family of four, 2 adults 2 children, the kids are absolutely made up with the facilities on offer, especially the water slides in the main pool. In the reception there is an events rep, Photo Booth and holiday rep. We chose to visit the Pirate Of Mallorca via the rep, this included transfers to and from the hotel, a meal and an absolutely must see show, for a family of four it cost €180 but it is certainly money well spent. If you are thinking of visiting Mallorca than this should definitely be on your list for consideration. Happy holidays to you all.

R M

If you want a (slightly) budget all inclusive for a holiday with your kids - this ticks all boxes. While the drinks may not be great (cocktails best avoided - go for the beer or sangria), the buffet more than makes up for it And again whilst not on the beach, there is a shuttle service provided to Paguera beach which is convenient. Also mind the slope within the grounds that you have to go up and down regularly. Based on the fact that this was a holiday as a family and mainly for my kid - she loved everything - the slides on the pool, the food spread, the access to the beach and the fairly spacious room in the suite, I am more than happy to give this 5 stars as it met our holiday objectives. Also a big shout out to the staff everywhere - all very well presented but more importantly always wearing a smile and ready to help.