Fairmont Mayakoba

Belen Molina

My experience at the spa was absolutely wonderful! From the moment I walked in, the atmosphere was calm, inviting, and beautifully maintained. The staff were professional, attentive, and made me feel completely comfortable; Roberto and Diana were great. The treatment rooms were spotless and serene, creating the perfect environment for relaxation. My massage (or treatment) was exceptional—every detail, from the pressure to the aromatherapy, was tailored to my needs. I left feeling refreshed, renewed, and deeply relaxed. I would highly recommend this spa to anyone looking for a luxurious and rejuvenating experience during their stay.

Francisco De La Madrid

Our family recently returned from a wonderful stay at the Fairmont Mayakoba, and I can honestly say it was one of the best vacations we’ve ever had. The resort is a true gem — combining luxury, natural beauty, and warm hospitality in a way that’s perfect for both parents and kids. From the moment we arrived, the service was extraordinary. The staff went above and beyond to make us feel welcome — especially our children, who were treated like VIPs from day one. Check-in was quick and easy, and we were whisked away to our room via golf cart, which our kids thought was the coolest thing ever. The property is absolutely stunning. Nestled in the heart of a lush mangrove forest with canals, lagoons, and a beautiful beach, it feels peaceful and secluded — yet there’s plenty to do. We loved exploring by bike (complimentary and easy to reserve), and the boat tour through the waterways was a unique and fun way to learn about the local ecosystem. Our rooms were spacious, beautifully designed, and perfect for a family. It had plenty of space for us to spread out, and the daily housekeeping was spotless. The kids were especially excited about the thoughtful welcome treats left in the room. Dining was fantastic. The breakfast buffet had something for everyone — fresh fruit, smoothies, eggs made to order, pastries, and local dishes. The restaurants offered a great variety, and the staff was always accommodating to the kids' preferences. Room service was also a convenient and tasty option after a full day of activities. The beach club and pools were a big hit — clean, safe, and well-staffed. The family pool had a great atmosphere, and there were plenty of shaded loungers. The beach itself is gorgeous — soft sand, calm turquoise water, and attentive service (we never had to wait long for drinks or snacks). The Kids Club was a huge plus — engaging activities, caring staff, and a break for mom and dad to sneak off to the spa (which was incredible). It’s clear the resort really understands what families need to relax and have fun. What really sets Fairmont Mayakoba apart is the staff. Everyone we encountered—from housekeeping to concierge—was attentive, friendly, and went above and beyond to ensure our stay was perfect. Fairmont Mayakoba strikes the perfect balance: peaceful and luxurious for adults, exciting and comfortable for children. It gave us quality time as a family, along with moments to unwind and truly enjoy the beauty of the Riviera Maya. Our experience at Fairmont Mayakoba was nothing short of exceptional. We left with full hearts and lifelong memories. Can’t wait to return — highly recommended for any family looking for a luxurious, nature-filled, and kid-friendly getaway.

Katherine Moya

We had a wonderful stay at the Fairmont Mayakoba and can’t wait to come back! One of our favorite parts of the trip was riding the complimentary bikes all over the property — such a fun and easy way to explore the beautiful grounds. The beach was absolutely gorgeous — clean, peaceful, and they did an excellent job keeping the seaweed at bay so you could really enjoy the water. The food throughout the resort was very good, with lots of fresh and delicious options. And if you stay here, we highly recommend booking a boat ride through the mangroves with Miguel — it was such a unique and memorable experience, and he made it even better with his knowledge and warm personality. Overall, Fairmont Mayakoba exceeded our expectations — relaxing, scenic, and full of thoughtful touches. Highly recommend!

Jeremy Johnson

The Fairmont heritage is absolutely five star, the rooms are incredible the property is beautiful and with access to the other hotels restaurants within the area it makes for a wonderful place to stay. I highly recommend taking the boat to the different restaurants for dinner. We were well taken care of by our Butler staff of Miguel and Rodrigo. They were so accommodating and took care of everything we could possibly need. They were so nice and went out of their way countless times to ensure we had a amazing experience. We've already told several friends and family about this property and will return ourselves in the future.

Max

Our stay was amazing. From the moment we stepped on the property, the staff was warm, hospitable, and very friendly. Everyone was so helpful during our stay, and we felt the care and love that everyone had for the property. 10 out of 10! I will be back! Luxury in every way. The Hotel was amazing beautiful and everything you could imagine on a dream vacation!