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  Back Home Destinations Caribbean Mexico Excellence Riviera Cancun   
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Located In: Mexico

Excellence Riviera Cancun

Google Logo 4.9 Google reviews (20658)
Overview
Accommodation
Facilities
All-Inclusive
Excellence Club
Dining
Hotel Reviews
More...
Overview

Overview

A taste of Caribbean paradise awaits at this lavish adults-only, all-inclusive resort by Excellence Resorts. Situated on the silky soft white sands between Cancun and Playa del Carmen, it’s got all you need for a heavenly beach getaway in Mexico. ...

A taste of Caribbean paradise awaits at this lavish adults-only, all-inclusive resort by Excellence Resorts. Situated on the silky soft white sands between Cancun and Playa del Carmen, it’s got all you need for a heavenly beach getaway in Mexico. Six pools gently weave through the sun-drenched grounds, offering ample opportunities for kicking off your flip flops and sinking into a sun lounger. A plethora of drinking and dining options will delight your palate, while the Excellence Club offers even more benefits. Romance, relaxation and luxury; your dream holiday could come true at Excellence Riviera Cancun.

How far is the nearest beach?

Excellence Riviera Cancun is located directly on a sugary white sandy beach.

Distance from resort centre

This all-inclusive resort is located about halfway between Cancun and Playa del Carmen, with each being about a 35 to 40-minute drive away.

Distance from airport

Cancun International Airport is approximately 23km away from Excellence Riviera Cancun resort.

Pools
Restaurant
Bar
Gym
Beach
Spa
Wifi
Adults-Only
Click to read more
Accommodation
Junior Suite
  • Spa or pool view available
  • Furnished balcony or terrace
  • King-sized bed or 2 double beds
  • Marble bathroom with a whirlpool bathtub and separate shower
  • Bathrobes and slippers
  • Sitting area
  • Flat screen TV and DVD player
  • Alarm clock with iPod dock
  • Minibar
  • In-room premium liquor and wine selection
  • Coffee and tea making facilities
  • Hairdryer
  • Pillow menu
  • Telephone
  • Iron and ironing board
  • In-room safe
  • Air conditioning
Junior Swim-Up Suite
  • Furnished terrace with outdoor Jacuzzi, sunbeds and a hammock
  • King-sized bed or 2 double beds
  • Marble bathroom with a whirlpool bathtub and separate shower
  • Bathrobes and slippers
  • Sitting area
  • Flat screen TV and DVD player
  • Alarm clock with iPod dock
  • Minibar
  • In-room premium liquor and wine selection
  • Coffee and tea making facilities
  • Hairdryer
  • Pillow menu
  • Telephone
  • Iron and ironing board
  • In-room safe
  • Air conditioning
Junior Suite Ocean View
  • Furnished balcony or terrace with views of the Caribbean Sea
  • King-sized bed or 2 double beds
  • Marble bathroom with a whirlpool bathtub and separate shower
  • Bathrobes and slippers
  • Sitting area
  • Flat screen TV and DVD player
  • Alarm clock with iPod dock
  • Minibar
  • In-room premium liquor and wine selection
  • Coffee and tea making facilities
  • Hairdryer
  • Pillow menu
  • Telephone
  • Iron and ironing board
  • In-room safe
  • Air conditioning
Excellence Club Junior Suite Ocean Front
  • Premium location in the resort
  • Exclusive access to Excellence Club privileges and Lounge
  • Furnished balcony or terrace with outdoor Jacuzzi
  • King-sized bed or 2 double beds
  • Marble bathroom with a whirlpool bathtub and separate shower
  • Bathrobes, slippers and luxury complimentary toiletries
  • Sitting area
  • Flat screen TV and DVD player
  • Alarm clock with iPod dock
  • Minibar
  • Upgraded in-room premium liquor and wine selection
  • Nespresso machine and tea making facilities
  • Daily fresh fruit
  • Fresh flowers in-room on arrival
  • Complimentary daily newspaper
  • Hairdryer
  • Pillow menu
  • Telephone
  • Iron and ironing board
  • In-room safe
  • Air conditioning
Facilities

Facilities

  • Beachfront location
  • Swimming pools
  • Outdoor Jacuzzis
  • Non-motorised water sports including paddle boarding, snorkelling and sailing
  • Introductory scuba diving lessons
  • Miile Spa
  • State-of-the-art fitness centre
  • Fitness classes including aerobics and yoga
  • Tennis court
  • Beach volleyball and football
  • Activities including Spanish lessons, dance classes and cooking lessons
  • Games room with table tennis, darts and board games
  • Bicycles
  • Live music during the day
  • Gift shop
  • Tour desk
  • Private yacht excursions (local charge)
  • Evening entertainment
  • 10 restaurants
  • Beach snack grill
  • Bars
  • 24-hour room service
  • Meeting and events facilities
  • Laundry service
  • 24-hour reception
  • Free Wi-Fi
All-Inclusive

All-Inclusive

The Excellence Riviera Cancun all-inclusive programme includes access to the following:

  • Secluded beach
  • Swimming pools
  • Outdoor Jacuzzis
  • 10 international restaurant options, plus 1 beach snack grill (no reservations required)
  • 11 bars including poolside and beachside
  • 24-hour room service
  • Pool and beach waiter service
  • State-of-the-art fitness centre
  • Fitness trail for walkers and joggers
  • Use of hobie cats, windsurf boards, kayaks, snorkel gear and paddle boards
  • Bicycles
  • Tennis
  • Table tennis and billiards
  • Volleyball
  • Darts, board games, archery and air rifle shooting

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Excellence Club

Excellence Club

Excellence Club privileges include the following:

  • Private check-in and check-out, plus early check-in and late check-out subject to availability
  • Private concierge service
  • Private lounge area with PCs, internet access, buffet and bar service
  • VIP toiletries
  • Upgraded room service menu
  • Upgraded in-room premium liquor and wine bottle selection
  • Nespresso machine
  • Sparkling wine upon arrival
  • Fresh flowers upon arrival
  • Daily delivery of fresh fruit and petit fours
  • Private beach and pool area
  • Shoeshine service
  • Complimentary beach bag for use during stay
  • 1 Aqua Wellness Spa Treatment per person, per stay

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the privileges on arrival at the hotel.

Dining

Dining

Toscana

  • Buffet-style dining with live cooking stations, plus an a la carte menu for dinner
  • Cuisine: International and Mexican buffet, and Italian for dinner
  • Open for breakfast, lunch and dinner
  • Dress code: Casual during the day and casual elegance for dinner

The Lobster House

  • Open-air dining by the pool
  • Cuisine: Seafood and shell fish specialities
  • Open for breakfast, lunch and dinner
  • Dress code: Casual during the day and casual elegance for dinner

Agave

  • Authentic local restaurant
  • Cuisine: Mexican
  • Open for dinner
  • Dress code: Casual elegance

Spice

  • Oriental restaurant with sushi bar and teppanyaki live cooking
  • Cuisine: Pan-Asian
  • Open for dinner
  • Dress code: Casual elegance

Chez Isabelle

  • Parisian style restaurant with live music
  • Cuisine: French
  • Open for dinner
  • Dress code: Casual elegance

Basmati

  • Romantic restaurant
  • Cuisine: North Indian
  • Open for dinner
  • Dress code: Casual elegance

The Flavor Market

  • Gourmet tapas restaurant with fine wines
  • Cuisine: International
  • Open from 18:00 to 00:00
  • Dress code: Casual elegance

The Grill

  • Relaxed al fresco dining
  • Cuisine: Steakhouse and grill
  • Open for lunch and dinner
  • Dress code: Casual for lunch, casual elegance for dinner

Oregano

  • Trattoria-style restaurant
  • Cuisine: Italian including pizzas and pastas
  • Open for dinner
  • Dress code: Casual elegance

Sport Bar

  • Cuisine: Burgers, sandwiches and light bites
  • Open from 16:00 to 01:00
  • Dress code: Casual elegance

Las Olas

  • Snack grill on the beach
  • Cuisine: Pizzas and grilled favourites
  • Open from 12:00 to 15:00
Hotel Reviews
Google Logo 4.9 Google reviews (20658)
Zvia Shwirtz
This was our second time in Excellence Riviera Cancun and still as good as it was two years ago! We love this place and will continue going back. We spoke to several other guests and learned some have been going back for over 10 years! The food is great - so many restaurants to choose from. Sometimes you do have to put your name down and go back in 30 minutes but it's no big deal. We especially love the Hibachi experience at Spice (make sure to book for it as soon as you arrive), and Lobster House. All the people working at restaurants and bar are super nice, make sure to tip them! We brought a lot of 5s and singles with us. We especially loved the tennis clinics with Alex, he's the best! It was super fun to play each morning at the tennis clinics, and then we also got 3 private lessons with Alex. My husband and I do tennis lessons at home weekly and we can say without a doubt that Alex is great and gives super poignant tips immediately. There is so much pool at this resort, you never have to worry about getting a chair, although some people do seem to claim the chairs around the main pool always. The beach is very nice with loads of chairs and umbrellas as well. The only thing I'd say which can be improved is the temperature in the rooms. It's quite humid and somehow always cold even if we turn the thermostat off. The last thing is that we felt the nightly entertainment was better when we went 2 years ago, but really it's the last thing we care about. We will definitely be back!
Collin Paschall
This was our third trip to ERC and it was great again. The staff are great, and grounds and rooms are well kept, and the energy is very positive. The wait staff is very friendly - we had good experiences with Carlos and Daniel at Kitchen Table and Aurelio at Lobster House. The special menu at Agave was really tasty, and all the food was well prepared. There are vegetarians options too. If you like tennis, Alexis the tennis pro also helps you improve and have fun! We also had good spa service from Ivan and Cecilia. No resort is perfect but honestly if you leave ERC unhappy about it you either had a very unusual experience or your expectations are unreasonable. It’s Excellent!
Lorrae Viera
Overall I would recommend this resort as a first resort. We have stayed in Cancun/Riviera maya 4-5 times. We have stayed at all inclusive in Belize and DR. My biggest complaint here is the service. More often than not you had to seek out staff or ask staff when you wanted/needed something. We usually book preferred club at secrets resorts and have always been satisfied. Even cheaper resorts have had better service. To begin our first day we received a less than ideal welcoming. The doorsman even asked if I was an Uber driver… I get I’m Hispanic and rented a car… But dang…. This happened a few times 🥴. The guy who took our bags was very nice and helpful. We arrived early and got lunch at the kitchen table. We got some cold hard ribs… luckily this was the worst food we got there. Overall, I was highly pleased with dinner and breakfast. We did get good service from Adolfo, Seth, German, and a few others that I forgot to write down their name. The beach was full of sargassum the first 3 days. Luckily the 4th day winds changed and it was nice. I get nothing they can do but this was January so I can only imagine the summer months. Room service was good even though it took 40 minutes to get it. Very pleased with the room amenities and housekeeping. Alcoholic Drinks were good not great. Coffee house was great. Wish it was 24/7 like some other resorts. Also the excellence app sucks. They should add QR codes to the tables that direct you to the menus. Overall a good resort but service/friendliness can be better. I’d recommend it as a good first resort.
Cassidy Osmolak
My Husband & I came here for our honeymoon in November and this was also my first time ever at an all inclusive. It was so amazing I don't think I want to vacation any other way! The food was amazing and I loved how there was so many vegetarian options. I want to shoutout some staff in particular but please know every single staff member was so kind and helpful. Erika - Sports Bar -was so kind and always ready to help us Mosses- Excellence Pool - Always prepared for our next drink and remembered what we ordered Alberto- Lobster House- omg love him, we came here for breakfast a couple times and he sat us down and remembered exactly what we wanted. Cristobal - Theater - SO FUNNY Leodani - Amazing service Luis - Perlude - So kind and helpful We already can't wait to come back
M Simmons
Amazing resort with beautiful rooms, great service and delicious restaurants to choose from. Marco, Lobster House Edwin and everyone in the Excellence Club are fabulous. Lucia(poolside server) so so sweet and attentive. She went beyond to meet all of our needs. The spa is beautiful and relaxing! My only complaint would be the reception area on the beach plays music way too loud and too late for the other 90% of guests trying to rest in the late hours. We have been here 15 times and already have our next visit scheduled.
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