Europe Villa Cortes

David Lopes

The hotel itself is beautiful, though I recognise that its style might feel dated for some people. The room was wonderful, as well as the overall cleanliness of the spaces. The pool is also great, very clean and spacious, and never felt overcrowded. Elena from the pool bar really made our days whenever she was working there, always with a kind word and a friendly energy. We hope she lives a happy, fulfilling life and think her work should be recognised. Everything else about our experience felt painfully mediocre, considering the price. As someone who has considerable experience both with staying and working at 5 star establishments, Europe Villa Cortés fell short of that description in almost every way. The biggest issue of all was the staff. There were two particular instances that really stood out: at 6 pm we went to the pool bar, only to be refused our drinks. The young man arrogantly told us that the bar was already closed, however, stood there with another staff member for another half-hour. We later found out that the bar only closed at 18:30. The same young man refused to bring us drinks to our beds by the pool, only to do exactly that for other guests near us. The only difference between us and those other guests who got served by the pool was that they spoke spanish, while we didn't. The interactions with most of the staff seemed tinted with this attitude... we kept being subjected to cold stares and attitudes by staff who, the very next second, were warm and welcoming to someone right next to us. We understand that language barriers exist, but having the quality in our service suffer for it is simply unacceptable. In fact, some of the staff had very rudimentary knowledge of english. Everything felt as if it had seen better days... in fact, Tenerife itself felt like a place that must have been incredible... twenty years ago. The food was also mostly mediocre, with some good standouts, but nothing worthy of note. We also found the lack of activity throughout the hotel to make it feel even more uninspiring. There is such a thing as too quiet.

Billy Anderson

Just returned after two weeks at this fantastic hotel for the second time. We were not disappointed again every member of staff we came across were excellent nothing too much trouble and we were pleased to see many of the staff were still here from last year. We were only on a bed and breakfast basis but rooms and breakfast were excellent a big thanks to all the chefs especially Velmard. Big thank you Ion,Eric,and Yoan on reception katy and Angie two of the breakfast waitresses and Elana for trying to learn me Spanish 😂at the pool bar and finally Jeremy from the pool bar. We have just booked up again for two weeks same time next year and can’t wait Thanks Again to all the staff for a wonderful holiday Billy and Paula Anderson

natushkatzm

What a gorgeous hotel! Stayed over Christmas and wish had stayed longer as the hotel atmosphere and staff service were so exceptional 👏 loved it and certainly be back. Gutted the Michelin star restaurant was fully booked so made a note to book a month in advance. It could do with a bit of new carpet and dusting in few places but overall it's been amazing. Thanks a lot for your hospitality! ❤️ Best regards Natalia and David

Виктория Малина

Everything was very good, and rooms big. Also we was happy with location. Was amazing vocation for our family! Stuff can speak in all languages, really happy with that.

Emma Danielsson

After a week's vacation in this magnificent hotel we return home very happy. We have enjoyed Marco's service at breakfast, always very friendly.