Encore Las Vegas

Breno Ranzoni

Dear Wynn Hotel Management, I am writing to express my disappointment regarding the quality of service and overall guest experience during my recent stay at the Wynn Hotel. As one of Las Vegas’ most esteemed establishments, I expected exceptional service and cleanliness, but unfortunately, my experience was far from satisfactory. Here are the specific issues I encountered: 1. Lack of Guest Priority: It was disheartening to discover that hotel guests are not given priority for reservations at your on-site restaurants, making it impossible to secure a table for walk-ins. 2. Room Service Delays: Room service took as long as three hours to arrive, which is entirely unacceptable for a property of your caliber. 3. Room Cleanliness: Upon check-in, the room was visibly dirty and remained so even after we complained and brought the issue to the attention of the room inspector. 4. Valet Services: The valet service was exceptionally slow, with excessive wait times that made transportation frustrating. 5. Employee Conduct: Several employees appeared visibly stressed, and their demeanor reflected negatively on our experience as guests. These issues not only fell short of my expectations but also compromised the luxury experience for which the Wynn Hotel is renowned. I hope you will address these concerns with urgency and provide clarity on how you plan to improve service and guest satisfaction in the future. I would appreciate a formal response to this letter, along with any steps your team intends to take to ensure no guest endures similar inconveniences. Thank you for your attention to this matter. I look forward to your response.

Chloe Dinh

My stay at the Encore was incredible and absolutely worth it! The hotel is a one-stop destination with everything you could want—luxurious rooms, a casino, coffee shops, high-end shopping, a spa, lounges, and clubs. The room was a highlight for me, with a breathtaking view of the Wynn twin tower and the Sphere. Waking up to that view made the stay feel even more special. The hotel itself smells amazing, which adds to the whole experience, though I will say the indoor smoking areas can be a little distracting at times. Overall, the decor, service, and facilities were all top-notch. If you’re looking for a spot in Vegas that has it all, this is the place to be!

Jane Su (Yu-Chen)

Room is not 100% clean, need room to improve. But I love their spa service, environment is calm, totally relaxed. The service team is well-trained. Also, I can enjoy the Sphere in the room, location is great. They also have Alexa (Amazon), though the hardware and building is not new(somehow old); their appliance is connected- controlled by Alexa, which is a PLUS.

Silvano

Decent room & was looking forward to the stay. Unfortunately, housekeeping must have missed some clean-up in the room, mainly the restroom. Hair & shoe prints were left behind on the sink, tub, & around the shower from previous guests, so I had to clean up what I could. Other than that, it's a pretty cool hotel with great casino & great buffet worth checking out at least once. Self parking is $20 overnight but free for guest & and check-in was super friendly & courteous.

ZIP RIDER

I usually stay at the Cosmo but tried Encore to see how it was. Extremely well kept resort, very good service, excellent onsite restaurants and overall, a more refined experience than the Cosmo... Despite cosmos unbearable views and balcony's. Encore is a big step up in overall room/service quality. Will forward sure be back