Eden Roc Cap Cana

Sascha B.

This hotel is definitely not a 5-star property, despite the prices they charge. The entire place feels outdated and badly in need of renovation. For what you pay, the value is extremely poor. Their social media manager deserves credit though — the Instagram account makes the hotel look far better than it actually is. In reality, the experience is completely different. The rooms are old and damp. When it rains, water literally comes through the windows. The wardrobes look like they were built from the cheapest possible materials. During our stay we even had a water damage incident in our room that caused several of our clothes to become discolored and ruined. We submitted receipts and contacted the hotel multiple times. Five months after our trip we still haven’t received an apology or any reimbursement for the damaged clothing. That is simply unacceptable for a hotel claiming to be 5-star. The staff is friendly, but clearly not trained to deliver 5-star service. Overall: massively overpriced, poorly maintained, and very disappointing. Stay away.

Levy Friedman

We traveled from New York for a short vacation and booked a stay at what is presented as a five-star resort, reserving a One Bedroom Beachfront Suite at approximately $3,000 per night. Based on the official description, including “stunning beachfront terraces or balconies – the ambiance exudes an exclusive beachfront experience,” we expected a true direct beachfront view. Upon arrival, it became clear that the room was not truly beachfront. There is only a distant partial view of the ocean, while a front building and surrounding structures significantly block a direct, close view of the beach. The photos attached to this review accurately reflect the real view from the room. We immediately raised the concern. A manager, Julianne, visited the room, acknowledged that the view did not match the beachfront expectation, and explained that the resort was fully sold out, so no alternative room could be offered. After review, we were offered a $500 hotel credit, which does not reasonably reflect the very high nightly rate paid for a room marketed as beachfront. It is also important for future guests to understand the layout of the property. The resort includes villas, true beachfront rooms, and a small number of bungalows. While many rooms do offer beautiful views, some rooms—like the one we received—have significantly obstructed views that do not align with a beachfront category. At this price level, this distinction should be clear and transparent at the time of booking. At a genuine five-star resort, accuracy in room classification and meaningful service recovery are expected. Unfortunately, both the room representation and the handling of this situation fell short of five-star standards. Based on this experience, I would not return and cannot recommend this resort at this pricing level. The overall response reflected poor customer service and resulted in a one-star experience within what is marketed as a five-star property.

Jack Holuba

Truly, one of the great luxury hotels. Fantastic beach club. Three great restaurants. Interesting laid out campus that service is at the core of everything they do. The staff is extremely well trained, and everyone there has an eye for how to make the experience better. I really want to give a shout out to our Butler for the week Absar. He alone elevator experience to make it five stars from coordinating the check-in and making sure we had everything for our toddler that we traveled with. He was an absolute star. I also really liked Juan Pablo at the beach bar. He was personable and knowledgeable. We had a villa room and really like to set up for a family.

Thomas Bonfiglio

We had a wonderful stay at Eden Roc Cap Cana. The service really stood out and was consistently attentive without feeling overbearing. Everyone genuinely seemed to care about making our stay special. The food exceeded our expectations. The quality ranged from above average to excellent across the resort, with great presentation and variety. We found ourselves looking forward to meals rather than treating them as an afterthought, which says a lot at a resort. The property itself is beautiful, with stunning views that make it easy to relax and disconnect. Whether by the beach, the pool, or just walking the grounds, everything feels peaceful and well designed. Overall, Eden Roc Cap Cana delivered a high end, comfortable experience with great service, strong food, and a truly scenic setting. We would absolutely return.

Martina Bertato

Excellent hotel. We have been vacationing here for the past 8 yrs. Always updating the hotel. Food is great, lots of variety. La Palapa is amazing. My daughter has Celiac and the chefs are very educated and we had confidence in the food prep because the chefs come out and explain all ingredients and then confirm that everything was gluten free and prepped in a clean environment. Nice small boutique hotel, 15 min from airport, all rooms are ocean front. When on the beach you are steps to your room. Very spacious rooms. All staff extremely friendly and everyone goes above and beyond.