Dusit Thani Dubai

Darien Hasan

Excellent Stay at Dusit Thani Hotel. From the moment I arrived, I received a warm and professional welcome. Sohail at the main door greeted me with a friendly smile and made me feel truly valued. The check-in process was smooth with no time wasted, and the service throughout my stay was excellent. My room was very clean, well-maintained, and comfortable—exactly what you’d expect from a top-class hotel. Overall, a great experience with efficient service and amazing hospitality. Highly recommended.

Dr Santosh Dwivedi

I recently attended a professional conference at Dusit Thani Dubai, and while the location and accessibility were convenient, my overall experience left much to be desired. As someone who values cleanliness and professionalism, especially in a reputed five-star hotel, I was quite disappointed with certain aspects of the venue. To begin with, the lobby area was not well maintained. Upon arrival, I noticed stained seating areas and dusty surfaces, which created a poor first impression. For a hotel that regularly hosts conferences and corporate events, the lobby should reflect a standard of cleanliness and hospitality consistent with its rating. The conference hall itself was reasonably arranged and met basic expectations. The audiovisual setup and seating were adequate for the purpose. However, what significantly brought down the experience was the condition of the washroom facilities. The men's restroom near the conference venue was in poor shape—urinals were not clean and there was a strong, persistent odor that made it uncomfortable to use. It seemed there was a lack of regular monitoring and maintenance during the event, which is unacceptable for a property of this stature. Clean and hygienic washrooms are a basic necessity, especially in a setting where guests are spending several hours. The lack of attention to such essential details reflects poorly on the hotel’s management and operations. Overall, while the conference hall served its function, the subpar hygiene and general upkeep detracted from what could have been a far more pleasant and professional experience.

Kresta Lyn Plazo

In March 2025, we had the pleasure of hosting our company's Iftar party at Dusit Thani Hotel. It was a time of celebration, filled with moments of gratitude. The event took place on the night of March 21, 2025, coinciding with Arabic Mother's Day in the UAE. It was a special occasion to recognize and honor the mothers in our group, while also reflecting on the mothers in our families. This celebration would not have been possible without the exceptional support of the team at Dusit Thani. From start to finish, Miss Eileen was our Superstar, handling every detail of the arrangements with ease and dedication. A beautiful surprise and brief program were prepared for our birthday celebrant, Ms. Manilyn. Thanks to the help of Vijay and Dildar in the meeting room, everything we needed was promptly taken care of. Of course, one of the highlights of the evening was the dinner buffet on the 24th floor. The food was absolutely fantastic, and the service at Benjarong Restaurant was impeccable. Dipesh, Thein, Lloyd, and Z made sure we were well taken care of, attending to every detail with exceptional service. This experience will always be remembered as one of the best we’ve had. With heartfelt gratitude, we thank you!

Jacqueline Libre

Rooms can be improved specifically the carpet which looks worn. But the sheets and the room are clean. Breakfast is good and the service here is fantastic. From our checkin, the front office staff is super pleasant and they gave us a congratulatory cake for my partner who got awarded for the event. The breakfast team was fabulous, everyone is checking on us if we are having a great time or if there’s anything we need at the table. Such a wow hospitality!

King Nova

This hotel has a great team of people working here and holding the place together. They are simply amazing humans. Nothing but smiles and warm greetings with anyone you see. The amazing breakfast team, and reception team. The guest experience here is above and beyond. They went out of their way to make sure we were comfortable, we got around with ease, and back to the airport. Addy and Kaleem, were absolutely perfect. They both helped us get everything we needed, even the last minute taxi shuttles to go get extra luggage because we bought too much. They provided a scale to make sure we were within the weight allowance. We stayed here for 4 nights, so we got to experience and meet almost all the team. I can’t say it enough, the team here is amazing. The place is comfortable and a good bang for your money. Thank you all.